Preferred Collision Specialist & Sales Llc

Penny Palmer

★★★★★

7 months ago

I am very happy with the repairs on my vehicle. You cannot tell it was wrecked. They went above and beyond to meet my expectations. They worked with my insurance to make sure my rental coverage was extended as needed without me asking. When I picked it up, the owner came out and thanked me for my business. They made sure I knew that the car seat in my car needed to be replaced. My car was spotless when I picked it up. I would highly recommend.

Tara Kelly

★★★★★

Edited 2 months ago

I am so appreciative of the work Preferred Collision did to my car. They were informative and honest with me. I will definitely utilize their services again!

Hhh Gghh

★☆☆☆☆

5 months ago

I recently did business here and it’s Horrible service , rude employees and the owner is no better. He lied to me over and over about my car. I could see my car in there shop but they wouldn’t let me get my car back. And if I’d read these recent reviews I’d made better judgement and wouldn’t have did business here. I will definitely go to Gerber for future business.

Ss

★★★★★

10 months ago

I give the shop 5 stars b/c they took very good care of my truck. The repairs was done quicker than expected and truck was very clean inside & out. Also the receptionist communication was great and informative throughout the whole process. Couldn't ask for better service or work & will be recommending to others.

malik brown

★★★★★

8 months ago

I just wanted to share how impressed I am with the service I received at Preferred Collision. The team was professional, attentive, and went above and beyond to ensure everything was perfect. It's clear they take pride in their work, and it made all the difference in my experience. Thank you for such a fantastic job!

Jeff Jennings

★★★★★

a year ago

They did an amazing job on my car helping me bring it back to life. They went above and beyond ! Great work and excellent customer service!

Margaret Johnson-Williams

★☆☆☆☆

a year ago

Rating: 1 Star I had a very disappointing experience with Preferred Collision of Macon. I brought my car in for repairs, and the quality of work was far below acceptable standards. The repairs were incomplete and poorly done, with noticeable issues such as mismatched paint or misaligned parts. This was my third time bring my vehicle. The quality and customer service has declined significantly. The owner will not speak to you and his employees say that they are afraid to say anything to him because of his attitude and they have lost staff. Additionally, there was minimal communication throughout the process. I had to constantly follow up for updates, and even then, the information I received was vague and often inaccurate. The repair also took much longer than the initial estimate, leaving me without my car for an extended period of time. Cancelled shifts for work and I’m out of money. When I raised my concerns, the staff seemed indifferent and did little to resolve the problems. Overall, my experience was frustrating, and I cannot recommend this shop for car repairs.

Nancy Ricketts

★☆☆☆☆

a year ago

This is the most unethical and unprofessional business I have ever encountered. After being paid for repairs to my vehicle that was later deemed as a total loss, this company refused to reimburse my money for over 2 1/2 weeks. They owed me thousands of dollars. The money did not belong to them and they strung me along for 2 1/2 weeks with broken commitments. In my opinion, they held my money illegally and I consider them to be crooks who take advantage of their customers. Unless you have $1000's of dollars to spare, steer clear of this business. Untrustworthy! Unethical! Unapologetic!

Humphrey123

★☆☆☆☆

7 months ago

SCAM!! Ordered parts from them. They took my money and vanished. No replies to email, and attempts to call went something like it rang twice, was complete silence, then disconnected. Best to AVOID them at all costs

Adra Y. Dudley

★★★★★

a year ago

I had never heard of Preferred until I called a shop and they recommended them to me. They got my car in right away. They were professional through the whole experience. Christian and the young lady at the front desk, I can’t remember her name, were such a delight. They stayed in communication and went above and beyond. I hope I don’t need any more body work done, but if I do, I will be going back to Preferred. Keep up the great work! Thank you for making my experience a great one!

Alan Curtis-Berger

★★★★★

a year ago

Best shop I have ever had to deal with Federal definitely use only them in the future if the need arises. Incredible customer service, even making a needed house call in an emergency. They go above and beyond. 💯

Grace Rios

★★☆☆☆

a year ago

The entire experiment was disappointing. It tooks twice as long as expected. When we arrived to pick up the car, it was not ready despite them telling us it was ready. When I started the car the stereo was not working correctly. They must have knocked a wire when they were fixing the panel on the roof of the car. They did not offer to pay for the repair of the stereo. The owner refused to speak with us concerning these issues.

Jeffery Foy

★★★★★

11 months ago

Great auto body shop that stands behind their promise to provide 100% customer satisfaction. Highly recommend them. Solid company with a customer focused Ownership.

Mike (CountXero)

★★★★★

4 months ago

Great folks very friendly and honest. They even worked late to take care of me.

Lisa Wyman

★★★★★

a year ago

Great costumer service and they got my car in and out quickly while doing a great job. It looks brand new. This will be our go to place whenever we need repairs.

Tyler

★☆☆☆☆

a year ago

Took well over a month and a half to fix a rear bumper. Given the amount of money I paid in rental fees (after my insurance covered some of it) I would've rather just broken the rest of the bumper off my car and went on with my life. The work itself was done properly though.

Classy Lady

★★★★★

a year ago

A great professional job done before schedule and my car was clean ! They are very professional and have wonderful people skills! I highly recommend Preferred Collision 100%👍🏽🤗😊👏😁