Pima Automotive

Bryana Holland

★★★★★

3 months ago

Bob is the owner of the local automotive repair shop on Pima and Swan in Tucson- I learned this the first time I walked in and was greeted by and assisted by him personally. I… well actually my vehicle tires and I were exhausted and in very poor condition! Definitely needing to be replaced before I could drive another mile down the road 🛑 Bob along with his accommodating crew took their time to explain to me what was going on and answer all of my questions with a smile. Better yet- the prices have yet to be beat for less quality work! I have already recommended them to several friends and I will continue to spread the word. This local shop is worth the stop!

Kelly Kate Warren

★★★★★

a month ago

Fast & reasonably priced. Needed an oil change and they handled it in 45 minutes. James (?) and Vin were super friendly, welcomed me and my dog into the cool, quiet office to wait during my service. Very nice people, and an extra star for being so dog friendly!

Jan Courtney

★☆☆☆☆

a month ago

I brought my ford Taurus for an oil change. They said my outer tie rod were old and the car was not safe to drive. They refused to do the oil change and said if I didn’t do the tie rods that they would not do the oil change. They held my keys and forced me to have the car towed away even though it was driving fine. Not sure what they are smoking in there,

Jun Zhao_AZTI

★★★★★

4 months ago

First time coming here as a walk-in for an oil change, and I had a great experience. Vinny Martinez checked my tire pressure thoroughly and even refilled my windshield washer fluid — all for free. Really appreciated the honest help. Great service and fair prices. Highly recommend!

Karen Moreno

★★★★☆

2 months ago

My car stopped running and I was able to get in immediately! Vinny helped me out very nice and got my car running almost perfect. Also he picked me up from home and Took me back to the shop when my car was done. I think I found a garage I can trust and it’s near my home.

Matt Prokop

★☆☆☆☆

5 months ago

Came in for a full synthetic oil change, tire repair and a cabin air filter replacement. He said ok that will be $205. I just paid it assuming it was done….nope I’m now waiting there over an hour after I paid and see them struggling to patch the tire and apparently they didn’t even have an oil filter for my car. He barely communicated at all. Horrible customer service and way overpriced. They have brought my car down and lifted it at least 3 times already. It’s a 2024 Kia portage 16k miles. I hope I didn’t bring my new car in just for them to mess something up. They now messed up with the patch and redoing it. I understand weird stuff can happen but be more transparent. They messed up with the oil change twice also and got the wrong oil filter just got back with it. Who knows when my car will be done.

Olivia Martinez

★★★★★

a month ago

I came as a walk in needing all 4 tires and Vinny went about and beyond helping me and explained everything to me from start to finish. The whole team is very professional and make you feel very welcome.

Adrianna Ruiz

★★★★★

4 months ago

Passed by this cute little shop twice a day for over a year, laughed at the little mascot dancing on the corner with their sign for oil changes. I finally stopped in to have my car looked at, as I haven't in yeeeaaarrrrssss. I'm just a girl and know absolutely nothing about cars, I went in to see if it was worth fixing or if I should just trade my car in for something new. Vinny was amazing throughout my whole experience, he walked me through all the little things my car needed, explained what the parts were and what they did. Everyone was exceptional & welcoming. I'm very pleased with the service, price & overall experience. I'll be back (Next week) for my oil change, see you guys then & THANK YOU! :)

William Ingram

★☆☆☆☆

3 weeks ago

Here are the details of my experience today I bought a part air sensor and it was a plug-in play thing. It looked like you just plug it in. I probably could’ve googled it and done it myself with no problem, but the guy where I bought it from at AutoZone said yeah take it over here so I believed he was telling the truth when I got over there I found out that the guy was pretty thorough about information, but he doubted some of the things that I put on the paper that I filled out about my address and he questioned if I really lived there and this that and the other, I told him I had no reason to lie then he said it would be $289.$189.86 with tax and 6% for using a card. I’m like what that’s too much. He said well it’s an hour and a half to take it off and then another hour and a half to put it all back together. I said reluctantly I agreed so he ran the card through right there and then well over $200 then 12 minutes later I looked out the car was in the parking lot and they approached me and said well though Car needs more work. I’m like well I don’t know. Did the light go off? He said no the light did not go off and I said well OK is it gonna run better he said absolutely well it did run better but he named off all sorts of things that was needed to be done plugs change fluids I said look I’ve got a be somewhere and I’ve gotta go but how much would that be anyway if you if I let you, he said $892.$192.37 I’m like what so I said no thank you I can’t afford you so I don’t think he was being honest with me and I feel like I got ripped off to tell you the truth that’s my story

Matt B

★★★★★

4 months ago

I’ve had consistently great experiences at Pima Automotive . They’ve handled my oil changes and recently fixed my AC perfectly, all at the exact price they quoted. They stand by their work and really outshine the competition. Highly recommend them for honest and reliable truck repairs!

Katherine Lindberg

★★★★★

3 months ago

I stopped by on a very cold - for Tucson- morning. My tire pressure signal was on. Bob, the owner, was kind enough to check & fill my tires. I had nothing to give him - he did it out of the kindness of his heart. We need more people like this on the planet. Peace to you, Bob. I'll pay it forward.

Jasmine

★★★★★

4 months ago

I went to get an oil change today and Vinny and Bob were so helpful! They didnt over charge and worked with me on what I could afford!! They also offered payment options and were so kind! I will definitely be making this my car matainence and repair home from now on! Thank you Pima Automotive especially Vinny and Bob!

Jamie Hamlin

★☆☆☆☆

5 months ago

Came in because I saw the $8.99 oil change sign on the corner. By the time I pulled in, the guy said that special wasn't available. That was fine because I was wanting a full synthetic oil change anyways, and knew I wouldn't get that for $8.99. I asked how much a full synthetic oil change for my car would be. He quoted in office $59.99 for an oil change. Car takes 6 quarts so there is an upcharge for that, as it is everywhere. That's fine. I ask if they would be able to rotate my tires too, and he said yes. Then comes back and says $80 for a tire rotation. I declined at that point. He wanted $80 for a cabin air filter and engine air filter. I declined, as that price is very high, and those are easy to change yourself. I get the bill, and he market the price up to $85.97, plus a Shop Supplies fee that was never discussed. Total came out to $108.53 for an oil change that was quoted at $59.99. Almost twice what I was quoted. And what will happen is this guy will come back on here and say that you get what you pay for, and they're a quality shop, yada, yada. He will insult you and call you cheap, but in reality you were fine with the quoted price. However, the hidden add ons, or flat out price discrepancy are unethical at best. I think the ironic part is that this guy could have a whole bunch more repeat business is he was more ethical and transparent in his pricing. I was looking to find a local shot to support, but instead the local shop took advantage of this one time only customer.

Michael

★☆☆☆☆

a month ago

Worst Experience. They Gaslight you into thinking your crazy. My Ford had a loose front end and they insisted that it was unsafe to drive and practically forced me to either have it fixed or towed. I just came in for an oil change. My car is fine otherwise. This place is a RIP OFF. Stay away!

Linda Lee

★★★★★

6 months ago

My lil car was in bad shape, This was the closest place for repairs, so I had my car towed here, I am so very grateful for these guys..My car is in better shape then ever..They are very wonderful as far as customer service..they make sure to keep you in the loop with every little thing they do..These people are AMAZING. If you ever need anything done with your car I highly recommend you talk to Bob or Geoffrey. They are amazing people.Thank you again for such wonderful service..I will be bringing my car to you for EVERYTHING.

Tom Fallon

★★★★★

2 months ago

Yesterday I received an excellent Synthetic Oil Change at a great price. My vehicle always runs smoothly because the Mechanics at Pima Automotive do everything Right!

Deadre Wright

★★★★★

4 months ago

Took my car here to get an oil change, customer service was on point got all my questions answered, the price was reasonable, Mr. Vinny went above and beyond to help me out with my car. Excellent customer service he has.