Ralph & John Auto Repair

chengxi yun

★☆☆☆☆

6 years ago

When I made an appointment for an insurance inspection, the staff told me on the phone that the door would open at 2:30. Besides, I called again to confirm the information before going, and refused to make an inspection for me after I arrived there at 3:00. He said he wouldn't do it after 3:00, but the store didn't tell me. When I asked about the situation, they were very rude and impatient. It was a very bad experience and I hope that the customers who go there will not encounter such unreasonable treatment in the future.

Amanda Patrick

★★★★★

2 years ago

My family and I have been customers for years, mostly my father. Always professional and most of all make things easy. I have recommended a few people here and will continue to do so.

Just Too Fast

★★★★★

5 years ago

Ralph & John's is a family-owned Auto repair and race engine building shop. They can do just about any installation for any type of automobile or fabrication for almost anything. They have done almost every type of installation or upgrade available for the type of car I have. The garage itself is extremely clean the mechanics are very organized, and there's not parts or tools lying around the garage. There's a lot of room to fit many cars and it's a licensed state inspection garage. So going there you can have complete service from inspection to motor or transmission replacements or rebuilds. The prices are extremely Fair, the bosses care a lot about each customer and inspect all work done by all the certified mechanics. It's so much better to go to a family-owned business that puts out work of this quality instead of going to a dealership where the only thing they know is the plate number on your car. It's them behind their work, and a caring for all the customers that come in. I for one and a satisfied customer I've been going there for at least six years and everything that's been done to my car has been done exemplary. I would recommend this to anybody looking to get their car repaired and having people accountable for the work that's done.

Mike

★★★★★

Edited 6 years ago

Good guys that do good work, very fairly priced.been coming here for years.

Jun Lee

★★★★★

4 years ago

It's awesome here. Because of my wrong description, so they ordered the different parts. As a result, my car was disassembled twice. English is not my native language. And They are very patients and friendly. Not only that, they given me a very good price. Save my money, save my time. You should trust them, they are professional。

JASON PERIERA

★★☆☆☆

4 years ago

Was in the area placed looked good. Food was very pricey for what it was. My wife and i spent 100 dollars on some tortilla chips and a few tacos that weren't even Mexican 2 fried shrimp and some nasty coleslaw. The place is live with music but the service was horrible. The wait Was 20 min to get in and you have to go past these 2 bouncers like it was the limelight.

Arianna Mangus

★★★★★

6 years ago

I first came here for a required insurance photo inspection a few weeks ago. Everyone was helpful, and the process was quick. *FYI, photo inspection is from 8:30am until 2:30pm and is first come, first served.* There was not a line when I arrived around noon in the middle of the week, and it was done in about 15 minutes. They encouraged me to come back for the NYS emissions inspection when my plates arrived. I had no hesitation about bringing my car there for the inspection and an oil change. They also replaced my windshield wiper blades (purchased on my own from another store) for me, no hassle. I brought the car in, without appointment, around 9am on a Monday and left at 10am. Again, everyone was helpful, pleasant and efficient beyond my expectations. All of my present and future concerns about the car were addressed. Nobody tried to coerce me into anything unnecessary. Knowledgeable, straightforward and respectable guys in there-- no BS. Thank you!

C Casero

★★★★★

2 years ago

Had a small leak in both tires of my company vehicle. Joe the owner and one of his staff worked on my vehicle. Within 30 minutes both front tire replaced. Very quick and efficient. Really nice staff.

Stephanie Pedagogue

★★★★★

3 years ago

They treat your car like their own. I had (2) accidents with my FORD FOCUS. Each time they restored her; it was like she got plastic surgery. And the staff is great. You don't need to be in an accident, but if you need to touch up your ride, don't hesitate!

Taner A

★☆☆☆☆

2 years ago

I typically don't leave reviews, but this place was just horrible. Please do your self a favor and avoid it at all costs. It took them nearly 4 days to replace a single part, and they installed the wrong part the first time and I had to return. Not only that, but the owner is incredibly rude, with zero professionalism. He treats people like garbage, and your car will most likely be worse than what it was initially. I wont be returning here again, and I strongly recommend you don't come here.

Tamie Lam

★☆☆☆☆

a year ago

Poor service, terrible attitude I don't normally leave reviews, but I had a really bad experience when I walked in to the store and there's was a Chinese employee serving us, and I asked him that my insurance company told me to take photos of the car in your store. Then he replied impatiently and rudely that we can only take photos from Tuesday to Thursday, and tomorrow is the last day for taking photos. When I wanted to ask other questions, he said to me in a bad attitude, "I'll tell you again, come tomorrow. The person who told you that came today is an idiot. If you ask me one more questions again, you don't need to come tomorrow either."

Maria Santos

★★★★★

a year ago

Great people Professionals Kind And experts in what they do. I truly recommend, they fix a problem that 4 other mechanics couldn’t fix. I also left the car for other project and I am sure they would do good, and be fear with the price. Thank you Mr Joe and Ralph. A pleasure meeting you.

Yousra Saleh

★☆☆☆☆

6 months ago

I left my car for TWO DAYS, They told me they’ll fix it and when I went to pick it up they said by appointment only and they didn’t fix it. Such lairs and scammers. Never going there again.

Frank Abbaticchio

★★★★☆

a year ago

I had the opportunity to bring my car there on a few occasions this past March. In both instances I was pleasantly surprised with the service and attention to detail. This shop was able to address an issue I had with my brakes that no one else fixed. It was a fix that could be felt when I got the car back; and those are the most gratifying.....! It was Road tested before and after, tremendous difference in brake performance.....even a member of the staff, a nice Asian gentleman offered to back my car out into the street, since it was a busy trafficked area, plus it was raining. Brought the car back a few weeks later for another sensor issue and that was addressed in a timely fashion at a fair price.....Very pleased and will definitely return......!!!

Alice Huang

★★★★★

a year ago

I needed to get my car engine oil changed and went to Ralph & John's. It was my first time going there. The man, Brandon, helping me was knowledgeable and even went so far as to explain things to me. In the process of changing the oil, they even took a look at my tires without me requesting it. They saw that the air pressure in the tires were too high and corrected that issue. The "tire pressures low" icon light on the dashboard disappeared after they did that. Previously, I took the car to a different car shop regarding the tire icon, and they claimed that the tire sensors were broken and needed to be changed for hundreds of dollars. I decided to forgo this because my car is just 3-4 years old and really doubted that the tire sensors were faulty. I don't know why that other place couldn't figure it out... they even put more air in the tires. Anyway, Ralph & John's were able to solve the issue and they didn't even charge me extra for that! Brandon explained to me where the info is located on my car regarding the correct amount of air to put in the tires. I appreciate the educating. I would come back here. Thanks!

NHY

★★★★★

a month ago

Really great experience here. Very honest and nice people. Will return if needed in the future!

S

★☆☆☆☆

a year ago

January 9th 9:07AM Ralph backed my car into another car being worked on. I was standing near the car when he did it and he didn't even mention it when he came out of the car. Another employee took the other vehicle into the shop and started buffing out the quarter panel. My bumper came out of the clips and when I mentioned it he just slapped the bumper back into place and was dismissive again. He mentioned something along the lines of there are other scratches already there and the car was in neutral. Good thing I have 4 cameras inside my car. There is a crack in the bumper. He did not fix the situation. I left without fixing my vehicle and now need to fix something else. BEWARE FUTURE CUSTOMERS. I'll see you in court Ralph.