About Business
Quality Express Car Care Center is a highly-reputable Car Repair service provider based in Grand Rapids, MI. Quality Express Car Care Center covers all facets of the Car Repair industry, with a focus on Auto repair shop, Muffler shop. With over 155 reviews and an average rating of 4.0/5, Quality Express Car Care Center is a trusted name in the industry. Their presence in Grand Rapids, MI ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Pamela Mcclenton
★★★★
☆
2 months ago
The service with Lucas is impeccable. My car was competed within the day and running smoothly . He’s straight to the point, friendly and creates a relationship with the customer. saw me waiting after picking up my car and brushed the snow off for me !! The owner is pretty rude but thankfully the service outshines that
Tyler B
★★★★★
4 months ago
Had a few warranty jobs done by these guys. They do good work quickly. Got the car back same day each time. Even with waiting on the warranty company to determine the coverage.
LaShaun Clay
★★★★
☆
3 months ago
Very fast service. Everything was explained and financing is an easy process. My 3rd time using th m and each time has been a great experience
Enjohnae Offray
★★
☆☆☆
5 months ago
This plays is a huge scam! Back in the summer my car only blew heat they said they would fix it and I paid $350. Unfortunately that only blew cold air from the driver side and not even in the back and they told me another $200 to fix it. Now it’s winter and my car won’t blow heat. They want $100 to half way fix the problem and essentially told me it would cost more in the future as well …I would avoid this place my dad is also having the same issue went to then once to fix a problem and now it’s something else …
Alisha D
★★★★★
8 months ago
Seriously, I’d give 10 stars if I could. Quoted me reasonably, they were upfront and honest, super fast, and when I picked up my car I paid what I was quoted. I will be going back and recommending them. Super friendly, helpful and knowledgeable. I wish I had gone here instead of Pep Boys.
Tasha Wahid
★★★★
☆
a year ago
Have been back twice within 2 weeks for my truck problems. 1st problem I came in with,… man at the desk listened to me carefully, gave me positive pricing as well as kept it real about prices varying. They checked my truck both times I’ve been back & literally got me in& out!!! Told me exactly what was wrong. Fair pricing, fast work, he will walk you thru the price. Won’t lie just to get your money!! Man at the desk is great, they all are about business, friendly… I recommend this car shop!!!! My truck is up & running good. God is good & these men are great
Robert Jones
★★★★★
8 months ago
Stopped in for an oil change. Very reasonable price..much less than fast change places...in and out in about 40 minutes..Service writer Lucas knows his stuff! Very nice man to work with.
Audrey DeKoninck
★★★★★
8 months ago
Had a great experience getting my oil changed here. The employees were incredibly kind, it didn't take very long, and the price was much better than a lot of places nearby. Highly recommend.
gregory reynolds
★★★★★
Edited a month ago
Just an oil change but a really good price and got me in right away!
Heather Norton-calkins
★
☆☆☆☆
5 months ago
They say they offer free inspections but thats false advertisement and a lie, they said they only do it for breaks but thats not wat there sign or the internet says so wont ever be usin them, they r just money hungry
Cardell Passmore
★
☆☆☆☆
9 months ago
They are a terrible shop!! Never fixed the problem they will try to fast talk you!! The guy Ron is a terrible mechanic!! I wouldn't let them change my tire!!!! Go anywhere but there!! God 🙌 🙌 🙌 peace and ❤️
Terry Baker
★
☆☆☆☆
8 months ago
Terrible Customer Service.. I Have A GPS On My Car And It’s Shows They Drove My Car To Bruce Michigan? I Asked Why Was It There And They Denied It .. Make Up Their Own Pricing Based On Customer .. My Car Is Having Suspension Issues Now And They Only Was Suppose To Fix Fuel Pump. STAY Away !
Bryan Cody
★★★★★
2 years ago
Brian and his team do exceptional work at a great price, they were able to get my car in and fixed the same day when other places needed a week to get it fixed. I would highly recommend having your repairs done here as I will certainly be using them in the future. Thanks for doing such a great job.
Heather
★★★★★
Edited 3 years ago
I have been bringing my cars here for about 10 years. They are always so friendly and professional and know me when I walk in (probably pull up my license plate but still its cool!). I definitely trust them to give me good prices. They are very knowledgeable and when help me understand what is going on. I would definitely recommend! Just came back for bearings and a strut. Great price, very reasonable and great communication! Will never trust my car with anyone else!
Tammie Baker
★
☆☆☆☆
8 months ago
CHARGED ME 150 FOR A DIAGNOSIS, WHICH IS FREE.. I PAID $200 2 WEEKS PRIOR TO GET MY AC FIXED BUT IT WENT OUT DAYS LATER.. They fix 1 thing and create a new issue for you to come back- .. They take advantage of women.
Carl Ross
★
☆☆☆☆
a year ago
I had them put in a rebuilt engine, I think they found it in the junk yard, they said it was the best sounding engine they ever used . I told them it sounded worse, they replaced some sensors not the air filter bent the exhaust when putting the engine in, still having problems. Ended up paying ,$8,000 and was quoted a rebuilt engine for$4,000. .Don’t go there for major work . still having problems one thing after another .
Caedus (Finn)
★★★★★
3 years ago
My wife and I went here on my only day off. I work a lot of 12 hour shifts,and boy was I not looking forward to sitting around a mechanic shop for 2-4 hours. Little did I know the fast and attentive service from Lucas and his team of stellar mechanics would quickly fix our poor Gertrude. Lucas also recommended a local cafe called The Stray, which was about a 2 minute walk away. Cheap but quality coffee and even better beer, within 2 hours the time flew by! Lucas also said we could fix our window issue cheaper than they could! My wife and I were not expecting such honesty. As a result of their amazing work, I would happily pay extra for the windows, so that I know it is done right. Thanks guys for your amazing service!!!!!
T N
★★★★★
3 years ago
Quality cares about your pocket and your time. Their hrs rates are not bad, better than most. Lukas up front and Ron are wonderful people, and from my experience my vehicle and my friends vehicle were done same day. I highly recommend giving them a chance.
Lori Durbin
★★★★★
a year ago
I highly recommend quality express. They have got me in and out on the same day on both times I've been there. They are honest with what they diagnosis and will show you the issue. They don't pressure you to get repairs if you don't want them done. Awesome team there!
HEY! HAILS
★★★★
☆
Edited 2 years ago
Lucas was thorough and listened to all my issues I thought I was having with my car without rushing me. He was patient and kind. He gave his best recommendation to accommodate what needed to be done with my car. Great service all around!
