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About Business
Pep Boys brings expert Car Repair solutions to the local community in Tallahassee, FL, Tallahassee. From Tire shop, Auto repair shop, Oil change service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Tallahassee, FL appreciate their attention to detail, leading to a consistent 4.6/5 rating from 517 reviewers. By focusing on the specific requirements of the Tallahassee, FL area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Tallahassee, FL and beyond.
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Google Reviews
Nick Hanson
★★☆☆☆ There are lots of car shops in Tallahassee. I’d recommend going somewhere else. On my last trip, I had the rear shocks, water pump, and all four brake pads replaced here. The brakes are fine. The issues have been with the shocks and possibly the water pump. Right after the rear shocks were replaced, the ride felt basically the same as before. I brought the car back to this shop twice and was told everything “seemed fine.” A few months later, I took the car to a different shop. They confirmed the shocks had been replaced, but couldn’t tell what brand was used. I called PepBoys and got the part number of the shocks they installed. From what I could tell from an internet search, they were low-end shocks. I had that shop install another new pair of shocks, and the ride was noticeably better right away. I essentially paid to have the rear shocks replaced twice because PepBoys, in my opinion, tried to save money and installed what I’m guessing are very low-end shocks. I ended up paying twice for a job that should have been done once with quality parts. During that same visit, the second shop also told me the new water pump was leaking. I went back to PepBoys, and they confirmed the water pump was leaking and said they would replace it under warranty. Update: Regarding the shocks, PepBoys later insisted they would have replaced them if I wasn’t satisfied, but this was only offered after I posted a public Google review. That option was never mentioned either of the two times I brought the car in and told them the shocks felt the same as before. As for the water pump, I’m still waiting on the replacement. I dropped the car off at 9:30 a.m. yesterday. A manager named Travis called around noon and said they would call back later in the day to confirm the part. I called back at 5:00 p.m. and was told Travis would call me. I called again at 6:00 p.m. and was told he hadn’t forgotten and would call me back. I called again after 7:00 p.m., and the shop was closed. I’d like to add that I think the guys at this shop are very nice. I just need to get this issue wrapped up. I brought the car in for one set of repairs and have been back way too many times, and the problem still isn’t resolved. If someone from PepBoys is monitoring this, can you give me a call? My case number is #294349.
P Beauchamp-Hall
★★★★☆ I love this shop! The professionalism, transparency with services and quality of service keeps impressing me. KB & the guys take the time to make sure to address my concerns and maintain honest morals. They consider my budget, concerns & safety on the road. It’s a blessing to have integrity and true customer service ideals . Thank you so much.
Robby Beesley
★★★★☆ They were great in that since they didn't have the tires I picked on-line in stock, they offered me slightly better tires for the same price. I didn't like that with their free inspection they said my car needed nearly a thousand dollars of brake and shock work. Also, when they were done installing two rear tires, my tire sensor lights came on. After nearly two hours of checking, they said three of my sensors were bad. Two of them were on tires they didn't even service. When I reminded them of this fact, suddenly 15 minutes later the sensor lights were off. A couple of days later they came back on. I checked the tire pressure and found that one of the tires they replaced was low. I put the proper pressure in and the lights went off. They have been off since (about a week).
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