R & R Auto Repair Shop

Mr TAZ

★★★★★

2 years ago

I took my Avalanche to have it looked at and the customer service was outstanding. R & R are very professional and did not charge to look at it and give me a quote. I had the work done because the price was very reasonable for all the work needed. I highly recommend Chris and his team.

Peter Leets

★★★★★

a year ago

After working with seriously challenged “auto shops” all over Las Vegas for 1 1/2 years I’ve finally discovered a terrific one for my 1967 Buick Riviera! Chris and his team are: very responsive; very communicative in an unrushed manner & speak in laymen’s terms; fairly priced and quick; and return your vehicle in the same condition as when you dropped it off. I unconditionally recommend them and their work.

Herbert Campbell

★★★★★

8 months ago

They did a recharge on my AC system today 👍 so far so good 👍 their prices were on line with other shops I looked at, they got my van in quickly and gave me updates on what they were doing 😀 the office was clean and the employees were friendly and knowledgeable.

Ashwin Suresh

★★★★★

a year ago

Really great shop, they take accountability for their work and I genuinely appreciate that. Had my brakes and pads changed here; a year on I find out that my rotors had warped, unbeknownst to what the cause may have been. Reach back out to them, and they resurface it with no cost to me. Will recommend to anyone.

Josh Murphy

★☆☆☆☆

a year ago

Was referred to this shop by Hi Star who was too busy to work on my vehicle. Needed someone to tell me what was going on because my "check engine" light had come on. I have a 2019 vehicle that I'm very vigilant with and take excellent care of. Brought the car in to R&R first thing in the morning and Frank told me they'd call me in a couple hours after they had time to do a diagnostic. When I hadn't heard from them by the end of the day I called and after a pause that told me they had forgotten to call me, they told me they'd identified the issue as a leak in my fuel pump, that they would order the part, and could replace it the following day. Okay fine. The next day I go in and pick up the car and get charged $500+. Okay fine. Three days later the check engine light comes on again and I call R&R up again to tell them the light is back on, and that I'd like them to see what is up because maybe we hadn't fixed things on the first go. They keep the car another half day and then Frank calls me to say it looks like I need to replace my gas cap (which I later Google and see I can buy online myself for $30). I point out the obvious to Frank - that both of their diagnoses seem to deal with the fuel system, and that perhaps the first $500 service was unnecessary. Frank says no, this is completely coincidental... I tell Frank this doesn't pass the smell test to me, and he gets huffy/high and mighty with me and says they don't charge for unnecessary repairs and I can just come and get my vehicle if that's how I feel. I do. A couple thoughts: - I won't be back. Customer service follow-through and integrity are incredibly below par. This experience was worst case scenario for me. Not sure why anyone would trust R&R after this experience. I wonder if Hi Star knows this is how they operate. Because if so, that actually doesn't speak well of their judgement either. - I don't know who the owner/manager is here. If it's you, Frank, hire someone else to run the phones and deal w/ the customers. You obviously don't enjoy it, and you're rude. If Frank is a hired hand, relocate him to another position away from customers and swap him out with someone with a better bedside manner.

Angel Tyra

★★★★★

a year ago

Had an issue with my daughter mini again after taking it to a local shop near me after spending $$$$ lots the first time having taking the car back and then quoting anther astronomical amount less than 5 months later, took to R&R for second opinion. Wasn’t overcharged for unnecessary work and very reasonable to get her car up and running. The crew was friendly and I couldn’t be happier. I will definitely use them again for services in the future.

Anthony S

★★★★★

10 months ago

I bought in my 2019 Chrysler 300 the air conditioner had problems I needed brakes. They diagnostic And found out it was a bad crutch fan and Needed Freon they changed my brake pads and oil change service satisfying work and I’m so glad my AC is fixed living in Las Vegas I highly recommend these guys they don’t look to rob you or fix things that don’t need to be fixed. Finally, I found an honest mechanic. I asked him if he could change the transmission fluid. Frank told me let me get the guy test it out. See if it needs to be changed. They found no problems so they told me I didn’t need to change the fluid. Where do you find an honest mechanic like this today .

Kraig Lee

★★★★★

6 months ago

I had a rounded off oil pan drain plug. Went in to get an oil change. The mechanic didn’t question a thing. Removed the rounded off drain plug performed the oil change installing a new drain plug.

Armando Romero

★★★★★

6 months ago

Been using this shop for over 15 years ! Family owned and honest! Hard to find honest mechanics. They don’t advertise and are still packed with cars ! I highly recommend this shop !

N Rodriguez

★★★★★

9 months ago

I've been a patron of R&R Auto Repair for 12 years. It's the only Auto Repair shop I've visited in the valley and from the very beginning they've been fair with their price points and have never tried to upsell any unnecessary parts or services. R&R is a family run business and their demeanor with clientele has always been friendly and top shelf! Their collective experience spans decades and it's evident that they run an excellent Auto Repair business based on my experiences with them for over a decade. I unequivocally highly recommend R&R Auto Repair for any and all Auto Repair needs!

Alex Taz Lozada

★★★★★

3 months ago

I’ve been going to R&R for 20 years. I would not trust my car to anyone else. Gives me advice straight and this is what has to be done. This can wait if money is tight.

Catalino Cabe

★★★★★

4 months ago

Yup. There really is an old school auto shop that won't rip you off or scare you to death with minor repairs by overinflating their usual wear and tear. And I've known this shop since they opened in 1997. We do not visit any other shop for our car repairs. We are customers for life. Thanks, gents!

Chazz Michaels

★☆☆☆☆

6 years ago

Zero stars. Beware of this place!! Came in yesterday for an oil change and left after about 35 minutes. Then my truck started to run weird, so I pulled over and opened the hood and noticed my air intake had been taken apart! And my MAF sensor was unscrewed!! Why would they remove this to do an oil change? Why wouldn't they put it back together? There is no reason. I have to think this was done intentionally to cause damage to my vehicle in order to get me to return to them for repairs. SCAM!! Now I'm left wondering if they even changed my oil? Very shady. Place is run down, dirty.. Not well kept or inviting. Should have trusted my gut and gone elsewhere. I have contacted the state attorney General, the Consumer Protection Agency and the Better Business Bureau. Consumers be ware of this place!!

Javier Arqueros

★★★★★

4 months ago

I continue to take my car and my family’s vehicles to R&R for one main reason, I trust their work. Fairly priced and friendly service every single time. I’ve been a customer for 20 years and yes, I’ve shopped around, but I always go back to R&R. I found I just can’t buy trustworthy diagnostics and work!

Ellen O’Regan

★★★★★

5 months ago

I have been coming here for I think about 4-5 years. Chris is very knowledgeable and charges fair prices never had a problem. They also referred me to Hi-Star auto for a small fender bender. They were great too. At this point, I probably wouldn’t trust any other place to work on my car.

Miguel

★★★★★

3 weeks ago

R&R has always provided great service for our older Honda vehicles. Fair, quality, professional and honest repair shop. Thanks to Frank & Chris for keeping our cars in great shape.

Matthew Kammeyer

★★★★★

a month ago

As a repeat customer, I wanted to shout out the R&R team. I brought two different $100k plus vehicles with very special needs each. They handled both with ease and at a fair price. The experiences went great. I received plenty of updates. I will be back.