#77 Auto Repair, Inc.

Christine Baker

★★★★★

6 months ago

Am so grateful to have found this excellent auto repair shop! I needed an inspection and was warmly welcomed by all of the staff -- I scheduled repairs the following week! They are BUSY, which is a testament to their quality of work and integrity. I was made aware of every issue that came up and they were highly attentive and transparent. The owner gave me excellent advice as there was an accessory in my car that may have potentially caused an accident - this company definitely cares about its customers. 5 stars all around and I wish them every future success!

Aracelly Montachana

★☆☆☆☆

a month ago

I’m not sure I got her name right (it sounded like Aturnat), but my interaction with her was very unpleasant. She was rude, dismissive, and did not offer the level of customer service that should be expected. The lack of professionalism really stood out and negatively affected my experience.

Valerie

★★★★★

4 months ago

Thank you for the follow up I'm very pleased with the service, the vehicle is running well. I really appreciate the diligence you showed in making sure my vehicle was repaired properly and operating safely. Your transparency and integrity is extremely important that other shop don’t have. Thank you once again.

Abu Nasser

★★★☆☆

2 weeks ago

I took my 2006 Chrysler 300c into #77 Auto repair for a stalling problem. The Mechanic chase codes and changed parts not related to my stalling issue. The car still stalls out, my repair bill was close to $5000

Yaz Majors

★★★★★

5 months ago

Had the pleasure of coming into this shop today trying to get my reoccurring tire light diagnosed. Got seen on the spot & received a diagnosis within 20 minutes. I was met with a very, very friendly staff could not only greeted me with a smile, but was very honest about the process, and the diagnosis that was reached. Which was very relieving coming from past experiences of mechanics trying to give you the runaround and get the most $$ for services being a young car-owner. I plan to make this my goto spot for any and everything that life may throw my way. Thank you guys again so much!

Jay Watson

★★★★★

7 months ago

#77 Auto Repair is amazing, fantastic, and "honest". I took my vehicle in seeking to have repair work done that another shop said that I needed done. When I went to the shop to see if they performed the type of work that I was seeking Chris the owner asked why did I think that I needed that done and said let me take a look. After taking a look at my vehicle he determined that I needed a totally different repair that I was told I needed by the other shop. After getting an estimate cost of the repair and agreeing to have the repair done I left my vehicle and Chris even took me home. The repair was done and ready next day. I was really satisfied with their Honesty, customer service, promptness, and overall attention to detail. I will definitely be returning to #77 Auto Repair for any future auto repair. I will give them 5 Star's and will definitely refer my family and friends to #77 Auto Repair.

昊川

★★★★★

a month ago

They were professional, transparent, and fixed my car much faster than expected. The pricing was fair, and they didn't try to upsell me on unnecessary repairs.

Wesley Flippin

★★★★★

7 months ago

I'm not usually one to write reviews, but this place earned it. After my dealership jerked me around for three weeks over some ABS issues...three weeks! I was pretty fed up with the whole situation. These guys immediately got what I was dealing with. No runaround, no excuses. They jumped right in and started making calls to get my parts shipped faster. Anyone who's dealt with warranty companies knows what a headache that can be, but they handled all of it without dumping the hassle back on me. What really stood out was the communication. They actually kept me in the loop throughout the whole process instead of leaving me wondering what was happening with my car. After weeks of radio silence from the dealership, it was refreshing to work with people who understand that your car being down affects your whole life. Professional, efficient, and they clearly know what they're doing. If you're tired of getting the runaround from other shops, give these guys a try. They've definitely earned my business going forward.

Madison Callahan

★★★★★

7 months ago

I can’t speak more highly of my experience at #77 Auto in Durham. After having some experiences with other “name brand” shops where I left feeling like I was either a bother or an easy target for a lot of extra work- I found #77 auto. Making an appointment online was easy. When I called to ask questions they were kind. When I showed up I was greeted warmly. I felt taken care of and they were so honest with me about what was needed. There was no upselling or sneaking. Normally taking my car to get serviced makes me feel like I have to be on guard so that I don’t get taken advantage of. But at #77 auto the vibes from every last person I encountered were warm, kind, and genuinely wanting to help. They are upfront and fair with their prices, and helped me immediately! As long as I am in Durham I will be a customer here! Thanks guys!

Crystal McBryde

★★★★★

5 months ago

Came to 77 repair for the first regarding my alternator that went out on me. The team had me in and out they worked with me and got the job done. I was just recently there for another issue and my warranty company was being difficult and the staff remain professional and patient. At the end I was able to get my vehicle fixed. Thank you 77 Auto

dale fuller

★★★★★

4 months ago

Brian and Chris were great at helping me decide what repairs to make now and what could be delayed. Very helpful and they got the repair done the next day. Highly recommend.

Abu

★★★★★

6 months ago

2006 Chrysler 300c 5.7 Liter, stalling problem. Living in Ohio, for 5 years I took my car to various mechanics, to include the local Chrysler Dealership, without positive results. I moved to Durham NC and located #77 Auto Repair. Even over the telephone, they guarantee success in their services. This phone call, impacted me positively. Chris Williams, is a old school master mechanic, he took his time and expertise to resolve my stalling issue. He went beyond the duties of your typical commercial Auto repair shops.He took my stalling issue personally to resolve my multiple issues.

Jack Quito

★☆☆☆☆

a month ago

I didn’t catch her name correctly (it sounded like Aturnat), but unfortunately my experience with her was very disappointing. She was very disrespectful and did not provide good customer service at all. The way she spoke and handled the situation felt unprofessional, and it made the experience uncomfortable. I hope this is addressed because customer service really matters.

wayne wonder

★★★★★

3 months ago

First-time customer here very professional, fast service, and excellent customer care. I’ll definitely be returning to have additional work done on my vehicle.

Don&Sage Gramby

★★★★★

2 months ago

Outstanding work!!! Super nice guys, very knowledgeable. These guys got it together…. Trustworthy estimates and the right price for repairs. This is my new spot…..😎👌🏾🙏🏽

Elliott Walsh

★★★★★

10 months ago

Five stars, highest marks for friendly, professional, straight-forward service on my Mini Cooper. From first contact on the phone to car fixed and driving home took just 1 day, but with no haste or corner cutting. Chris, the mechanic, took time to answer my questions and point out details I would not have noticed otherwise. A very trustworthy shop!

Jake Windahl

★★★★★

6 months ago

A trustworthy mechanic is invaluable. Thoughtful service, adept diagnostics and fair prices. #77 auto repair was a great recommendation. They're a local gem.