Google Reviews
Rob lebard
★★★★★
5 months ago
My Toyota Prius is a new car. Awesome work. Everyone there was helpful and showed that they cared. Worked with insurance perfectly!
Emmanuel Baptist Community
★★★★★
5 years ago
I am a proud owner of a very rare pickup truck. I own a Dodge Ram SRT-10, listed in the Guinness Book of World Records as "the fastest pickup in the world". Dodge only produced these trucks for 3 years, so they are very rare and very expensive with over 500 HP V10 and a Hurst six-speed manual transmission. Not many are left on the road and parts are all but impossible to find. After an accident, instead of taking it to a local bodyshop, I took it to Premier Collision which is about 45 miles away from my city. Why? because I knew that Premier Collision is committed to top quality repairs with awesome service. Not only was the process seamless and painless, but the communication throughout the repair process never left me wondering what is going on with my truck. When I got it back I was amazed as it looked like new again. Ronnie can certainly lay down the paint like glass. And they use Sikkens paint which is known as the best automotive paint on the market. They go beyond the stars, as 5 star rating is just not enough. I highly recommend Premier Collision. They are indeed the best collision center in Merced. If you take pride in your ride, and hold quality dear, you will be amazed with the certified collision techs and quality of Premier. -Premier Collision Center- The best of the best
Brian Briggs
★★★★★
6 months ago
I chose Premier Collision because of their good user reviews and the ability to book an appointment online. They worked directly with insurance and did a fantastic job. There was one small miscommunication but I respect that the owner stepped up and made everything right. I guess not everyone works on Tesla, so that was a bonus for me as well.
Leslie Johnston
★
☆☆☆☆
Edited 3 years ago
Our family and extended family has taken multiple vehicles to this shop, spending thousands of dollars here... hoping they would live up to the reviews. On one of our vehicles, they broke a piece of vehicle and it took months for them to replace the part. We had to call and email multiple times and were given excuse after excuse. Had vehicle longer than expected. Paint job and body work was nice. On another vehicle... Not happy with service or work completed. They left chips in the vehicle paint and when we took it back to be fixed, the employee who told us to come back didn't put us in their booking system, so we had to bring it back AGAIN... 4 times total to shop and back... on final visit, they created a new dent in our vehicle, denied fault, and the work on the chipped paint looks like they dabbed paint on it. No prep work whatsoever. And once again, they had our vehicle longer than quoted. If you want to constantly get the run-around from the employees, use this shop. Excuse after excuse. And the quotes are always WAY below the actual work they end up doing. Will not be going back here and will be taking it to small claims. The work on one of the vehicles was done well and I am a very fair person... who has worked in the auto body business before and understands the ins and outs of dealing w customers, insurance, and auto stuff... We were never rude and were very patient with our requests, and still several employees were rude to us, lied about service, and did not end up resolving our issues. We still have a dent they created and the poor paint job on the chipped paint $4300 later... Their final response was 'talk to your insurance company' - which means no accountability on their part. I can't figure out if we were mistreated because we are white women or because we are gay. Either way, I do not recommend this shop. Response to owner: Our insurance never denied any claim in the above mentioned issues. We opted to take our vehicle to another repair shop to fix your mistakes. The bumper you "fixed" is falling off and the other two issues mentioned above (dent and chipped paint) were the direct fault of your employees. Clearly your business does not take responsibility - seems to be a running theme in all the responses to your negative reviews. If you do business with this shop, just hope something doesn't go wrong because they won't follow up and fix their mistake, let alone take any responsibility for it.
Luis Avila
★★★★★
6 years ago
Really great auto body shop with a friendly staff. I trusted this shop with my car that had very fragile and expensive parts that needed to be removed prior to the repair and they were able to complete the repair without damaging anything. They offered a fair price for the job and were kinda enough to detail the car prior to pickup. They estimated the repair to take 3-4 days and met the deadline. Would definitely recommend this shop.
Mia Najar
★★★★★
6 months ago
This was my second time using Premier collision not only were they able to have my car done in a week, but I love how they kept me informed along the way. The staff is always super friendly and the work on my car has always been to perfection, and in a timely manner!
Kelly Pirtle
★★★★★
3 months ago
They were clean and quick in painting a small boo boo on my baby Porsche Cayenne's bumper. Very pleased. They came highly recommended by Nick Smith at Ron Smith Buick and they didn't disappoint
Ann De Anda
★★★★★
5 months ago
The staff is personable, polite and updates you about services and progress of your vehicle. The shop owner is involved 100%, he even picked up our vehicle and walked us through the process of what needed to be done. They guarantee their work and live up to it.
Nkauj Thoj
★★★★★
a year ago
They did an awesome job repairing my car. Took it in for damage to my driver’s side door. Would recommend this place to anyone that needs repairs. They owe up to their promise to get their job done. Thanks!
Bob Knittel
★★★★★
4 months ago
Premier is Just that, Truly a Premium Body Collision Repair facility. Ronnie is a true professional at his craft, personal able and hands on. The entire staff treated me with respect and handle all my needs to the fullest 💯 I would recommend the facility first! Forget all the rest, go there first you will not be disappointed. See Ronnie and let him know Bob sent you!! 😊
Preston Martinez
★★★★★
3 months ago
Premier Collision got my van in to repair my bumper and got it done quick. I went to go pick it up and they put holes in the bumper when I asked them not to. But I spoke with the owner and they kept my van a few extra days repaired the holes and cleaned up my headlights for no extra charge.
Gabrielle O'Reilly
★★★★★
a year ago
Crashed my 2012 Volkswagen Beetle and took it to Premier Collision Center off a friend’s recommendation and am so so happy with the entire experience I had there. They gave me constant updates and a fair estimate, worked easy with my insurance company, and finished it before the day they originally told me so I got to pick it up earlier! They even washed, detailed, and waxed my car after to make her nice and shiny :) highly recommend you take your car to them, it really looks like nothing happened at all. I’m so grateful.
Donna Ponce
★★★★★
2 months ago
My Jeep was in a collision in November and I couldn’t be happier with Ronnie and Jair. They were both so professional and courteous. Even the secretary, Tiana was a delight to talk to. I recommend them highly for your auto needs.
David Slate
★★★★★
2 months ago
Through personal recommendations and other Google reviews, I selected this shop for the repairs to my truck. The staff was very courteous and professional. They did an outstanding job and even got it done two days earlier than expected.
Victor Roy
★★★★★
a year ago
The Premier Collision crew did an excellent job repairing the damage on our cars. Not a single problem since. Great customer service as well, really friendly and communicative on the Subaru’s lengthy repair. Much appreciated and will continue to go to them if more problems arise!
Alvin Osborn
★★★★★
6 months ago
I've had two repair projects completed at Premier Collision and I'm pleased with the results. I took my vintage classic car in for damaged paint repair. Ronnie explained fully the process involved before starting. The results were excellent. Color match was perfect and even though the work involved a little more labor than anticipated, Ronnie respected the original cost estimate. Premier cut no corners and did a professional, show quality, job the right way. No surprises, regular communication and progress reports. Excellent customer service.
Ranjeet Kaur
★★★★★
4 months ago
Heartfelt thanks to the best auto service I’ve ever received! I met with a car accident almost eight months ago from now and my vehicle was in there storage since from the week of the incident. For some reasons the maintenance was delaying .I was informed by the insurance company that it will take more time as they are waiting on the property damage invoice from the city. I decided to pick up my vehicle . The owner of the store is 100% involved in everything . I was so touched when Ronnie told me that he will only charge me for 15 days instead of 8 months seeing my situation. I heartily appreciate Ronnie‘a kindness and generosity. He is good hearted person . He also helped me in dropping off my vehicle to my place. I recommend everyone to go there . Their staff is very friendly, workers are professional, and courteous. I am so happy with all my experience I have with them.
NATHAN KEEGAN
★★★★★
2 months ago
Their crew is amazing they worked on our Company Vehicle that had Front & Rear-end damage. We received the vehicle looking better than its ever looked, they also detailed the interior which we really didn't expect but really appreciated. Highly recommend for anyone looking for good reliable service.
Jennica Martinez
★★★★★
a month ago
I recently took my car to premiere collisions for some repairs, and I was blown away by the service! From the moment I walked in, the staff were friendly and communicative. They took the time to explain the issues with my car and walked me through the repair process step by step – I was back on the road in no time! Overall, I'd highly recommend premier collision for their excellent service and attention to detail.
B
★★★★★
3 weeks ago
Premier Collision comes highly recommended. Their collision repair work is outstanding, with exceptional attention to detail. In addition to high-quality repairs, they perform all necessary calibrations, scans, and testing to ensure they return a safe vehicle to you that is operating properly. Their commitment to customer care truly sets them apart.
