Performance Tire & Wheel - Tire Alignment Gulfport MS, Tire Replacement, Tire Repair, Tire Shop, Wheel Alignment

Mark Chachati

★★★★★

7 months ago

Wanted to get a second opinion on my 2024 Honda CR-V EX wheel alignment. I had just had it performed at Pat Peck Honda, and based on what I was told, there were several areas that were out of alignment and there was no adjustment for it. I wasn't buying it. I also felt that something wasn't right with the steering centering. Well, I explained all of this to the good folks at PWT. I asked that when the car is set up on the machine, I would like to see where everything is before any adjustments are made. Well see for yourself the before and after. Rob at PTW understood what was going on and proceeded to "Fix" the alignment. There is a night and day difference now in the way the car steers and feels. When the technician was complete with the job, they had a supervisor road test the vehicle to ensure that the wheel was centered, and that the car handled like it should. That type of QA did not happen down the road. They say that hindsight is 2020, well, I should have come here from the get-go. Thanks Rob and Dino!

Randall Powell

★★★★★

2 years ago

Brad was meticulous and worked assidously to bring issues to a resolve. Arrived at shop in engine limp mode, multiple codes were found... APP sensor was faulty and a short was present in front end engine wiring harness. PTW(Gulfport) consistently produces top quality results! Job Completed: 21 Nov 2023

Jacob Mullins (FixNFelix)

★☆☆☆☆

7 months ago

If you want to find a shop to replace your tires, you can go here, they'd probably do a decent job. But if you want to go to a shop where you expect efficiency, dependency and over all, honesty, DON'T and I repeat DON'T go here. I'm not the only person in reviews that have spouted that they repeatedly make promises of when they are going to work on your vehicle only to fail to do it, meet the deadline/promise or even have some way of telling you when they might be able to service your vehicle. Don't even think that talking to Don, the Manager will even resolve anything. He will feed you lies, and the same things the people at the front will tell you. He promised me that they would get to my vehicle Wednesday, I called him on Monday about my issues. He said he would call me, and let me know an update. Instead, I had to call HIM on Thursday, only for him to spout to me the same thing that the people at the front desk told me. "Oh, well we're going behind other peoples work (Talking about me working on my own car), and because of that, it puts it on the backburner, it's a backburner job." and "We have a system that we follow" If I had to say what kind of system they follow, it's lie to the customer repeatedly if they've done work we feel is too liable to go behind and complete until their vehicle leaves our shop. I had my vehicle there THREE weeks, all starting with the first day, they said "It'll be about three days before someone looks at your car", I checked with them after three days, they said my ticket was in the shop, great, thought that meant it was being looked at. That was Monday. By Friday I checked in again, did they have an answer as to what was wrong? No, they just said they hadn't gotten to it yet, that the ticket was "In the shop". Saturday I checked again, they said they were backed up with other problem cars and wouldn't be able to get to it until Monday. Monday comes, I contact them again, they STILL don't have an answer, tell me my ticket is in the shop, and say they'll get to it by Wednesday. Wednesday comes, no call, I call Thursday, they have no answer for me, my car still hasn't been looked at and I'm told someone will look at it soon. I wait till Monday, then call and ask for Don the Manager, I expressed to him my frustration, to which he told me that he would check on it. He talked with someone and came back and said they were going to work on it Wednesday and that he would put my ticket on his desk and give me a call Wednesday. As stated previously, he didn't call me, I called him Thursday, and that's when he spouted the same lies that his front desk says, stating that someone will get to it eventually, but he threw in the fact that it's "A backburner job because we're going in behind someone else's work" This left me frustrated, puzzled even, because I felt like no one was going to help. I waited until Monday, pulled my vehicle from the shop and had it towed to another shop. That shop, told me in the first day, withing FOUR HOURS what their resolve was. They did state that they didn't feel comfortable working on my vehicle because of the work I had performed, but at least they were HONEST, and they even told me what might be wrong and didn't charge me a penny for it. Even if you don't do your own work, I've seen other reviews about their shop having such horrible performance, communication and honesty that leaves this shop in a questionable state. They will tell you they're going to do something, and then they don't. They wasted three weeks of my time, I could've had a running car by now, but instead, I'm having it towed other places to get answers. I had replaced my transmission, did the timing on my vehicle , There was also a slight piece of my camshaft that had broken off and my power steering was having issues. I can understand these things might deter a shop from working on a vehicle, but at least be honest with me and say "No", Don't waste my time and lie to me for three weeks telling me you're going to get to my vehicle and never do.

Wesley Forsyth

★★★★★

6 months ago

absolutely Love PTW!!! They have been my mechanics for several years and can’t brag or recommend them enough❤️They’ve always been straight forward and honest with me and have always treated and given me the up most respect😎If ur looking for any work to be done on your vehicle this is definitely the place to go💯

Kirstyn Ray

★★★★★

2 months ago

Wonderful service and quickly done. Joe replaced my tire with the on-site truck and was very friendly and professional.

Clint Jones

★★★★★

6 months ago

man these guys are awesome. 6-8 mo ago i had 4 new tires put on my truck.. the place(r&r) i bought the tires from also mounted them. Since then, i haven't been able to locate my lug nut key. I think they forgot to put it back after using it. Hit something in thr mud, bent some ish, permanent out of line on driver front. Killing the rubber and i JUST NOTICED wire showing 😱 Broke, busted, disgusted... need to rotate my tires, which is hard enough at house, but I can't get the lug nuts off. They let me freakin borrow the lug key! i just stopped in to see if they could tell me the size, and they were extra kind and let me borrow one for a couple hours. i see kind stuff and i do kind things just like this allllll the time. Rarely does it happen to me but it did today and lord knows i needed it. And Lord also knows how very grateful i am to the guys here. So awesome... i immediately jumped on here to gove them a shoutout

Genie Warren

★★★★★

3 years ago

Wonderful business. They took excellent care of our car (1969 CAMERO) and we’re so professional and kind. We highly recommend them. Don Jr, Brad & Dino are the best. Thanks, Charlie and Genie Warren

nicole beck

★★★★★

2 years ago

Absolutely amazing service, Honest work and best price around town. I just called BMW . They told me they could not patch my runflat tire and wanted to charge me $500 for a new one. I just bought my car. NTB told me the same thing they could not patch the tire or plug it. It was too close to the sidewall but they were $100 cheaper for a brand new tire. Eddie save the day! He did not take advantage of this little lady and I appreciate him so much! For now on it’s only PTW for me.

Thomas Ham

★★★★★

2 months ago

I recently use Performance Tire as I had a flat while on I-10 going home to N. La. service was fast , the two young men that service my vehicle did an excellent job

Grant

★★★★★

4 months ago

I needed a set of tires Bad..was at Walmart (had cash in hand) Walmart said there was a 3 Hour wait ..I'm a very impatient man .So I googled next tire shop close to me then and popped up PWT AUTO... so I called it's very very nice lady answered the phone I explained myself she said sure come on in. I drove up got out went inside it was unbelievable how nice friendly it was not a front... They put a set of tires on I paid my bill and left ever since then they have rebuilt my front end I believe put shocks on replace my fuel tanks they even took me to work from their shop they are unbelievably nice so if you need your car worked on and not worried about getting ripped off go toPWT they're like family they treat you like family..GOD BLESS THEM ..

Brady West

★☆☆☆☆

a month ago

Came in for a new axle seal, two weeks later my transmission goes out. They do not check their "work" before they give the vehicle back, had to bring it back 2 times cause everytime I left my car had a new sound. Terrible service.

Chris Bryant

★☆☆☆☆

a month ago

Wow. Had them inspect my gfs vehicle and they said she needed front and rear brakes and they were going to be almost $600! Hard her take it right up the road to Delta Tire World and they quoted $269, after inspecting and finding only the rear brakes needed to be replaced! Skip this place and drive about a half mile north on 49 on your right!

Mike C

★★★★★

4 months ago

We are at the Hollywood campground in Bay Saint Louis Ms. My 40 foot motor home picked up something huge in my rear tire and I needed to find someplace where I could get this fixed. I preferred having a mobile service come to me to make the repair because I didn't trust riding on it. Unlike getting a car tire fixed where you can remove it yourself and bring it to a shop my tires are the size of a Tractor tire and taking it somewhere is not possible. I checked around and wasn't happy with my choices and finally called a local shop where I get my car serviced and they recommended PTW. I called and spoke with Eddie who advised that they have a mobile service and said he could get someone out to make the fix asap. Wow, I truly didn't expect that !! When I asked him what this might cost, he blew me away with how reasonable his charges were. I agreed to have them come out and he advised I would get a call from his mobile guy. It was only about 15 minutes and I got call from Kevin, who couldn't be more accommodating and said he would he right out. Kevin was the most polite guy I have worked with in a long time and put me right at ease that he would get this fixed asap. Well, unfortunately what I picked up in my tire was something that he said he never dealt with in his 20 years of fixing tires. I ran over a brass tire stem that entered the tire tread horizontally and after removing the tire form the coach he worked on it for what seemed to be forever before successfully getting it out. He tested for a leak and it didn't but he wasn't happy until he removed the tire from the rim and patched it from the inside, just in case. I couldn't be more happy finding PTW and Kevin what a professional and friendly guy!! Once patched he had the coach back up and ready to go in no time. Kevin told me when the day comes for new tires, they will come out and install them on site, WOW, now that is service !! Thank you Kevin. Oh, yes, PTW, you just got a new customer, see you when my car needs service ..

Trevin Merrill

★☆☆☆☆

3 months ago

Father took his ram 3500 in for alignment and they told him multiple things were wrong and they wouldn’t do the service, and quoted him like about $2500 in repaired. Luckily he didn’t have time to get it done cause he works on the road and had to get back, and he asked me take care of it look at it. Well the both ends of the drag link, track bar and one not both hubs were good. They got one thing right. This is what gives us a bad name, crooks. I would Have turned down the alignment because of the hub but i would make stuff up either. I can’t image how many folks they have done this to and got away with it. Now it mite be just a shady tech but and the shops not really at fault, but one crooked tech can your shop hurt business. Good thing my dad didn’t have time or he would be replacing stuff he didn’t need to. Only reason i can see the reason to replace the drag link is cause dodge dealerships put small tack welds on the lock nuts to the sleeves which is super easy to grind off with a roloc. The made up problems is what upsets me. I would find a mechanic that you can trust

Cynthia Robertson

★★★★★

3 months ago

I went in for a brake and tire check up. It was my first time there. Since my husband passed away, this is up to me to handle now. My brakes are at 90% , which is great, tires not so much. I bought 4 new tires (50,000). They rotate every 5,000 miles and fix any tire as part of the service.Everyone was very nice and respectful . I definitely recommend!

Brandon Marin

★★★★★

2 months ago

Didn’t know there was a mobile repair service! PTW mobile team took care of one of our trucks when we needed! Glad they were available to help! It wasnt the cheapest, but they were there in less then 30 mins with a new tire to throw on.

Ashlea Johnson

★☆☆☆☆

3 months ago

I will NEVER use PTW again. Four new tires and new brakes yesterday. $2400. Now to be on the side of the road in Florida and having to get a tow from the middle of nowhere. All the bolts on the front driver side are snapped. You’re so lucky my family and I aren’t injured from your careless of our vehicle. Your mechanic snapped our lug nuts and bolts. Two separate mechanics in Florida later have both said the same thing. YOU SCREWED UP OUR TRUCK!