Pro Tech Auto Repair Inc

Angela Rodriguez

★☆☆☆☆

6 years ago

My husband and I decided to bring our Porsche Cayenne S in to be diagnosed and repaired. Mark, the owner, informed us he would need one week to diagnose and repair. After week one I received no phone call. I called him and was told he needed more time. So week two comes to an end with no phone call. My husband decided to go to the shop to see what progress has been made. Our Porsche was still sitting in front of his shop in the same position we left it in. No work had been done on it to even diagnose at this point. Mark informs my husband he had not had time to look at it because his guys have been sick and he has been working alone. We believed his excuse and kept our car there. Finally week three comes to an end. I call Mark again. He tells me he is unable to diagnose or repair because the computer system is not responding. We need to purchase a new computer system and we need to take it to a Porsche dealer to do the work. He tells me something that could have been told to me on day one! Isn’t plugging the car into the computer system the very first thing you do to see if there are any codes!!?? The next day I went to the shop to pick up my Porsche. Upon arrival I realize my car was never even touched. It was in the same position inside and out as we left it three weeks prior. When I walked into the shop Kevin handed me my keys and said here you go. Not one more word said. I called a tow truck to tow my car to our nearest Porsche dealer. The tow truck driver informed us we are the second car he had to tow to another location this week due to Pro Tech Auto stating they can’t repair the car. Funny thing is the other car was a Chevy Silverado. The tow truck driver also informed us that this procedure happens frequently with Pro Tech Auto. Their tow company picks up numerous cars weekly with the same issue. We are completely unsatisfied with the customer service we received. No phone calls and no communication on Pro Tech Autos behalf. Three weeks is far too long to wait for a diagnosis on a car. If you need immediate assistance in the repair of your car by someone who is reliable, communicative and HONEST then Pro Tech Auto in Lake Elsinore is definitely not the best choice.

Nikki Martin

★☆☆☆☆

3 years ago

Rebuilt my engine and my car hasn't worked the same since. Spent 7000$ with a warranty and nothing has been warranted. I would never recommend this company. Mark made promises and didn't keep them. Stay away from this company. I never write reviews but I don't want anyone going through what I have.

Ben Kleven

★★★★★

3 years ago

10/10 recommend! Visited the other weekend for a routine oil change - They did a great job and filled it with synthetic for a good price. Also got my tires filled and my sun visor fixed (was missing screws/misplaced) for free. Again 10/10 👍

Burt Moguel

★★★★★

5 years ago

Our car died the night before, in the morning we called and spoke to Viet. He was able to give us a reasonable price quote, we had the car towed there and they took it right in. They diagnosed the problem quickly and kept us informed at every step. They even found another issue that we weren't aware of that our previous "mechanic" missed. All in all, the customer service was great, prices were reasonable, and the turnaround was quick. Will definitely be taking our cars back for service.

John Brasington

★★★★★

2 years ago

PT replaced the thermostat in my 2019 Audi A7. Diagnosed problem immediately, started on car right away, installed an official Audi part, and had it done within 2 days. I was very happy with their work, price, and friendliness. Recommended service 100%.

Marilynn Garant

★★★★★

6 years ago

I have used Pro Tech Total Auto Repair twice now and I am very pleased with the experience. Mark is so awesome! He got me in right away to fix my Honda CRV that needed a starter the very same day I called him. He's also very honest and reasonably priced. I am extremely happy with his work! Thank you for such a great experience. I will definetely be using them for all of my car repairs!

Kareem “XImmotalZ” Jamal

★★★★★

3 years ago

Brought my car here to get diagnosed due to a clunking noise and issue with the car pulling hard to the left while coasting. Left the car with Mark in the morning and went to grab breakfast then came back an hour later to find the car already diagnosed and even repaired. Turned out a bunch of my right suspension was loose so Mark tightened down the entire suspension and left the car feeling like a brand new car again. Didn’t even charge me anything extra for the repairs only charged for the diagnostic. Had me in and out in and hour with more than enough time to get to work for the day. Overall great experience and great job from Mark really appreciate it.

Kian Bagheri

★★★★★

2 years ago

Really happy to with the service provided here. The mechanics are trustworthy and professional. They were able to fix my brake booster and diagnose some balance issues of my car at a super reasonable price. Compared to the surrounding area Temecula and Murrieta these guys provide quality service at an affordable price.

Alanna Rea

★★★★★

5 years ago

I needed some major repairs done on my 2009 Dodge Charger, I originally took my car to a well reviewed car shop nearby and was given a quote, after speaking with the 2 owners they changed the quote to an extremely high price. I decided to shop it around since a lot of work needed to be done and I did not feel comfortable with the way these guys changed the pricing at the last minute. I called Mark at Pro Tech and he was very nice and well educated about what needed to be done to fix the problem and gave me a waaaaaaay better quote. He definitely exceeded my expectations and fixed my car in a timely manner. I have since needed a few other things fixed and he has always been great about giving me a fair quote and getting the job done quickly. Anytime I have had a sensor go off or needed a tire checked out he always tells me to bring my car in so he can check it out. They also do oil changes here at a great price, there is a nice little lobby to sit and wait in (even though the wait is never long). I highly recommend Mark and his team, you won't be disappointed. He is honest, friendly, has great customer service, extensive knowledge and awesome pricing.

Ruth Cressy

★★★★★

a year ago

Mark and his team are excellent. They were able to diagnose my problem and fix it. Protect is now my place to go every 4,000 miles for a grease and oil change and Mark will inspect my car each time to keep ahead of problems

Mark Neinast

★★★★★

2 years ago

Mark and his son Mike both worked on my truck. They explained everything to me clearly while showing me parts that needed to be replaced. They worked with me patiently while I made decisions on my repairs. They gave me suggestions and let me make up my mind on the work needed. The job required a lot of time because of the delivery of parts. They ordered the best parts available for my needs and made sure my warranty would still be honored by Pro tech. I'm very satisfied with their performance and patience with my decisions and I highly recommend these guys to anybody. As a matter of fact I wouldn't even think of going anywhere else for the services they provide. Thanks for everything, Mark Neinast.

Mrs G

★★★★★

a year ago

I would recommend Pro Tech Auto for anyone looking for high-quality service and professionalism, especially for routine maintenance and more complex repairs. The level of customer service, efficiency, and transparency is impressive. Thank You Mark! I will continue to bring all my cars to you as needed. Trust in a good mechanic is where it is!

Carole Feeney

★★★★★

7 months ago

They provide very good service, an auto repair. My old 2010 silverado keeps having different parts break. This time was a water pump.

Lenard Yakou

★★★★★

6 years ago

Brought my 2006 Mercedes C55 AMG in. It had all sorts of crucial pulleys messed up due to a serpentine belt seizing up and sending burnt rubber into all of them, not to mention the idler pulley bolt snapping, leaving several inches of broken bolt stuck inside my engine. I was convinced the car was dead. Mark, however, gave me a quote and, in a timely manner, was able to somehow get the bolt out, replace my pulleys, and get the car running even better than it was before. As he was taking the engine apart, he let me know that something had gone wrong with my intake manifold and showed me, which he then fixed as well. The price in the end didn’t change from the quote. Both Mark and Kevin are great guys and they know what they’re doing. I’d highly recommend bringing your cars here for diagnosis, maintenance, and repairs.

Jay Buring

★★★★★

7 months ago

Very friendly service. Worked quickly and gave a great deal on pricing. They went over and beyond to work within my schedule, budget, and I feel like I got more bang for my buck with the value. Thank you and I will be returning for more service.

Aniko Toronyi

★★★★★

a month ago

Absolutely reliable, helpful trustable owner. Mark is a great guy, he works with you with any car issues.

Chris

★★★★★

a month ago

Recently had some leaks on my 2004 tahoe fixed. I have had other work done in the past by Mike and his team. They are friendly, proffesional and efficient. I have not had issues with work they have done. My truck is still on the road and performing awesomely thanks to these guys.