R&L Automotive

Carol Poindexter

★☆☆☆☆

3 months ago

I moved to this area and needed to have my passenger side light and high beam replaced. I did a Google search and this place came up with a rating of 4.9!!! I called and since they wouldn't need to remove my bumper to replace the bulbs I was told it wouldn't be expensive. Boy did I feel stupid, when I told my brother that I paid $141.00 for 15 minutes of work to change 2 light bulbs. He said baby sis stick to books and computers. Next time call me or Any Other man in the family! Do Not use this auto repair shop unless you have knowledge of cars and the cost of repairs! THIS is the type of auto shop that gives the industry a bad name! Their phone skills are Awesome but once you come in...seriously rude/mean demeanor. The BEST PART...I mentioned that I was having a little problem with the driver side door. Get home and Now the door doesn't open. WOW what coincidence lol. Very expensive life lesson learned. But if one person learns from my mistake, it's all good. Clearly the owner needs money for Christmas. So, enjoy that $141.00 fleeced from me to replace ONLY 2 bulbs (15 minutes of labor) and have a BLESSED holiday. Because the God I serve Will help me to replace this money so my kids can have the Christmas they deserve.

Jeffrey Myers

★★★★★

2 months ago

I had a clutch job done and chopped 10 different mechanic shops. Some of them wanted 150 $140 an hour, but Russ was such a professional Russell the muscle Owner was so kind Professional down to earth and worked with me and out of all of the shopping around going to two mechanic shops I came to the conclusion that he not only knew more. He knew how to make it an affordable price and then at the end through in a complementary roadside assistance for two years and a warranty of two years on parts and labor. What an outstanding man. It was a pleasure to find mechanics who still operate under the old. It ain’t about the money it’s about customer service professionalism, and his 30+ years of experience have turned him into one outstanding business man in town. I highly recommend his shop. I can’t say enough words about how impressed I was and he is now my mechanic on all matters from here on out he’s got a large team working for him all respectful Mario did the work was helpful enough to help put on her because I’m so exhausted you helped me put on a windshield wiper blade. Before I drive back to Florida to a small apartment to keep my health I have stage four cancer. Russ said swing back by before you leave. It will take a last minute look over. Make sure that you’re safe on the road brother. What kind old-fashioned service rest my Hat is off to you. Would I choose these people again? I’ve already chosen for every job in the future so long as I live between Fort Wayne and Florida and I’ll even save repairs from Florida. They can wait and have Russ do them when I return. God bless the R&L Auto center. 35 years in business and still a straight factual based “competitive bidding the best price I found in Fort Wayne and I have to shop around. I’m on a disability check only. Thank you, Russ. I respect you greatly. God bless the shop bless you with greater future customers, I trust this man, you should too.

Jeanette Frechette

★★★★★

2 months ago

Great people, excellent customer service, reasonable prices and quality work. When I had to replace my battery, I swapped it out myself but I needed the computer reset and they did it as a courtesy. HIGHLY RECOMMEND!!

Maruth Quaye

★☆☆☆☆

4 months ago

I would never take my car back here again. I paid $56 just to get my car back even though they didn’t fix or properly diagnose anything. I clearly explained that my 2015 Nissan Altima only overheats after driving for a while and that they’d need to drive it longer to see the issue. They said they’d “squeeze me in,” and I understood that, but if you didn’t find anything right away, why not just hold the car until you had time to actually test it properly? Instead, the guy started yelling and arguing with me on the phone, acting like I was the problem. I would’ve gladly let them keep the car until they could really check it, but they rushed me to pick it up for no reason. On top of that, he randomly told me I had “a bunch of oil leaks” but couldn’t tell me where they were or what kind. He said they’d have to run more tests to find out — so why even bring it up? The shop smelled horrible when I walked in, the environment was gross, and the staff was rude and dismissive. I felt completely disrespected and taken advantage of. Total waste of time and money.

Robin Jackson

★★★★★

5 months ago

They can definitely work miracles. Did an excellent job in a pinch. Went above and beyond to make sure my truck was sound and safe. Prices are extremely reasonable! Thanks guys!!! Excellent job. If I could give you more than 5 stars I would. Also thanks for the follow-up text to make sure everything was still good. Excellent job!!!.

Diego Cicero

★★★★★

3 months ago

Went to R&L (due to the stunning reviews) for a second opinion on another quote we got and everyone is correct! Service was quick, honest, and reasonable pricing. Shopping around for mechanics can be difficult but we've definitely found our go to spot! Thanks again to the team 😁

Gabriel Gonzalez

★★★★★

4 months ago

My dad is a mechanic and took care of my vehicle(s) when I lived back in Kansas. Unfortunately, I do not have that luxury any more. So, after I experienced my 2016 Jeep Renegade having some problems and having it diagnosed as spark plug issues. I brought my vehicle to R&L Automotive who took care of it swiftly and also diagnosed that my car had a leaking valve cover gasket which took them less time than they estimated and I can't help but appreciate all the hard work, great shop personalities, and incredibly transparent but fair pricing with their establishment! The entire ride home was the smoothest ride I have had all week and it's all thanks to them! If I have any other issues, I know to call Rick (accompanied by a very snazzy, well-paid swear jar) and the team at R&L for all my automotive needs!

Richard Reed

★★★★★

4 months ago

Easy to make an appointment and services completed promptly. Oil change and tire rotation completed within 40 minutes. Excellent service as always. So happy to have found R&L automotive two years ago.

J

★★★★★

6 months ago

I’ve always had my dad work on my cars so since my dad passed I was so nervous about finding a trustworthy place to take my car. Someone on FB told me R&L Automotive was the only place they take their cars and said they not only were trustworthy but fair in prices as well. I picked up my car after my car started to leak oil and not only did they do a great job and at a fair and reasonable price but they communicate so well the entire time they have your car. Which they got me in on short notice and got right to work on it! I appreciate Russ, Greg and Dick as they kept me informed with what was going on and even before I could get my car there, Russ made sure I knew to check my oil and add some if needed so I didn’t ruin the engine. I hadn’t even taken my car in yet and they cared enough to make sure I knew what to do before I could get it to them. I am truly grateful to the person who recommended I go to R&L Automotive, as the guys there genuinely care about their customers and the quality of work they do. A place that cares about doing the job right and at a fair price, with excellent communication definitely gets my trust and repeat business! They aren’t my dad, but my dad was definitely looking out for me when I was pointed to R&L Automotive!! Thank you guys!!! I truly appreciate you!! Joanna

Mistie Gustin

★★★★★

a month ago

This place was a life saver for me. The people are great humans to work with and do a wonderful job. The price was better than just reasonable as well. I highly recommend this awesome place.

Seth Owen

★★★★☆

5 months ago

They solved a problem i had long labored to fix on my own. Had some bad headlight wiring on a PT Cruiser which complicates things a lot but they got it done. The only reason for 4 stars instead of 5 was that they broke 2 of the lugs on my RF wheel and charged me to replace them. Other than that the service was exactly what I was looking for.

Rebecca Hofer

★★★★★

6 months ago

Being a mom of a college kid not in the same city as you is stressful enough, but when they call and say their car isn't working it's even worse. I called R&L because of their amazing reviews already and stopped worrying! They were kind, helpful, and HONEST. They took care of my child's car quickly. I am beyond grateful for their honesty and kindness and will be glad to refer others to them. Thanks R&L 💗

jackknife2020

★★★★★

5 months ago

These guys are the best! Prices are reasonable, work is done in a timely manner and communication is fantastic. Would not take any of my cars anywhere else.

Victor Grand

★★★★★

a year ago

Very good shop very honest and forthcoming with the work and actually recommended that a go to a actual chrysler dealer. The dealership however was 3 months out on their work and I had school and a new job starting in 3 weeks, so I told them give it your best shot. And boy was a best shot what I got. They fixed my engine problem and could of really took me for a ride but even in that they were good people and kept the bill in mind for me.(2500 was what I paid had they kept going it would of been upwards of 5k). It's been over 3 years sense the repair and no engine codes other than a thermostat issue. All in all great people my only wish is they had a bigger shop so they could take care of more people so that way the dealerships aren't taking advantage of so many. hats and hair off to the owners. 🫡

kimberly hammond

★★★★★

8 months ago

This place was recommended to me by a coworker. They are honest and fair in price! I appreciate the work they did! I sent my son in law to them and they treated him with the same honesty and fair price! I would not recommend a place unless I 100 percent believed in their knowledge and honesty. This is the first place in Fort Wayne I would back up any day! Thanks fellas taking care of us hard working people! Much appreciation!

Thomas Moore

★★★★★

3 weeks ago

They were able to diagnose the problem quickly and provide a solution. All at a very reasonable cost. Will use them again.

Timothy Marsh

★★★★★

7 months ago

They communicated what they would do for my issue, and did what they promised. They got my truck done 2days ahead of schedule, were fair priced, and did competent work. I would recommend them to anyone who needs automotive repair.