Pueblo Tires & Service - Boca Chica Blvd

Paul M

★★★★☆

2 months ago

Thing were great for the service and had the price was good too. The only reason why I gave a4 instead of a 5 was I wanted my spark plugs changed they estimated about a$150 more than other shops

Wackiekat Sunshine

★★☆☆☆

a year ago

I called to see if they had an opening for a tire with a nail. There was 1 car ahead of me at time of call. When I arrived, 10:30, there were 2 cars ahead of me. I also wanted them to look at my AC switch. No problem, they said. The place was beautiful and the staff seemed courteous and nice. After 2 + hours, I asked how much longer it would be. They told me they were working on it and that they were quite busy. There were two cars in the bays and how did cars jump ahead of me? After 3 hours, I was getting agitated. I was then told that the part had to be delivered from McAllen and that would take 45 minutes and at least another hour to install. They had just put my tire back on my vehicle. I was quoted $343 and change. I opted out of waiting and just paid $197 + change fir the tire. I spoke with the Assistant manager regarding the issue. He apologized and said he would speak with the manager and make me a good deal. He said he would propose them coming and getting my vehicle and reduce the cost of the parts to make it right with me. I just got off the phone with yet another Assistant Manager who didn't want to talk with me on the phone, but wanted me to come in and talk with him. I stated the reason for them coming to pick up my vehicle, was to prevent any further inconvenience to me and I was not willing to come in for a discussion when I could have it over the phone and decide if I wanted to do further business with them. He quoted me a price for the part that was higher than what I was quoted yesterday. When I told him that, he stated that didn't mean that would be what he actually charged me. I asked him what he would charge me? He would not discuss further unless I agreed to come in and speak with him in person. Such a shame. This place is conveniently located, clean and a very interesting decor. BUT, waiting 3 hours for 1 tire to be changed? No. Getting multiple quotes for same product? No. Ability to work with customers and honor their quotes and word? No. Ability to effectively manage the workforce? No. They should have looked at the AC parts first and they would have been there after 3 hours to change a tire. Not doing or referring anyone to this place for any type of business.

Juan Garcia

★★★★★

5 months ago

It was great drove in explained the issue that I was noticing right away they took it in found the problem something that pueblo tires in La Feria could not figure out to them my vehicle was running great. BIG BIG Thank you to Pueblo Tire down Boca Chica!!!

Rolando Buentello

★★★★★

7 months ago

Very easy to work with. Looked up online my make and model for tire size. Got estimate asp, set appointment and guys were on point. Friendly staff, 4 new tires, mounted and balance with a one hour. Great price as well. Thank you, Santo and Jorge

sergio mireles

★☆☆☆☆

a year ago

Horrible service got a quote over the phone for 115$ with the information requested I left my work to get there when I got there they changed my quote for 170$ I requested managers phone to speak with they denied it and gave me the card of the assistant manager who was even able to help me at all telling me it wasn't his fault when they had quote me wrong just for me to loose work Came to grease monkey next door got everything done for 105$

Ruth Kalway

★★★★★

7 months ago

I came to Pueblo Tires for an oil change. When I was paying they mentioned I would have to have brake service done in the near future. I asked if they had time today and how long would it take. It would take several hours. They said they would get me a uber so I could go home for that time frame. I had a uber which I had never used before. They were so nice. I dealt with Arnold and Andrew at Pueblo. They were so kind and accomodating. I couldn't have asked for nicer guys to help me. They are an asset to Pueblo Tires.

Alan Mireles

★☆☆☆☆

a year ago

I had an extremely disappointing experience at Pueblo Tires & Service, specifically with their assistant manager Jorge Ortega. I called ahead and spoke directly with Jorge, who quoted me a specific price and confirmed multiple times that it would be exact. Trusting his word, I drove a long distance to their shop, only to be blindsided when I arrived. Once I got there, Jorge suddenly changed the price, adding $60 more than what was originally quoted, without notifying me beforehand. No explanation, no courtesy call — just a higher bill after wasting my time and gas. It felt shady, almost like a classic bait-and-switch tactic. On top of that, Jorge was completely dismissive and unprofessional, offering no apology or solution. Here’s the kicker: after leaving frustrated, I walked right next door to Grease Monkey, and guess what? They quoted me a much better price, and more importantly, they honored the exact price when I arrived — no hidden fees, no surprises, and far better customer service. Pueblo Tires needs to understand that customers’ time and trust matter. I won’t be returning, and I’ll be making sure others know to be careful when dealing with this location, especially Jorge Ortega. There are honest businesses right next door who will treat you right — don’t waste your time here.

Deborah Ann

★★★★★

7 months ago

Service was fast . Car was ready ahead of scheduled time. Sergio and others were very friendly and helpful when deciding which tires to purchase. Taking my other car for tires too.

Charles Daws

★★★★★

9 months ago

The best experience I've had buying cars the guy behind the counter was amazing. Very helpful everybody in the shop was super fast getting me out checking everything on my truck thoroughly. Highly recommended

Benjamin Allen

★★★☆☆

8 months ago

Maybe it isn't a big deal, but this is second time Pueblo techs left off stem caps. How does a professional tire service center not care enough to make certain caps are resecured to keep dirt and mud out of stems??? Now it makes me wonder what else did they miss. DO NOT leave the service center without quality checking all aspects of their work. Pitiful.......

Rafael Gomez

★★★★★

8 months ago

I always like the service I get from Pueblo Tires especially getting help from front desk by Mr.Ortega I always receive courteous and great help from him and the team he definitely has people skills.

juan sanchez

★★★★★

3 years ago

Super excellent customer service, affordable price’s & great selection. Definitely recommend them to everyone 10*

Bud Campana

★★★★★

7 months ago

We have been customers for years because of the excellent service and professional demeanor of the staff.

Brandy McKnight

★★★★★

Edited 8 months ago

AMAZING SERVICE!!! Jorge was very kind and attentive. Everything was explained to me in detail. I will always bring my car to Pueblo Tires!!!

P Vizzal

★★★★★

2 years ago

I had a wheel alignment done on a 2014 Jeep Grand Cherokee. I was given a great price for the service. I was happy with the outcome of my wheel alignment. The wait time was not bad. I would definitely recommend this place for fair prices and good service.

Robert Zepeda

★★★★★

Edited 10 months ago

Service Manager and staff are very professional and knowledgeable about the maintenance of a vehicle. I own both domestic and foreign make vehicles and each is serviced as required. Very pleased with the service and quality. I recommend the business.

Robert Vidal

★★★★★

2 years ago

I went yesterday on 12/07/23 and I wish I had gotten the names of all the people that helped me out. They had phenomenal customer service from beginning to end. Major kudos for taking accountability for a minor misunderstanding. I went in for an oil change and an alignment but when they told me that my car was done it seemed they it was too quick. I asked how much was the total and that’s when I knew only the alignment was done. The gentleman helping me excused himself and said he was going to speak to the person who did my work order. He came back and said “I apologize, it was out error and we’ll bring your car back in and finish the job. That was perfectly said!! He did not blame anyone he just said that it was “our” mistake. That’s taking ownership and we are all human. These things happen. Working in customer service myself, taking ownership and making it right for the customer is always better than pointing fingers. The work done on my car was perfect and the fact that they text you the progress and send you a PDF with pictures of what was worked on and what was checked and reviewed is a quality touch. Highly recommended.