Quality Auto Repair

Beverly Johnson

★★★★★

3 years ago

This is by far the best place I know of in Gastonia to get repairs done! My starter went out on my 2018 Ford Escape, I had it towed there by Tommy's Towing on Tuesday (11/1) and picked it up on Thursday (11/3) even after having to get the part from the dealership and the price wasn't as bad as I thought it would be. Thank you Tisha and Bob for taking care of my ride! :) Bless you both and your children! Beverly

Quierston Holloway

★☆☆☆☆

4 years ago

I would definitely not recommend. The woman quoted $64 dollars for the repair. When we got there to pick up the car they tried to charge almost $700 to get my car back. Also had other quotes attached for different repairs that were not discussed. Then proceeded to say they wouldn't suggest driving the car because it still needed repairs. They lied about the cost of repairs and upcharge $600 from the original price quoted. Needless to say they still have the car because they want to charge almost $700 to fix a spark plug.

Krista Bennett

★★★★★

a year ago

Very nice and friendly and Christian. I have had this problem with my car for a while, everywhere I brought it no one could fix it I brought it down and they ordered the part and fixed it i am very thankful

James Dalpiaz

★★★★★

Edited 6 years ago

Our family has been using Quality Auto Repair since they opened. We will never go anyplace else. Bob, the owner can fix about anything I have seen and he does the work in a timely manner. They treat everybody the same and never overcharge on our bills. I would be perfectly OK to let my children or wife take their cars to him and never worry that what he is saying is actually what they need to fix. I would give this business 10 stars if I could. Try them, you won't be sorry.

Jrd Bgh

★☆☆☆☆

a year ago

Not my kind of place to get maintenance done. Strange people who don’t actually like taking care of your cars. Which is ok but find another business. I surely will. Responding with a “.” after a question doesn’t seem like you actually care. I’ve had keys run over, and stuff taken out of my armrest. Why either I’m not sure. Shady. Go to the places next door to here. I wouldn’t have posted it if it didn’t happen. Someone went through my armrest and left my things on the passenger seat. As if they had a reason to go through what was in there? & yes, your service is lousy.

Ethan Hawkins

★★★★★

6 years ago

Great service, Great People, Affordable Quality Care! This is the greatest auto repair shop in North Carolina. Since moving to the area a few years ago, I found Bob and Teesha's family business to be the greatest there is. They are honest, friendly, and will take great care of your vehicle! Only one of our previous vehicle's had a gasket replacement that didn't seat 100% but Bob and his team took care of it without any questions. They re-installed the gasket with a better seat/seal and got the car back to us in less than an hour. This is customer service! We don't look for perfection, but that a business takes care of their customers and provides a great customer experience. #lifetime customer

John M

★★★★★

3 years ago

I just want to give a big thank you for helping out my son a few days back. He's not a mechanic and Autistic so when I can't help him with a mechanical issue, I have to rely on others to do so. The staff was very professional on the phone with us both and they got his car diagnosed and fixed in an expedient manner. The fact that the business is veteran owned is a huge plus for me. Thank you so much!-John

Susan Welch

★★★★★

a year ago

I just want to say I have found a great place to have my cars serviced from now on. They are efficient, timely, and reasonably priced.

Garry

★★★★★

Edited 3 years ago

Quite good and fast to respond on calls, they're busy most of the time but will attend to your needs right away if the schedule permits. Tisha will give you the fair price right away if you knew what needs to be done on your car. I work just 2 blocks away from their shop so it's easy for me to just drop off my car and they'll just call me back when it's done (on the same day). I already have recruited 2 of my coworkers to deal business with them. So far so good!

Suzanne Van Dyke

★★★★★

a year ago

We have been going to this auto shop for many years. They are honest and do a great job. I recommend them to all of my friends when they have car troubles.

Janice Hampton

★★★★★

6 months ago

Very honest and great people, will always take my car there !!

Michael Ledford

★★★★★

9 months ago

Quick turn around time, fair pricing. These folks do a great job. I trust them to tell me exactly what I need and they get it done right. Very appreciative.

Stacy G

★☆☆☆☆

4 months ago

There’s nothing quality here. I bought a car that had very recent service from here. Have the receipts. Went over all the work, and wow is all I can say.

Mary & Roger S

★★★★★

8 months ago

Honest and Trustworthy. Very fair prices. Only repairs what needs to be repaired, does not try to up sell you. Fast and friendly turn around.Would recommend this business to anyone

Amy H

★★★★★

9 months ago

Very honest and upfront mechanics! Teisha at the counter is nice and knowledgeable, and they always figure out what’s up with my car. I had an issue come up after a repair (part problem not installation problem), and they were quick to get me back in and fixed up. I will keep coming here for my car needs

Jordan Smith

★★★★★

3 years ago

Had my fuel injectors on my 2017 Honda Civic replaced here and was very pleased with my experience. Team used original equipment parts on my vehicle which I appreciate! They were prompt in getting parts ordered, relaying updates on the progress, and getting my daily driver back to me in less than a week for this extensive repair, and most of all straightforward and honest in their work. Hard to find this excellent quality of service. I will be back! Thank you all!

Charles McGee

★★★★★

11 months ago

My go to repair shop in Gastonia. Great family and veteran owned shop. Super friendly and fast service. Went there for inspection today, got me in and out in 15min. Support local, support our veterans.🫡