Kae Y

This place doesn’t even deserve 1 star. These people are SCAMMERS, please take caution before doing business with them. My younger brother called them to come look at his car and do a diagnostic. He then proceeded to pay them the $85 deposit fee just for them to NEVER show up. I suppose the driver must have gotten lost, but they took no accountability for that, or anything else. When my brother called today to try to make things right from his personal cell phone number that they’d been previously communicating through, hoping for a full or at least partial refund seeing as no services were rendered, his calls were forwarded. However, when I called from my phone immediately after, they “coincidentally” answered. The lady on the phone was very cold, rude and not willing to work with us at all. She stated that originally the wrong address was given, and when they went to said address there was no house, but she now has the correct address on file. I then proceeded to ask her what was the original address they’d received, as well as the new “correct” address they had on file, simply to try to see where the confusion occurred. She tells me the original address they had, which was the correct address. She said that when the driver went to the address, it was an empty parking garage downtown. However, upon googling the address, you can clearly see a house appear as the reference picture, so I’m not sure what happened on their end, but we gave them the correct address the first time. How they ended up in a parking garage downtown based on the address that was given is beyond us, especially since the address is nowhere near downtown Athens, but I digress. I then proceeded to ask her what was the “correct” address that she now had on file, which she then proceeded to stumble upon her words before telling me that the address is on her personal cell phone in her text messages, but she never actually took the time to give me the “correct” address. This is due to the fact that it is the same address we originally gave the first time. As the conversation went on, this lady continuously raised her voice at me and tried to talk over me, calling me argumentative for asking clarifying questions, and did not try to come up with any solutions at all. She stated that when they called my brother, he did not answer. This was due to the fact that he was actively at work and unable to answer the phone. My brother also told them that he would be busy, away from the house and his phone prior to them attempting to come out. In the end, she stated that “Policy is policy and I’m not about to argue with you” , unwilling to remedy this matter, and mentioned how I wasn’t even the customer. So now, due to poor communication, misunderstandings and drivers getting lost, we are out of $85 with nothing to show for it and we STILL have no diagnostic for the car. In this economy, every dollar counts. We are extremely disappointed and would not recommend this business to anyone, unless you enjoy giving away free money and getting scammed.
★☆☆☆☆ 11 months ago

STEVE ALLEN

Great experience and good price. Travis, the mechanic that came out to fix my car was great and was finished in a timely manner. I would definitely use red dawg and travis again.
★★★★★ a year ago

Amanda Michelle Jones

Red Dawg Mobile handled my car promptly and with excellent customer service! I would tell anyone I know! I will be a repeat customer for years to come! Thank you so much for making sure my Malibu was in dealership shape once they were done installing my battery! It runs like new! Thank you so much!
★★★★★ a year ago

Mary Beth Scott

Very honest and dependable with quick service. I highly recommend and will definitely use them again for future car repairs!
★★★★★ 4 years ago