Pep Boys

Adam Karl

★☆☆☆☆

a month ago

Dropped my car off well before my 9am appointment for a state inspection; by 6pm they told me they wouldn't be able to get me in until the following day. I feel bad because the employees were very courteous and apologetic.

Connor Hayes

★☆☆☆☆

a month ago

Straight up don’t go here. When I checked in I told the kid at the desk I was a former service advisor at Pep Boys. He still tried to bully me into buying new tires to pass inspection. After I told them no I won’t buy tires they passed the car through inspection and never explained to me how a car they said would fail inspection if I didn’t buy tires miraculously passed on the same tires. Hint: it didn’t need tires and they got caught by somebody who knew the rules.

Tia Rossi

★★★★★

3 months ago

Not my 1st time bringing a vehicle to Pep Boys on Millvale Ave... Today I brought my jeep wrangler in that was throwing an o2 sensor code. Upon inspection they found a major oil leak and were able to fix that as well in the same day. Both Douglas and Jessica were professional and polite.

Xuerui Wang

★☆☆☆☆

9 months ago

The whole experience felt careless and dismissive. I won’t be going back, and I wouldn’t recommend them to anyone. I’m a new driver and don’t know much about cars, so I trusted that things would be done honestly. But unfortunately, that wasn’t the case here. I went in for a simple state inspection and ended up paying over $700, including $398 for a single tire (Bridgestone Turanza EL440), not even including alignment or calibration. I later found out that same tire costs under $250 elsewhere. I didn’t realize until afterward just how badly I’d been overcharged. Even worse, I told them twice that the plastic panel under my front bumper was loose, with one side hanging and nearly touching the ground. They said they’d check it, but never did. When I asked again at the end, the guy said, “Your car passed inspection. If you want that fixed, go to a body shop.” But seriously how is something visibly hanging and dragging on the road considered “safe to drive”? That makes no sense.

blair oto

★★★★★

8 months ago

Had a single rim and tire I needed mounted and balanced for my project late in the day that would have held me up from continuing that night. They were short handed tody and the manager told me she "would try" to get me in when I got there. Anyway it's now 10 minutes later and I am driving home with my mounted and balanced wheel!

brat face

★★★★★

3 weeks ago

super easy online booking with a lot of day & time options, appreciated reminders, fast service checking in & vehicle inspection took about an hour. Pickup notification received by text & phone.

Rachel Schwartz

★☆☆☆☆

5 months ago

I went to get my state inspection and the whole experience was very careless. I had my appointment and dropped my car off in the morning and was told it would take 1.5-2 hours. I haven’t heard anything 4 hours later and call and was told it was being worked on and that they would reach out to me when it’s finished. I don’t hear anything for another 3 hours and they closed soon so I called back and was told something happened and my car couldn’t get inspected but to bring it back the next morning. I brought it back and they didn’t give me an eta when I asked and they said I’d get a call or text which I never got after 5 hours. I called and was told it was getting the sticker and I would get a text shortly. I never got that text and just went to pick it up. I spoke to the manager who was kind and offered to comp the bill which I really appreciated but the other customer service rep was very dismissive and rude. I appreciated that they comped the bill but it was an overall poor experience and I wouldn’t go back or recommend.

Brooke Lampenfeld

★★★★★

2 months ago

Clean lobby, kind and helpful customer service! I appreciate the fast service and Douglas was super helpful in making sure I knew which products were the best fit for my car! Thank you for helping me drive home safely!

Justina

★★☆☆☆

5 months ago

Do not come here. Firstly, I had trouble booking online. I got a confirmation email about my appointment, but then over the course of the next few hours I got multiple emails saying my booking wasn't finished yet, and that I had to go online to complete my appointment. When I clicked the link, it just took me to the page to set up a new appointment. I called to figure it out, and the man I spoke to was very helpful and friendly. I brought my car in the next day at 1pm, as was my appointment, for a state inspection. They told me that the state inspectors can only stay until about 5pm so my car should definitely be done today. I agreed to leave it and go somewhere, then they would call me so I could come back. Around 4:30pm I called them back and asked if my car would be ready by 5, since that's when the state inspectors leave. The man on the phone checked with them, then told me it won't be ready by 5, but should definitely be done today. The clock kept on ticking and they never called me back. I had to spend $60 on Ubers going to work and back the next day because they kept my car overnight, even though they told me it would be ready that evening. If they had at least told me ahead of time that my car would have to stay overnight, I could've planned ahead of time, and I wouldn't have brought it in that day. Maybe it's partially my fault for expecting it to be done the same day--this is my first car so I don't have experience with how long things take. I just took them by their word that it would be done that evening. The 2 stars instead of 1 are solely because the guy who I spoke to when I dropped my car off was super friendly and helpful, and I could tell he was having a hard time because he was the only person there to answer phones and help people. I can't remember his name!! I wish I did!!

Mary Janet Stetter

★★★★★

a month ago

It was a cold snowy day and I expected to spend hours at this dealership. Everyone was very courteous and actually I was in and out of there faster than I thought I would be. Everyone was very professional... Good group of men!

Sunkee Lee

★★★★★

2 months ago

Sunday 4pm. Snowing outside. Nail caught in my tire. Air leaking. Tire pressure lamp on. Worrying about how to get to work the next day. But guess what--I walked into Pep Boys and the team immediately fixed my tire and I was out in less than 30 mins. What's even better? Only cost me $26. Amazing. I'm so grateful to the team. Thanks for your help.

Dmitri Marcus

★☆☆☆☆

4 months ago

I asked for an oil change, two new tires, new windshield wipers, and an inspection at a nearly $550 price tag. I was told my vehicle would be ready on the 4th of November. Unfortunately, my car was not ready until 2:00 pm the next day, even though I was told it would be ready by 12 on the 5th of November. On the morning of the 6th of November, I noticed air quickly leaving my tire. I was able to make it to a Sheetz to fill all the tires with air (even though this should have been done at the shop). I was also missing two tire caps, and my sensors were not recalibrated (A service I ask for every time, and is never done). This is the first time in my life that I have paid over $500 for a service and received less than what I paid. I paid over $500 for a service that was supposed to take a day, and instead am now going on the 4th day. Additionally, I have heard staff talking negatively about customers in the past. Their focus should be on their jobs, not on criticizing people for lacking knowledge in a field they don't even work in.

Benjamin Kostenbader

★★★★★

4 months ago

Vehicle inspection, oil change, and tire rotation on a fairly old car. They answered all of my questions in a clear and informed way. It was a quick job for those three services - took 4-5 hours for me to return and pick up my car, but I think it was done faster than that. We read the previous reviews and comments before scheduling. Most recent negative comments were about timing. We arrived at 8AM and were done by 1PM. When we got there the place was nice and empty. By 1PM, many folks were waiting for their cars. I'd assume that emergencies arise and the place gets quite busy. If you can, drop off at the earliest time you can muster, or even leave your car overnight. I'm guessing even urgent repairs are first-come-first-served. I prefer that over a system where you pay more to skip the line.

Uri Alon

★☆☆☆☆

3 months ago

I had a flat tire. I booked an appointment online for 11am on Sunday. It cost 330$ which sounds fine to me, but they started working on my car at 5:50pm car was ready only after 6pm. Since they were closing at 6pm, I didn't ask questions or delved into the details. I now have 3 tires of one brand, and a 4th tire of a different brand installed, and I don't think that's recommended. The staff were not very communicative and gave me the feeling as if my business was an inconvenience rather than appreciated. I'll go somewhere else next time. **Edit**: The owner replied to this review, and wrote that "We would like to look into the issue and find a solution. Please email us at ...". If the owner really wanted to look into the issue, why didn't they contact me? They have my name, email, and phone number. Why do I have to email them?

Dawn Smith

★★☆☆☆

2 weeks ago

They have zero customer service skills. They suggest things but dont tell yiu a price or if it'll be done to your vehicle. It doesn't take an hour and a half to do an oil change. this place is overall, overpriced for no good reason.

Shoobhangi

★★★★★

2 months ago

Needed battery change as car was sitting in parking lot for about 3 months. My car dealership said they will need 2-3 days so I checked with Pep Boys. The quality of work is excellent and they don’t try to upsell unnecessary services. It’s rare to find a shop that’s both efficient and trustworthy but this team delivers on both. I’d confidently recommend them to anyone who wants reliable, fast and honest car service as I got my car fixed real quick and at reasonable cost.

Jacob Crawford

★★★★★

2 months ago

I’m sure those that posted below 5 stars have their reasons, but I’ve never been treated better. The first time I went there they sent me away because I didn’t need what I thought I needed. They could have charged for a superfluous service but chose to give great advice instead. Which is why I naturally chose to return a second time. I brought them a wheel and a new tire to put on it expecting to pay more than I did and to wait a day. The manager (Dallas) worked it in and it was done in under an hour. Right before a massive snow storm too. Great place, everyone is easy to talk to, they don’t run you around, and they over-delivered on my expectations. We need more people like Dallas around…..Plus, there are lots of places to eat across the street if you choose to stay and wait. I didn’t but I would have if I had known they were going to be that quick!