Google Reviews
David Deignan
★★
☆☆☆
a month ago
I have used RCI XL for almost ten years. I’ve spent thousands of dollars over that time. The lady that originally ran it made sure things were done right. She recently left and apparently it is not the same place. I took my RV SuperC in for service with 3 requests one of which was generator service. The tech never even bothered to crank the generator which will not crank. It is 100 hours since the last service. This is the fifth unit I have had serviced there and I have sent family to them as well. Probably my last visit!
Rick Callado
★★★★★
2 years ago
Five Star Service at RCI-XL! Let me tell you about the amazing experience we had at this shop. They truly went above and beyond to take care of us and our RV, which we consider our home on wheels. We are full-timers. First Class Customer Service: Fast and Responsive: I emailed them about our frame flex issue on a Sunday and received a call first thing Monday morning. They quickly gathered all the information, formulated a plan, and scheduled us in no time. Sunday Savior: Our RV needed some TLC, and they were the only shop that accommodated us and by letting us boondock in their lot on a Sunday night 2 weeks after we contacted them! This allowed us to get an early start on repairs the next day. Communication Champions: They kept us informed throughout the entire repair process. We received daily updates, pictures, and even suggestions on how to save money on certain fixes. No more wondering what's happening with your RV! Tech Talk with Mitch: A big shout out to Mitch, our technician! He called the week before our appointment to discuss the details and ensure they were fully prepared for the work. Small Shop, Big Service: Don't let the "mom and pop" label fool you! RCI-XL boasts a professional paint booth and over 12 service bays, allowing them to tackle a variety of jobs efficiently. Expertise You Can Trust: Not only is their service stellar, but their knowledge is top-notch. They identified the best solutions for our needs and helped us prioritize repairs to stay within budget. Overall Experience: We're back on the road thanks to the fantastic team at RCI XL. While other shops left us hanging, they got us in and out quickly. Their exceptional service, competitive pricing, and genuine expertise make them our go-to RV repair shop. We'll definitely be back and recommend them to anyone needing RV work!
Kenneth Davis
★★★★★
a year ago
RCI-XL is your one-stop service center for all of your RV service needs. RCI-XL knows the camping business. Michelle Fernandez, the general manager, has been in the RV business for over 24 years. She has a complete staff of highly factory trained technicans. Their wall is full of certifications from companies like Lippert, Dometic, and others. Ray, their Master Certified Technician, has been in this business for 36 years. With a complete fabrication department, paint and body shop, and repair shop, they can do almost anything on site. I've seen examples of massive metal parts that were hand fabricated by their welders and machined to the specs of the original part. If the part can not be found, most likely they can fabricate one. This place is very impressive, to say the least. I own a Tiffin Class A motorhome. Any future service needs I have will be handled by RCI-XL. I wouldn't think of taking my motorhome back to the RV sales and service centers that have no concept of customer service. In the past, they have kept our camper for weeks before even attempting to service it. Frequently, when I got our camper back, the service was shoddy, and several times, the repairs were not done correctly. RCI-XL gets you in and out fast, delivering on what they promise. I have finally found a service center that I will call home for years to come. Thank you for the wonderful job you performed on my motorhome this week.
John
★★★★★
7 months ago
We cannot say enough about the quality, attention to detail, and amazing workmanship that took place on our 2013 Jayco fifth wheel while at RCI XL. Under the outstanding leadership of Michelle and the dedication of the amazing workforce. Our RV went from being old (with some issues as one would expect form a 12-year-old RV) and was transformed into a new looking Rig. My wife and I debated long and hard about buying a new fifth wheel but decided to invest in the one we have. (One of the best decisions we have ever made). We met with Michelle and she walked us through the process, developed a work order and provided us with an accurate estimate. The work accomplished included new flooring throughout, some extensive trim work, put a receiver hitch on, repaired a broken / damaged slide out, painted the cap, installed beautiful decals, resealed the roof, new thermostat and more. We have found the only RV service / repair facility that we will ever use and it was close to home in Warner Robins Georgia. Never again would we go to Byron for RV repairs and why would we if we want it done right, on time, and on cost. RCI XL is the only place for quality, customer focused work and we will highly recommend them to everyone we meet on the road. Thank you to the RCI Team!
Ally Boring
★★★★★
2 years ago
If I could give 10 🌟 I would! Let me tell y’all about my experience with RCI XL, Michelle and her shop crew! After contacting Michelle about having our patio replaced on our 2021 Jayco Seismic I knew this was THE place; like even worth driving back from wherever we may be to bring our 5er here! Michelle and her crew were so helpful and made for an incredible, painless experience. Thank you RCI XL for handling our project! I have already shared our experience in our Jayco Seismic FB group and I will continue to sing y’all’s praises! 🙂
70mb1e !
★★★★★
a year ago
I took my travel trailer in for a slide repair. Sydney and the team were very friendly and honest about the repair. The estimate came in lower than I expected and the final price was even cheaper because they didn’t need all the parts they quoted. I pass 4 RV repair shops to get to RCI XL because of their exceptional reputation. They are certified on many RV systems and it shows. Hands down, I’ll be back with all my RV repairs in the future.
Bridgeman Lloyd
★★★★★
a year ago
It is indeed a pleasure to share our testimony as to how we were finally introduced to Sydney and RCI XL. First and foremost, we had heard nothing but great things about their outstanding customer service and their repair quality. To my point, everything started for us on 29 July at 7:50 on a Sunday morning. On that day we received a phone call from the Byron police that our RV was stolen from the repair facility which we were having service and repairs done, at the BLUE COMPASS (The old MidState RV) of Bryon, of which I would highly advise all and anyone to avoid them like a plague. We later was told that our being stolen was due to the negligence they displayed by leaving the keys in the ignition and failure to have cameras on their premises. It was than, without hesitation we went to RCI XL. Believe me that was the best decision ever. It started at the front office where we met Sydney, the service manager. Her greeting us, instantly, there was feeling of calm that we both, my wife and felt. A feeling that we had made the right decision. It was also doing that time that she showed us around the facility. From the time we dropped off our RV, Sydney has, even through her busy schedule, has managed to call us each week. She always gives us a call with updates of the status of our repairs, repairs which are in excess of $40k worth of repairs which was all done by RCI XL, with the best Customer Service and Repair Quality in Central Georgia. We would definitely come back for repairs in the future. Again, Kudos to Sydney!!!
Mark Hunter
★★★★★
Edited 11 months ago
I was referred to this fine facility by a the great people at Campers Inn and boy am I happy about it. I spoke to Michelle and she said to bring my Airstream in the following morning. They are working on 3 different issues and I am pleased with the estimate! They will have me fixed up in no time! UPDATE! They did a wonderful job detecting leaks, wiring my electric trailer jack and repairing my toilet in my 2022 Airstream Basecamp 20 X. AND GUESS WHAT??? The repair bill was SIGNIFICANTLY LESS than I was originally quoted! Who does that anymore??? If you are sick of being lied to and getting jerked around by those big box retailers in Byron you need to see Michelle at RCI XL. I have made a friend for life! Thank you Michelle!
Bob Heath
★★★★★
Edited 5 years ago
After buying a used RV, I attended the Atlanta RV Show looking for a vendor to help me get the rig into the condition I wanted. I was lucky enough to meet Michelle from RCi XL who invited me to have a look at their shop. I liked it and had them put a new roof on and inspect the rest of it. WOW, what great work! Roof install is SUPER! As Randy was inspecting he fixed many of the little things it needed. I now have a partner in RCi XL that I trust to help me keep it in shape. THANKS!! Update 12/27/2020 My second visit to RCi XL to repair road damage to front quarter panel and door. Parts weren't easy to find for my 22 year old baby but they did it and it is fantastic!! Thanks AGAIN everyone!
Farm Kelley
★★★★★
a year ago
Sidney was Awesome! She was very nice , and very understanding about the time frame I needed to get my Rv back from getting repaired. I took it in to her shop and she took pictures and sent me estimates by email but also called me to make sure I understood the estimate. She called me to let me know when parts were ordered and kept me posted on any other issues. They had my camper maybe 2 weeks and it looked great when I picked it up ! I would HIGHLY RECOMMEND RCI XL for any Rv issues ! Sidney was great ! You will definitely be taken care of ! Thank you Sidney for all your help !
Matt Cappel
★
☆☆☆☆
a year ago
Beware! Be prepared to wait a very, very, very long time. Our experience started when I called ahead to plan my drop off of our diesel pusher RV with Michelle about 2 weeks in advance. We wanted to make sure that we could meet them in person to go over our list of repairs we need done. She assured me that there is no need, I can come by anytime to meet with both her and the painter the afternoon we planned. We took off a 1/2 day of work just to meet with Michelle. When we arrived we found that they leave at 3:30 and there is no one I can meet with and the receptionist informed us they only do basic painting, no custom work. I thought maybe we misunderstood each other. We left the list and keys with the receptionist (could have done this after hours with the drop box and not used one of my 1/2 days when I only get 5 days off). Never heard back early next week so we called mid-week and they said they have it on the list to look at. Bottom line it was mostly me calling and getting the run around that they don't have time to look at it even. This went on for 4 weeks with excuse after excuse why they can't even look at it. We have budgeted to spend $$$$ for suspension work, minor body work, paint / clear coat and misc. Finally, we picked it up after 4 weeks so we can use it again and get it out of the sun. I was told by Michelle that she would email me a quote and here we are weeks later again and nothing. The only time we get a response is when we call them. Clearly they are either too busy and don't need any business or perhaps they only want to work with insurance claims or look at our older Diesel Pusher like it's not worth their time. We wasted almost 200 miles of driving our rig and the carpool vehicle, 1/2 day of work off for both my wife and I just to let it sit in their parking lot for 4 weeks and never get to meet with anyone or even get a quote. We had been so excited to start with (ecstatic even!) and then completely let down. I am unable to speak for the quality of their work at this point and I assume they do allow some customers or they wouldn't be in business. My guess is they probably want the easy money of working for insurance companies. Our hunt goes on for a good reputable RV shop in the middle Georgia area to do some real work for real money. I felt it important to leave this review because I chose them based on so many great reviews initially.
Kevin Wilson
★★★★★
a year ago
I’ve been to about 7 different RV repair shops and RCI XL beats all of them hands down. They have just started and have fixed things no one else could. Some wouldn’t try some just shook their shoulders. I cannot say enough good things about them. The communication is outstanding. Their timing is unbeatable for how fast they repair my problems. Their knowledge and professionalism is just incredible. I highly recommend them. I’ll never go anywhere else even though they’re not even close to where I live. But peace of mind and confidence they can handle anything is so worth it
Ricky Stringer
★★★★★
a year ago
Wonderful service! Michelle, Ray, Sidney, Chris.. They're all so nice and professional. I had a "check trailer wiring" fault going north on I-16 on my way to Blue Ridge. Called RCI XL and they got me in to troubleshoot as soon as I pulled up. It wasn't the crossover wire as we first expected, so Michelle allowed us to stay overnight with 50 Amp power and water. They pulled all 4 hubs at 6.00 the next morning to assess. By 9.00 the camper ended up being fine. Then Ray (not to be denied) troubleshot my truck (2024 2500 HD) and deduced the computer is VERY sensitive and should be looked at by the dealer. I adjusted on the fly with the info, left the camper with them for a few days to get some other work done and met my wife and daughters in Blue Ridge. EXCELLENT SERVICE for RV work!
Jenna Turner
★★★★★
a year ago
Thank you so much to the entire team at RCI XL who helped me with a rather annoying adjuster who really made me question my sanity a few times. They went out of their way to work with my insurance company who obviously lets anyone do adjustment work on something they have zero knowledge of. My insurance company attempted to cut corners on everything and RCI XL let them know that is not the way they do business. It was so nice to know that I was getting the best quality of everything and not a shop that was willing to listen to an adjuster who had zero knowledge on camper repair. I guarantee there are other repair shops out there that would be willing to cut corners, but this is not that kind of place. Excellent work! I am very pleased with the repair! Fingers crossed we don't need any more repair work, but if we do this is my only choice! Thanks again RCI XL- you really are the BEST!
Clayton Williams
★★★★★
a year ago
I had my camper serviced at a deferent Shop and was not very satisficed with the work. i took it to RCI XL they were able to tell me that other shop had not done a roof reseal correctly. Mitch was very helpful and took care of all my needs and even went above and beyond the scope of work due to the other shop cheating me out of money.
Kimberly Johnson
★★★★★
5 years ago
My husband and I were trying to move our RV from storage in WR to out of state and of course we discovered issues. We were on a tight timeline but RCI XL was amazing! Best service and customer care that I have ever experienced with my RV. Andrea and Michelle were so polite and helped to coordinate all my repairs. The service techs were top notch and helped us to get so many service items and last minute add ones like anti sway bars installed in such a timely manner! They even helped to coordinate new tires with their sister shop across the street. Fantastic! I wish this repair shop was near my new home but I might coordinate trips this way to have this shop care for my RV again,
Sharon Auth
★★★★★
3 years ago
I was traveling in my motor home & called RCI XL to have minor repairs done on the coach. They said,”Be here 8am Monday & we will fit you in.” That was great! No long wait for appointment to have it done. On my way to the RCI XL shop, it became frightfully obvious that my motorhome needed brakes more than anything. Michelle, at RCI XL was fantastic! She arranged for my brakes to be fixed the next day, after the repairs I had called about were taken care of. I was so pleased with the work done & gracious accommodation by everyone in the shop that I chose to have the body of my RV sealed & new awning material installed at RCI XL before leaving the area. The ‘no appointment’ policy at RCI XL was a godsend to me as a traveler, just passing through Warner Robins. That kind of service is simply not available where I live in PA. I’m so impressed with RCI XL that it’s worth it to me to have my motorhome serviced there every year, as I make my way south for the winter. They are THAT good!
Marcus Price
★★★★★
a year ago
We are on an incredibly important road trip and we had an electrical issue. We parked up late at night near to RCI so we could go and see them in the morning. We showed up an hour before they even opened, they immediately helped us and fixed our problem so our road trip didn’t need to be canceled. It was amazing service.
Wade Page
★★★★★
2 years ago
Superior workmanship and excellent customer service!! I highly recommend RCI XL to anyone needed camper repair work completed!! Michelle and her team went above and beyond on our camper repair! This is the first time we used RCI XL, and we will definitely be back!!
Alison C
★★★★★
4 years ago
RCI is absolutely wonderful! They corrected a bad install done by another company for a weight distribution hitch from my truck to camper, and they even took the time to show me step by step what was needing to be corrected. They also engaged with me on some maintenance I was unaware I needed to do on the trailer. RV camping is a lifestyle and I’m constantly willing to learn and felt like they never held that against me, they just helped me understand. The technician, Jason, was awesome and even gave me advice on our next accessory upgrade. The staff was friendly from start to finish.
