Performance Services

Joseph

★☆☆☆☆

11 years ago

Usually, I do not write reviews but I went in today to get an estimate done to get some things on my car fixed and the prices he gave me were astronomical, as in two to three times the price of another mechanic. They also tried to tell me things that were wrong with my car that were completely fine. I used to work in a different German car shop and we never charged any customer anywhere near this much, and took care of the customers' vehicles.

Alejandro Porraz

★☆☆☆☆

3 years ago

It's the second time I call to get a quote, the first time was outrageous expensive and were rude to my wife, might as well go to the stealership. The second time they got scared of the mileage of the car, little they know the car has been babied so it's just maintenance that I was looking for. If it's a VW just take it down to Columbus or to ATL to Eurofed. Also, in response to this earlier review: Very often, on high mileage vehicles, we decline the repair or recommend an owner stop investing in the car. We're glad you were able to get the seal fixed here in town and apologize for any inconvenience you experienced. -Now I understand why you would get scared of high mileage and it's simply because you guys are not that good, a good mechanic would not get scared on mileage and professionally solve a customer's problem.

Amanda M

★☆☆☆☆

6 years ago

I took my Range Rover here to get it serviced and the first time went well. When it started having problems I took it back and they fix the issue that seemed to be causing the problem. Then it needed servicing AGAIN. I did some research online with my husband and we determined what the problem was based off what others had experienced with their vehicle. It seemed to be a battery issue. When I went by and asked them to put a new one in (after having it tested and being told I needed a new one) they wanted to argue with me over it. Never have I had to basically beg someone to service a car (and the battery did need to be changed because it was 6 years old). After picking the car up they again told me it was the battery causing the issue but guess what, the problems it had suddenly disappeared, hmmm. Then ANOTHER issue arose and this time I said forget it, I will take it to the dealership. Thank goodness I did! Not only was the WRONG BATTERY put in the car, my secondary battery was dead as a door nail. And I had dirt in my oil that was causing my engine to rev extremely high. And on top of that, my wires and hoses were not clipped back into place (I took pictures as soon as the hood was opened). So not only did they argue about what needed to be done they tried to convince me it wasn’t the battery and that it was electrical. Sorry, I will never take my car there again after that disaster. Unprofessional and ridiculous

Wayne Burnette

★★★★★

7 years ago

Frank, Brandon and the guys have been keeping my BMW’s in shape for almost 15 years now. The old 325i has passed on to other hands but I now have a 335i and it gets all of its service from them. I’ve been forced to allow the dealer to complete airbag recall but they have and will continue to service my vehicles because they are genuinely helpful, knowledgeable, and they stand behind their work. I’ve been extremely pleased for the last 15 years and expect to continue to be. The recent work they completed provided good bang for the buck. They ain’t cheap but are far more reasonable than the dealerships or any other shop I know. 😁🦅

Richard Glaze

★★★★★

9 years ago

Performance Services is a premium auto shop for premium cars. Frank and Brandon have a vast knowledge of all German cars. They respect your time by making sure they are honest and accurate about when they can do the job and how soon it can be done. Your car will be clean when you pick it up. Communication about the status and cost of your repair is timely. You got what you paid for when you bought a German car, so get what you pay for when you get repairs and maintenance. Frank will not put knock off parts in your car and it will be fixed right, and that pays off in the long run.

Spencer B

★★★★★

4 years ago

Very friendly independent service for German cars. Lower prices than the dealer for the same service.

Ethan Royal

★☆☆☆☆

a year ago

didnt want to install my diverter valve, said it was "not worth it" but instead insisted i buy a 5200 turbo and tuner? lazy people, scammers. mentioned rough ideling and all they did was take off my cold air intake and put it back on. (extremely easy to do) and charged $123 for it. if your looking to put after market parts on your BMW or Merc do NOT COME HERE.

Erika Ellis

★★★★★

5 years ago

Had an unprofessional experience with our local BMW/Dealership Service Dept. I own a BMW 428 I. I took my car in for a cruise control light that was accidentally turned on. I wasn't familiar with the light bc I never use cruise control. The dealership told me that I needed $3,500 worth of work done on my car that wasn't due for service for another 3,800 miles!!! I was told that I needed an oil gasket replaced & that I needed front & back brakes. My car has 60,000 miles on it. I purchased the car from BMW & its only been serviced by BMW. Something just didn't seem right since there are no indication lights on in the car. I called around for an second opinion. In my search I found Performance Services. I spoke with Frank/Owner & Brandon who were patient & gracious enough to explain to me how the dealership runs their diagnostics. They even explained how BMW cars are built to run. I was so impressed I went & picked up my car from BMW & drove 35 minutes to have them inspect my car. Upon inspection it was determined that my car did not need any of the repairs identified by BMW. I truly appreciate the excellent customer service & most importantly the integrity. I will definately be back! I strongly recommend Performance Services.

eddie1975utube

★☆☆☆☆

Edited 2 years ago

Don't make my mistake. I had a friend recommend this place for an oil change saying it was cheaper than the BMW dealer. I took their word for it and had my son, a local student, take my X5 there. I was surprised to get charged $255 for an oil change when the dealers in Birmingham, Macon and Columbus only charge $107-$122 with tax and even do a 3 year oil change plan for $225! BimmerMotorworks, which only does BMWs, charges $100. Even the AutoShop in Birmingham, which services Ferraris, Aston Martins and Lambos as well as BMWs charges less than this place at $200. AND SIMILAR TO WHAT ANOTHER REVIEWER HERE SAID (Michael M Akers), they said it required a brake fluid flush when I just had that done earlier this year. Very fishy, indeed. At a minimum it is eye gouging (2 to 3 times a dealer price!) and the level of honesty is suspicious. What a mistake. Total regret. _________ Update Jan 19, 2024 Regarding their reply below: First of all, they did NOT communicate the price ahead of time as stated. But let's say they did. Let's give them that benefit. In that case, they are admitting that they took advantage of my son, getting his first oil change, not realizing that $255 is a ridiculous price. The bill itself has a bogus $96.00 "5,000 mile service" charge which they did not do and on the phone stated that was for the oil change labor but if I check other oil changes the labor states "oil service" not a service that was admittedly NOT done. Sounds like fraud to me.

Chardae Bass

★☆☆☆☆

3 years ago

Took my 2017 Bmw here last year due to the coolant light coming on. Took it there the first time thought everything was fixed. Couple months later my coolant light is still coming on and I’m not sure why. Called back up to have them look at it later last year after the first time because the car had barely been driven since it mainly stays in auburn it never travels far. Took it up there a second time thinking I wasn’t going to get charged since it was their mess up because it wasn’t fixed properly. Proceed to get charge almost a $1000 later to find out months later that it was still not fixed properly. Just this last week took it to Bmw for another issue just to get quoted double of what I spent total at performance to get this issue handled the right way. I will never use this facility again for my car. I feel like they work on your car don’t fix the problem just to keep getting money from you. Also when I took it the second time I got the feeling that they could have cared less. Use them at your own risk. This whole situation is infuriating especially when I’m out of way more money than needed.

Alisa Anthony

★★★★★

10 years ago

These guys are great! I have a 2012 Audi S5 that I was taking back and forth to Atlanta for service. In between services, I had issues with my tire pressure and with my oil light. I took my car to Performance Services three or four times to have it checked out. They stopped what they were doing and immediately helped each time I was there AND NEVER CHARGED ME ONE DIME! I was at a point where I had to either purchase another Audi coverage package or pay out of pocket for my routine services. After talking to Frank, I decided not to purchase the new Audi plan. Instead, I am now taking my vehicle to them, which has saved me money and a LOT of time! They recently completed a routine service and also replaced my front roaters and brakes, at a cost that was less than what I was quoted from an Audi dealership shop. They are very honest and professional people. They have been great to work with and I'm so thankful that they are local!! Thanks guys!

maria bushfires freeplay

★★★★★

2 years ago

Breaking down on a the Friday afternoon before Thanksgiving driving through Opelika on 85 they were gracious enough to let me have my car towed to there facility after hours. They called me the following Monday after diagnosing my car and what could have cost me upwards of $15,000 because I truly thought my car was out of warranty cost me nothing because they did the research to find out it was still under warranty and told me I needed to have it towed to the dealership for service. I am very grateful for there honesty and integrity.

catherine cronin

★★★★★

4 months ago

Literally the nicest staff and fixed which felt like a big issue with my car in 3 minutes. Such a great place to go especially for college students!

A

★★★★★

a year ago

I have always used Volvo for my car service but I read reviews and decided to have my car towed here. It was truly the best car service experience that I could ask for. They were efficient, kind, patient and accommodating when there was a massive insurance confusion. I will always use them moving forward and Frank deserves a statue.

Jim Olson

★★★★★

a year ago

I want to just say how impressed all around with this service center! They not only took our car in right away while traveling through, they actually looked at it right when the tow truck dropped it off and we’re able to repair my Audi drain plug and oil filter that was incorrectly installed by Take 5 oil (my mistake) right away and not make my wife wait till next week when it was scheduled. The best part!! They were honest about what was wrong and didn’t gouge me on the price!!! I have had many vehicles and many services while traveling, NOT THE NORM! Kudos to these folks for running a legit outfit. Thank you so much team!!!

AJ

★★★★★

a year ago

I've been coming here for a couple of years now and never got around to leaving a review. They are always very kind and professional! Obviously, they're very knowledgeable about BMW's. I've never had any issues. Plus, they're always straightforward and never try to intimidate you into getting unnecessary work, unlike the dealerships.

Dillon Dixon

★★★★★

4 years ago

I had some engine misfiring on my 2016 Audi A3. I took it down to Performance Services, and it was diagnosed and fixed within one day. If you drive a foreign car and are in need of repairs or tuning don't hesitate to bring it to these guys. Frank and his staff are extremely professional, and do very high quality work. The price I was charged was far better than the dealers would have been, and they didn't try to sell me things I didn't need. I'll never take my Audi to another shop. Honest folks who do great work! I couldn't have asked for more. Thanks for the excellent job!