Precision Tune Auto Care

Melissa Watson

★☆☆☆☆

4 months ago

I had the worst experience ever at this Precision Tune. I was driving and suddenly my light came on indicating low air. I pulled into the first place I saw in quite a panic. I was told that they could not put air in my tire unless I went inside to register. While I understand the concept of “waiting my turn,” two of the mechanics were standing around and not working on any cars. To make matters worse, once I went inside I could not find anyone to register me as directed. I finally gave up and drove another 0.5 miles where I saw a Discount Tire who put the air in and sent me on my way in less than 5 minutes. I have never felt more disregarded than I felt with the lack of care or concern I encountered at Precision Tune Auto Care. Sometimes people can show you far better than they can tell you that you don’t matter.

Chris Baker

★★★★★

2 months ago

This location is awesome! First time customer and was pleased to find Experienced Staff and Master technician(s). David , Jerry and Brandon made sure my Audi A3 was well taken care of, took the time to explain and fix my issue. Like with any foreign car, never an easy fix when something goes wrong but they know what they are doing to get you back on the Road. Earned my business 10 times over.

Briany Gomez

★★★★★

5 months ago

I’ve been coming to this shop for a few years now, and every visit has been an excellent experience. The team here is always friendly, professional, and honest. The prices are unbeatable—trust me, I like to call around for estimates before I go anywhere, and no one beats their prices or service. The shop is always clean, including the waiting area and bathroom, which says a lot about how they run their business. Jerry Poe, the manager, deserves a special mention—he’s always been straightforward, honest, and truly looks out for his customers. If you’re looking for quality work, fair prices, and a place you can trust, this is it. I highly recommend them!

Ramadan Sharif

★☆☆☆☆

2 months ago

Worst experience I’ve ever had with an auto shop. I went to Precision Tune Auto Care because my dashboard kept showing an over-temperature coolant warning. David told me my transmission was leaking oil and said it had to be fixed, quoting $1,100. I specifically asked him if fixing the transmission would make the coolant over-temperature warning go away, and he said yes. I trusted his diagnosis and paid the $1,100. After the repair, the same exact coolant warning was still there. When I went back, instead of taking responsibility, he told me it would cost extra to fix the original problem I came in for. My entire purpose for going there was to fix the over-temperature coolant issue. They fixed the wrong part, charged me $1,100, and the problem was never resolved. I feel misled and taken advantage of. I would not recommend this place to anyone.

Brad Sellers

★☆☆☆☆

6 months ago

Had my car towed to shop on 8/17/25 for estimate and diagnostic. It took 9 days to get a response. On top of that,my 00 speaker was stolen from the trunk. You can only open trunk with a key. I am sooo upset rn. They say I need to make a police report. I am! And calling better business bureau! 😡😡😡

David Terry

★☆☆☆☆

2 months ago

Must be under new management. This used to be a goto place for honest, reliable service and state inspections. Desk gave me an estimate of 30-40 minutes at drop off. Two and a half hours later and they haven’t even started on my car. Denied that they gave me a time estimate when I asked about it. Understaffed and taking too many cars. Next time I’ll go elsewhere.

Alisha Blue

★★★★★

a month ago

Stopped in today to get an oil change and Jerry Poe was very, very helpful. Great customer service and got my car in and out in no time. Will be sending friends and family. Thanks for a good experience

Cassiana Sykes

★☆☆☆☆

2 months ago

I’ve brought my car here for about 4 years for oil changes with no problem. But this last time I went to pick my car up the mechanic began asking me where I’ve been getting my oil changed and was trying to imply they had did something wrong. I responded by telling him this is the only place I’ve been and he claimed he couldn’t find my account on there system but after a few minutes he started to back track claiming someone had filed it incorrectly as if I hadn’t been getting my oil changes. Then told me I have an oil leak and quoted a $1000+ fix. Took it to another shop and was told they put the wrong bolt on to make me think it was leaking. Will never be back and wouldn’t recommend.

Jazlyn Macpherson

★☆☆☆☆

a month ago

If you are a woman do not go here alone, the staff will find any reason to over charge you for their benefit. i came here for an inspection and i watched the worker search my car for 15 minutes straight looking for anything to charge me for. they ended up failing me for my right control arm, which isn’t something that is typically looked at for an inspection. they quoted me $600 to fix the issue. i went somewhere else a week later and got an approved inspection no problem. if your a woman, bring a man with you!!

Talia C

★★★★★

5 months ago

I highly recommend Precision Tune Auto Care because both Jerry Poe and Brandon Lee provided excellent service. I was greeted with a smile, informed throughout the day of updates on my vehicle and was informed of what needed to be done w/ an affordable estimate. Don’t go to jiffy lube like I did - they’ll rip you off and are sooo overpriced!!! Come here and they will get your right, respectfully, professionally and in a timely manner! I’ll be back for sure!!!!😄😄 everyone here is so kind!! They all deserve a raise!!!!!!! (I got a tune up)

Benita Armstrong

★★★★★

2 months ago

Best Precision Tune in town friendly and nice when they say get u in there and out better believe it they do and do a good job with ur car. Thanks to Mr.Poe very nice gentleman get u in and out on time. Very nice ppl that works there.

Akeel İssa

★☆☆☆☆

2 months ago

This was the worst experience I’ve ever had with a repair shop. I asked them to inspect my car, and after the inspection they told me the repair would cost $1100. I agreed and paid the full amount, but the exact same problem came back with no improvement at all. When I returned, they denied everything and lied, refusing to take any responsibility. Poor diagnosis, terrible customer service, and zero honesty. I strongly do NOT recommend this place.

Balamurugan Muthusamy

★★★★★

2 months ago

Cecil B Phillips had been fabulous in the support. Understanding, clear info, response all the way through the resolution process: Cecil was crisp, detailed and outstanding. The toyota dealership had actually quoted us way higher, while Precision Auto Care was amazing (+ fast) in the resolution. Would recommend them.

Akeel Issa

★☆☆☆☆

2 months ago

I paid $1100 to fix an overheating issue, and absolutely nothing was fixed. The temperature warning light is still on, which clearly shows misdiagnosis and incompetence. I received zero value for the money I paid. This was an extremely disappointing and unprofessional experience. I strongly do NOT recommend this shop.

Haylie Mccollough

★★★★★

3 months ago

I had the pleasure of dropping by today for a state inspection after being mislead from my previous shop. These gentlemen were polite, quick with the service, and answered all of my concerns/questions with the upmost care. Really a great place, I highly recommend!

Keaira Workman

★★★★★

5 months ago

There’s so much that I could say about all of the workers here but im going to keep it short. Everyone here is a joy I don’t trust anyone else with my car but them. They make me feel like family and any service that I need done on my car they talk me through each step and make sure is well taken care of and safe to drive. Big shout out to Jerry and Aquasia.

Coko Perry

★★★★★

6 months ago

By far one of theeeee best car shops in Durham. I’m truly thankful for not only the precision but the kindness they show each customer just because. I have recently been there twice in the last month for car repairs done incorrectly by other companies and they not only showed me grace but completed each repair timely and most importantly affordable l. This will be my new car repair shop. Thanks guys for making sure it’s only only your job but a passion.