Where is Pep Boys located?

Pep Boys is located at Pep Boys, 1203 E Lohman Ave Suite A, Las Cruces, NM 88001. You can find their exact location and get directions on the map provided above.

What is the overall rating for Pep Boys?

Pep Boys currently has an overall rating of 4.1 out of 5 stars, based on 705 reviews from the community.

What are the opening hours for Pep Boys?

The opening hours for Pep Boys are: Please contact the business at 15755247734 to confirm their current operating hours.

Best Car Repair in Las Cruces, NM: Pep Boys

Trinity Deuel

★☆☆☆☆

a month ago

I had a terrible experience at Pep Boys. The front desk associate was rude, dismissive, and extremely unprofessional. He took my keys without explaining anything and left me and my boyfriend waiting with zero communication. When the problem was found, he refused to answer questions and just told me to pick a tire without explaining the issue, the part, warranties, or alignment options. I was told the service would take 30–40 minutes, but it only took about 5 minutes, which made the whole interaction feel careless and poorly communicated. At checkout, he didn’t even acknowledge me and only asked “cash or card.” This was easily one of the worst customer service experiences I’ve had.

Leigh Ann Mendoza

★☆☆☆☆

2 months ago

Took vehicle in Jan 3 2026 because air conditioner started to feel warm that day. They said I needed new AC lines and gave me a price. I agreed with the maintenance to fix. Then they called back and said I needed a new air compressor. I agreed. I picked up late evening of Jan 6, 2026 on way home I noticed that something was wrong. My vehicle was bouncing up and down and the drive felt horrible. Went back in the next day at 7:30 am to explain what was happening and that I can’t drive like that. I explained that we got my air fixed and had just picked up vehicle the previous evening. I showed video of how much my vehicle was bouncing up and down while driving. They took it for a quick test drive, came back and said I need a new motor mount/ damper and new struts. I told them there were no issues with how it drove when I dropped off. I asked if they had to move or remove anything to find those air conditioner lines or replace the air compressor and they told me no. I don’t understand how it was perfectly fine the day I dropped off and now $2,000 later after fixing the air issue , I now have almost another $2,000 quote to fix this issue that somehow occurred in the time period they had my vehicle in their possession. We tried calling for a manager all day today and finally got ahold of them. Was told the same thing that was wrong with it and that nothing was moved or touched to fix air issue. No customer service to see how this happened or who worked on it. I was send a online survey that takes forever to complete on because they ask the same questions over and over. To explain why I was not satisfied. After I hit next and give my satisfaction level it doesn’t all over again. Now we have to figure out how to fix this mess and take to a new shop. This is a lesson learned for us but I would not recommend them for any kind of maintenance.

Rowan Baxa (The Lost City Pictures)

★★★★★

6 months ago

I came in 15 minutes before close. A panel came loose and was dragging. Isaiah took care of me and had me on my way in less than 10 minutes. Fantastic team with very kind folks, thank you Isaiah!

Becky Ellis

★★★★★

3 months ago

The mechanics and staff were extremely helpful when I needed repairs to my suspension system. They worked so well with me and my insurance including communication in person and on the phone. Thank you!! It helped make a rough time easier to handle.

DaJuan Johnson

★☆☆☆☆

4 months ago

Won't return, had an appt at 11 I rushed to get there, for my vehicle to sit 45 mins before getting looked at. I asked what's going on and they said they are training, my question is. Why wasn't anything ever relaid to me! I only found out because my kids were hungry and as I was walking I seen my truck in the same spot I parked it. Whoever the guy was that was training needs to be trained on customer service. You got a tire shop right across the street, and I'll take my other car else where smh do better

Alex Valdivia

★★★★★

4 months ago

Jesus the technician and I believe his name was Isal who worked up front were amazing guys! We were passing through from Texas and had a brake emergency. I called Isal and he explained to me that he would help us out just to stop by. When I arrived and got through quotes Jesus then helped me understand the process and time frame. He was very generous and thoughtful! I would recommend asking for Jesus and Isal to help out with any car troubles you may have. Thank you again guys for your help and positive energy!

Ann Lopez

★★★★★

4 months ago

I'm not good about how to go about cars, but I'm trying to learn. I got an engine diagnostic that took about 2 hours.I didn't know it takes that long. The diagnosis was the air filter. I was showed what was the problem with the one I had. They found a cheap one for me & ordered it. It didn't take long to arrive. They did the job and I was on my way home. My question would be, were they supposed to reset my car? I still have the engine light on. I wouldn't know if I should return and take off the engine light or does it go off by itself?

Gerard Hinderlich

★★★★★

2 months ago

Pedro, Mike, & especially Jesus were exceptional in giving me the information & service they felt best for my SUV. It was a unique situation w the suv not being serviced in over 3 years, & they found ways to best assist me w coupons, discounts, & just plain great mechanics ethics.

Sarah Schott

★★★★★

5 months ago

Came in at about 6pm on Monday, Oct 6th. Pedro helped me quickly and they patched my tire in no time. The mechanics were honest and didn't try to upsell me when they didn't have to. I really appreciated the great service I received. Thank you. :)

Stephen Thomas

★★★★★

5 months ago

They did very good work on my son's car, which I very much appreciate. The facility is clean. The workers are courteous. The price is probably too high, but marginally acceptable.

David Runas

★★★★★

2 months ago

I am so thankful for the guys at Pep Boys Las Cruces. After a blowout on the interstate, they were able to get a new tire installed in an hour. They made what could have been a terrible situation just a little hiccup on the way back home.

Peggy Kinsey

★★★★★

Edited 2 months ago

We were passing through on our way to CA pulling our 5th wheel when we got a leak in the back left tire. They were open on a Sunday & got us right in! All fixed & on the road in a few hours and ONLY $12!! Amazing!

Elizabeth Stevens

★★★★★

a year ago

Great experience. I had multiple repairs done - inspection, tune up, brakes. All staff was courteous, friendly, hardworking, and helpful. I will definitely return and recommend store #0700 in Las Cruces, NM. Thanks for taking such great care of my car, guys!

Tyger Parkey

★☆☆☆☆

a year ago

Not a place to take your brand new Nice wheels. I installed these wheels myself a couple days ago. Pep boys were the first to take them off so they could balance them. Definitely won’t be coming back!

Sonia Franco

★★★★★

5 months ago

I got my air fixed here. Great service! Mike and taco were great! Mike would give me updates while waiting and taco was very fast. Got in and out in 2 hrs

Tracey Jaglowitz

★☆☆☆☆

3 months ago

Prices are high, which would be ok if the service was worth it. Instead, I went in for a basic oil change and later discovered oil was spilled all over my engine. The smell is awful, and although I've tried to pressure wash it off, it never really goes away. I will not be returning to this establishment

Sandra Bravo

★★★★★

5 months ago

Mike and the mechanic fixed my AC faster than expected. They were aware that I needed to head back to Albuquerque to meet my mom. They were very reliable and personable. I highly recommend this store. Thanks Mike!

Verna Staton

★★★★★

7 months ago

Absolutely outstanding service from start to finish! Tammy at the front desk went above and beyond with her exceptional customer service, despite how busy it was, she made sure every customer felt seen, heard, and well taken care of. Her kindness, professionalism, and efficiency set the tone for the entire experience. Isaiah, the technician, quickly and expertly repaired my tire with zero hassle, smooth and seamless! The lobby was spotless and welcoming, making the wait comfortable. What truly stood out was the clear, timely communication, Tammy kept me informed every step of the way with updates about my vehicle. Fast, friendly, and flawless—this team nailed it! Highly recommend!

Allen Elizalde

★☆☆☆☆

6 months ago

Tech Leonel V. is a liar Check their yelp reviews- their bad. Do not come here. If you're taking it back under warranty they will make sure to service your car last or not at all. Would not recommend. I got an alignment 2 weeks ago as my vehicle was steering to the right. Waited 3 hours for the service to be completed. $183 out of pocket. I made an appointment and took it to them again as it continued to steer to the right as soon as I let go of the steering - issue not resolved. Waited 3 & 1/2 hours. Customers who arrived later than I left sooner than I did. I followed up at around 3 hours and I was told there was another car on the lift. I waited outside, saw the car that was on the lift leave. I got back inside and I was told my car was ready. I was confused because I never saw my car leave the same spot. I took it for a test drive and the same issue. I checked the report and it was blank. They never serviced. Check their Yelp reviews, pretty bad.

Stacy Rogers

★★★★★

2 months ago

Assisted with an issue of an oil leak with our rear differential and making sure we could continue with our trip safely which we did make it home to Colorado without incident.