Quick Lane at Gaudin Ford

Mark wagenhoffer

★★★★☆

3 years ago

Well, with billing they over charged me. The first month was supposed to be only $9.99.

Janice Imasa

★★★★★

5 years ago

Happy with my experience with service at gaudin ford. T was extremely helpful.

Neal Anderson

★★★★★

5 years ago

Fantastic service, and Austin in the service department has been phenomenal to work with. I've taken both my truck and my girlfriend's Fusion over there and they've done a great job.

T S

★★★★★

3 years ago

Best place in town to get your car serviced. Great staff, perfect timing and the best pricing in town for factory trained technicians. Keep up the good work Gaudin!!

Gary Someone

★★☆☆☆

5 years ago

Nothing quick about Quicklane. It can take hours. Service is good and professional although they didn't reset the TPS after rotating the tires so now I have a warning light on all the time.

Matt Brock

★☆☆☆☆

5 years ago

This is going to be long, so apologies in advance. I'm keeping emotion out of it as much as possible and laying down facta Last Tuesday - Gaudin picked up my Mustang for service from my house. Informed me they're busy so might be a few days. Tuesday evening, Wednesday and Thursday morning - I get a call advising me that my "appraisal" is ready. I assume it's sales so ignore. By Thursday I find it really odd I haven't heard from them, so I returned the call and yes, this sales person tells me my appraisal for trade in is ready. I tell him I never asked for an appraisal and it's alarming I haven't heard one peep about my car. Thursday afternoon - Someone calls me to inform me my repair is complete, they submitted it for funding and should be ready by Friday. Excuse me? What's your name? What was the problem? And why do I owe $250? This was the first I heard from them. Friday - no call Saturday - no call Monday - no call. Tuesday - I call in and get trapped repeatedly in their IVR phone system. I finally get someone who tells me they're awaiting funding. I question why I'm having to chase this down. She passes me to Ryan, who called previous Thursday, who tells me he will call and follow-up with them and gives me their number and claim number. Wednesday - no call Thursday - get told awaiting funding. Again I question why I have to chase this down. I decide to drive down there and speak to Mike, the manager. I tell him the story as well as let him know they did a repair without my authorization. Fri - get a text from Mike advising he's having someone contact them. I decide to call the warranty company. I speak to someone in claims who tells me THEY DON'T HAVE AN Invoice. I asked if Gaudin ever called... He said no one has per notes, transfers me to Account Payable who confirms the same and confirms again, no one has called. I text Mike back that I'm coming down. That NO ONE has done what they said they will and my car has been sitting, complete, for a week now and invoice never received. I speak with him, admittedly he just caught me the previous night so I'm not mad at him personally, but the situation is infuriating. RYAN decided to join in and say that I said to call the warranty company for authorization, sometimes "it takes time". I tell Ryan he needs to exit the conversation, he didn't do ANYTHING he claimed he would and him and I are done, I'm dealing with Mike. I tell Mike they already got pre-authorization, let me pay the deductible and we're done. He's not authorized for that, I have to speak to the Director of Service. After 20 mins of more IVR time, I go down there personally. I speak with Lisa who really was indifferent in my opinion. She tells me that they DON'T know they're gonna get paid and they won't release the car until they do and sometimes the companies mail it, so it might even be weeks. I tell her that none of her employees have followed up, it's been me the entire time, and then she calls the extended warranty company with me there and advises they were closed for the day. I took this as challenging the fact that I called and show my phone log. Again, I don't know her, but it came off as really indifferent. Mike at least listened and displayed genuine empathy. I had a Bronco on pre-order, I cancelled that and got my money back this morning. Wife wanted to upgrade to an Explorer, we'll go to Ford Country or Friendly Ford for that. They lost $75k+ because of this, which I doubt they care about, and at this point I just want my vehicle back. I'm checking now to see what legal options I have. I will NEVER return to this dealership except to pick up my car and I will be posting this everywhere to alert others. OH, I should add, few months ago my other 2017 Mustang convertible stopped working. I took it to them to diagnose and the motor was crazy in price and labor, so I found a genuine OEM Ford motor for hundreds less on ebay. The seller? Gaudin Ford...

Calvin Dumas

★☆☆☆☆

Edited 3 years ago

I call this place every morning for about a week in regards of my tire care package and maintenance package. Each time no one could give me any answers because all the service associates were busy and someone would contact me. I was never contacted and they way I was treated over the phone makes me think twice from buying another vehicle from gaudin

Shane Dresser

★☆☆☆☆

4 years ago

I tried to get recall work done on a vehicle and it's just a simple 2 hour job. I asked if they had the parts in stock to perform the work and they said yes. So I asked for the next appointment time and approximate completion time as I work during their business hours. They advised me they would hold the car for 4 days. 4 days is completely unacceptable for a 2 hour job. They tried to state that they are busy and backed up and parts are on backorder. I'm sorry, but you just stated you have the parts, so don't give me that excuse. And backed up? I'm sorry, but if you are backed up, push back the timeline so that the vehicle can go in on the day that it is actually worked on. That's how proper scheduling is done. If they told me they could work on it Thursday and be done the same day, I would love that versus saying we'll take it on Monday and keep it until Thursday. Also, about a year ago, I took another vehicle in for a recall as well. Quoted time was 15 minutes as it was a computer software update for the engine. It wasn't completed until 10 hours later and I stayed there along for updates on it. You know what I was told, their mechanics are backed up because they can't get parts for the vehicles. Well if they can't get parts, then they can plug the computer into my car, perform the update, and get another car out of their garage. Queue management is something they seriously need to learn. As a mechanic, this is insulting. Someone needs to find a way to change the status quo in the scheduling and service departments.

Robert Mumford

★☆☆☆☆

a year ago

They call it a quick lane oil change only 2 hours got here at 7 am its 9am and said need another 20 They wonder why I have been going to regular oil change places last time took 2 hours as well I said last time never again but here I am nothing changed

Chad Wilder

★☆☆☆☆

3 years ago

I called Gaudin Ford to confirm how late the quick lube was open. The woman on phone said the quick lube is open until 6. I arrived at 5:30 and service appeared to be closed. A service guy walked by and I requested to have the oil changed. He informed me that they are closed. I told him that I called and was told the service was open until 6. The hours are even posted on the door. He proceeded to tell me that this is a common problem and they actually don't take oil changes after 4. Maybe closing times should be adjusted and communicated to all employees so customers don't have to waste their time!

Chris King

★☆☆☆☆

a year ago

Make sure you check the services they say they completed. Paperwork says they rotated my tires and adjusted them to the correct psi, which was a lie. Now I’m concerned if they even actually changed my oil or just said that they did.

Stephen “Stephen C” SCC

★☆☆☆☆

4 years ago

Gaudin is not prepared to Earn the Name QUICK LANE drive into ¨quick Lane¨ counter make an appointmet for following friday, 1 week later. Service tech told me takes 30-60min to change the Oil. I come in for appt @ 330pm and THREE HOURS later truck is finally done, Close at 6pm thats when i rolled out after bringing truck in @ 330pm. ANY QUick Lube outlet will do drive up and no appt and be done in < 1 HOUR.

B Law

★★★★★

10 months ago

Great service from Carlos Bohorquez. and his technician D. Chapman in the quick lane! We were traveling and in a bind (turned out we needed brakes, rotors, & wheel bearings on one side). They went out of their way to help us, keep us informed, and get us back on the road. We had a question a few months later, and they got to us right away, did a free recheck, and thoroughly answered all our questions! Excellent service and follow-though!! Thank you!

Burt Maxwell

★★★★★

5 months ago

As a new customer, I was greeted and walked through the entire process. Was a very great experience. They get busy fast so arrive early.

Vanessa Dennis

★★★★★

Edited 5 months ago

Everything went well, the gentleman Carlos who was helping me was super nice and communicated well. The wait was not the best but they got the job done. They dropped me off at home so I didn’t have to sit there and wait for my car to get done. Thank you

Henry Marshall

★☆☆☆☆

a month ago

Beware the reccomended services based upon their "inspection". I was totd and given an inspection report that indicated I needed filters that in fact were less than a week old (cabin & engine air filter), coolant flush that was performened 5k ago, steering fluid flush, trans service all performed at another Ford dealership 5k ago.

Eric Bobo

★★★★★

3 months ago

Very satisfied with my last visit to Quick Lane at Gaudin. Daniel, my service advisor, listened to my concerns and took care of my needs without issue. Great experience!