Victory Auto Repair and Sales

J Piercy

★☆☆☆☆

5 months ago

Tried to hustle me out of $$$$$$. I called for a quote which they would not provide. They wanted to charge me for a diagnostic. They refused to give me the quote but instead ask had someone looked at the car already. As a woman I know the scans so I refused to share I did have that done but stated I understood the risk of not knowing if something else may be a concern. I informed him other places provided quotes. The owner told me take the car to the other places and trust them. I ended the call stating, enjoy your day and be blessed. He did not know I was considering the shop as my primary location for repairs because he was the closest to me. Customer service can make a big difference. Thousand of dollars they just lost because in addition I needed extensive work on my front end. Crazy thing is they provided a quote a few months back but I didn't remember it. The other places will welcome my thousands of $$$$$$$. As stated before be blessed and work towards trying to uphold the victorious name because you are falling quite short. Have a blessed one!!!

Pratik Chhatbar

★★★★★

7 months ago

Honest, dependable and love-to-work-with shop! They do their best and give their best. Mistakes do happen but they have the grit to make it right for their customers - rare to see such integrity this days. They earned my trust and while I have been their regular customer, I will be their permanent customer. Thank you for your great service and I look forward to giving more business to you!!

DaNashia Sloan

★★★★★

6 months ago

Hello im Ms Sloan … so precison tune told me I needed a new engine and I decided to get a second opinion and took it to Victory Auto Service Center they diagnostic it come to find out all I needed was a complete full tuneup which includes ignite coil , spark plus spark wires and flushing of fluids Now my car runs as smooth as brand new and I want to thank them they have a loyal customer in me anyone who having car problems should come here they the best and I have no problems with my vehicle come check em out reasonable prices as well S Miami Blvd next to bp Any single woman’s out here thinking they getting played by mechanics Need to come here they greet with a smile kind and friendly won’t play you over But his parts they have warranty on them .

Sam Faso

★★★★★

9 months ago

Very trustworthy, fast service and great ownership - highly recommend! Called after closing hours and left voicemail that I was dropping car off in evening (utilized their key drop-off box) and hoping to get an early NC state inspection. They promptly sent a text saying they received my voicemail and they were able schedule my inspection early in the morning. Received confirmation when it was done the next day and no issues! Very friendly and kind owners, you can tell this is a well-run establishment and I will come back for future services. Really appreciate their efficiency and can confirm that they don’t try to sell extra unnecessary maintenance items. Thanks for making this so seamless!!

Adam Ryle

★☆☆☆☆

Edited 2 months ago

To the owner: Do not call me again. I will only speak to you via email or other forms of written communication. Customers beware. Owners are angry people who don't know how to communicate. They're quick to blow up at you. I had $11k of repairs done here and they didn't complete, said they would let me know when they could finish, and then never got back to me, never responded to emails, never answered my calls. They are now refusing to complete the work.

Victoria

★★★★★

6 months ago

Customer service is Great they got me in and out in about 15 mins for my inspection the energy was great the husband and wife are a joy to be around thanks again for the wonderful service highly recommend

yethathne

★★★★★

Edited 3 years ago

I absolutely love Victory Auto. Mr. Tuffy and Mrs. Kristina run the place with their talented sons Gene and Sean. The customer service has been incredible each time I’ve visited. They’re all generous with their info and recommendations and are upfront about pricing. When I first visited, I needed a LOT of work done on my 2015 Kia Optima, including an oil valve cover gasket replacement, cabin filter change, spark plugs, oil change, rear brakes and rotors, and a serpentine belt. They gave me an opportunity to review the quote and talk it through before I committed to the repairs. I’ve been satisfied with their work and my car seems happy. I visited Victory Auto again when a Sam’s Xpress Car Wash in Raleigh knocked off my shark fin antenna cover. Gene and Sean took care of it right away and saved me hundreds of dollars in parts and labor. Victory Auto is an excellent Black/family-owned auto shop that’s worth your support and patronage. Go see em!

Sarah Shapiro

★★★★★

a year ago

My heart is so happy that I was led to this shop! Tuffy, Christina, and Stevie were all wonderful to work with. It was such a pleasure to be in a shop that was filled with joy and led by faith. I came for an oil change on my Subaru to get a feel for the place, and the service was so excellent that I'm returning next week for my alignment. I feel blessed to have Tuffy and Christina's business right here around the corner from my home and am kicking myself for taking this long to check them out! P.S. They fill propane gas cans for half the price of Lowes!

Big23 Zhor

★★★★★

3 months ago

Great customer service and friendly team, definitely will give them business again

Don

★★★★★

2 years ago

10/10 they are on point my car was overheating and steaming - fixed it in no time back on the road. Also the owner is an amazing person We need to keep these people around! We are lucky to have such a good establishment in our vicinity. Customer service, direct and very helpful will educate you about the process. no one was standing around everyone was working and getting stuff done they love to help- was left with a smile on my face

Randy Steele

★★★★★

2 years ago

As others have said Tuffy and Christina (and crew) are amazing! Thankfully I've only had to bring my car here a couple times over the past year but it feels like I've been coming there for much longer. Not only are they friendly but patient and thorough when explaining the type of work that needs or was performed. Seriously fantastic people and quality work!!!

Sam Swift

★★★★★

8 months ago

Great customer service fast and friendly. Had a serpentine belt replaced, part sourced and labor complete within the hour I got there.

Devan Groulx

★★★★★

2 years ago

They genuinely care about customer satisfaction here. They've gone above and beyond to make sure that I was satisfied with my car situation. Even when I was in a bad mood and was not so courteous. Mr. T knows his stuff and is fair. I've never felt pressured to fix anything that didn't truly need to be fixed.

Jennifer Olumba

★★★★★

8 months ago

I had a great experience today getting my car fixed! The staff was kind & the prices were fair.

Brooke

★★★★★

4 years ago

Great, personable customer service and communication throughout the whole experience! They are also great about quoting pricing for parts and labor up front, and they made some recommendations for additional repairs to my vehicle but didn't just change anything without consent. I would definitely recommend this place, and I'll 100% be back next time my car needs repairs.

Sam V

★☆☆☆☆

3 years ago

Quite fake reviews. I went in for coolant leak and engine light. They said they would have to charge me $250 just to diagnose. I asked if it was reimbursed later with the repair, but they said no. There's no sign board where is the store, I had to wait around outside and no one bothered to ask me. They don't have vehicle lifting equipment. Really didn't have any sort of good experience. The wait, and the price, really shows what kind of garage this is. I don't know who these other people are leaving reviews here.

C Hill

★★★★★

2 years ago

I have brought both my car here for service , and this is officially my go to shop . Service is great… conversion is always good and if you hungry they got you right outside. If you are looking for a honest and trustworthy shop CALL THEM . If you just want food go check out the Meatloaf 🤤 it’s Forking good 😉