Joe Hudson's Collision Center

Elly Creager

★☆☆☆☆

a year ago

My car was rear-ended in downtown Athens. We drove it home from the accident with no problem. We drove it to Joe Hudson‘s Collision Center with no problem. The initial assessment was $6000 in damage and would take three weeks to fix. Then, I was told that it was $14,000 in damage and seven weeks to fix. Then about five weeks into that, I was told that the car was completely totaled out (a 2023 Honda Civic, barely a year old).. I still continued getting text messages saying my repairs would be done on time. The day after my insurance company told me the car was to be totaled, my car was given to the insurance auction people and taken away without my signature or knowledge. I was not given the opportunity to remove my items from the car (I was out of town when I got the call from the insurance company). The collision center said it was my problem because my insurance company had signed off on it already, but my insurance company assured me that was not the case. I found the whole situation to be shady and bizarre at best.

Emanuel Popescu

★★★★★

9 months ago

Had a great experience with this body shop! They were professional, communicative, and the quality of the work was top-notch. My car looks brand new again. Highly recommend!

Cory Byrd

★★★★★

4 months ago

Trust them with your vehicle repairs, they’re amazing. The entire process was smooth.

Kimberly Hubbard

★★★★★

11 months ago

My husband and I are very pleased with the staff at Joe Hudson and with the quality of the work done on our repair. Allison was very professional and diligent as well as Haley being very professional and kind. Excellent job Joe Hudson Collision & Staff!

Yating Liou

★★★★★

a year ago

They did a wonderful job repairing my car! Big thanks to Haylee and Allison for their assistance with scheduling and coordinating everything so efficiently. While the repair took longer than expected (about 3.5 weeks), the team went above and beyond to accommodate my needs. I mentioned needing my car to work during the holidays, and Clay stepped in to arrange a loaner car, which really helped. Excellent customer service and great attention to detail!

Cao Jiaqi

★☆☆☆☆

9 months ago

Hands down the worst store experience I’ve ever had. Every time they promise me a pick up date but delayed again and again. I drop my car on 6.02 and they said it’s gonna take 2 weeks to repair that. 6.14 the first time I called back and they said the ordered part has got ready and would contact me on 6.17. On 6.17, nobody called me back so I had to follow up by myself and they said every thing is ready and it would take 1-2 days to finish, but wouldn’t late than that. And I said I had a big event on 6.21 so I need my car before that. They promised. On 6.20, still nobody called me back so I again followed up by myself and got to know they couldn’t finish on Friday. I insisted to talk to their manager and finally the manager said he can provide me a rental car but he promised me to get my car on 6.23. I went to the rental car company and they said I have to give the car back before 4pm on 6.23. Otherwise I need to pay for that. On 6.23, still nobody for this store contact me about my car’s situation. And after I followed back again they said they haven’t finish that yet but promise again would let me get my car on 6.25. In terms of the rental car, they said they would cover the additional fee (however, if I didn’t follow back, I might need to pay for that. That’s all due to their bad communication). On 6.25, still nobody contact me. I followed up again and they said they couldn’t finish and have to delay the pick up date until tomorrow. Now I haven’t got my car. Let’s see whether I can get my car tomorrow or not. Nobody provides me solution for the delaying time until I kept following up and defend my rights. This is the most ridiculous thing. Also, my car was just being hit by a small truck tail which is not a big problem. The first time they inspect it and give me the estimated fee would be around $3000 dollars and after a week they said they found a big problem and the repair fee surged over $6000. And today I called and the manager said they would charge $2000 more for the calibration fee

Kody Woolbright

★★★★★

7 months ago

Did well repairing my electric vehicle, which a lot of shops still aren’t great with. Most of the staff was super friendly, especially the front office staff who went out of their way to make sure i was set up with a rental car. One person at the even offered me a ride when my rental car didn’t show up on time. Frequent text updates on the progress of my repairs.

Jordan Huff

★★★★★

2 years ago

When I was hit by a Buck a few days before Thanksgiving I immediately contacted my insurance and chose your shop to help as it has been trusted by my family for years as my father previously worked there when I was young. I trust their work and although my car was totaled by the insurance I felt the staff was very accommodating to helping me retrieve my mounds of belongings from my much loved CRV since 2019. Todd was one of the first to assist me and allowed me to bring my rental back because of the vast amount I was having to move. He offered to help me move my two 12in subs box, but I did not have the space for the trip that day lol. He patiently waited for 30 mins as I packed up my much loved belongings that had been thrown around in the busy time that I was going through. He engaged in conversation with me and understood the process well as I'm sure your shop has many cases of totaled vehicles and this was my first experience. He passed no judgement to me as my car was quite frankly more than messy 😅 It practically looked like I was moving as I had been bouncing from mine and my boyfriend's home often with all my belongings being stored in my car as I moved around. I came back the following day to release my car after grabbing my subs and floor mats. I do not know his name, but since Todd was out this day there was another man who thankfully pulled the car around and surprisingly manhandled my VERY heavy subs into my rental without any sweat on his back and no worries of him hurting my rental. I am very thankful for the help and sparing my back another day of moving it 🙏. Once again no judgement passed and was more than willing to help me. I do not also know the two separate ladies at the desk who engaged me in conversation as I waited and one gave great recommendations on car dealerships to check out- she was extremely understanding of my situation and I felt as though she had compassion for me as well! I wouldn't trust another shop for body work and even though I was not a paying customer I felt they treated me respectfully and had genuine customer service that goes beyond typical of their industry. Of course I don't wish to have another major body damage incident, but surely if I do I would not hesitate to return and always to recommend your services! During such a terribly scary and busy week/process it was a breath of fresh air to feel welcomed and understood as a person who was in this unfortunate situation. I couldn't have relaxed at all without the peace of mind knowing I can trust your business 😊

Franklin Whiddon

★★★★★

4 years ago

My wife was hit in a hit and run on 06/22/2021. There was severe rear end damage to our 2020 Jeep Cherokee. Payton Brothers was one of the shops preferred by my insurance company. We were able to get the vehicle to Patton Brothers on 06/23 and was given a preliminary estimate immediately. They explained the process and we chose to use them. The customer service was outstanding! From the front desk to the shop everyone was courteous, understanding, and liked to smile and laugh with us. Throughout the process I was updated twice weekly with how the repair was going and what stage they were in. When there were parts delays they informed me and let me know a possible eta. The repairs took about a month but that is understandable due to the damage. I am so happy I chose Patton Brothers. They did a great job and on pick up they explained the warranty from my insurance company and the lifetime warranty on the paint they did. The tech walked me through the repairs that were done and made sure if I had any questions he would answer them. I don’t anticipate any issues but if they do arise, I feel very confident that Patton Brothers values me as a customer and a person. I felt like more than a number. I feel like I made a friend.

Dylan Bergeson

★★★★★

6 months ago

They went above and beyond after the dealership sent the wrong windshield and they had had to hold the car for 10 days (no fault of theirs). The manager himself went out and detailed our car just to be nice. Lovely people, friendly service.

Diaundra Hall

★★★★★

a year ago

I was rear ended by a distracted teenager driver who was playing with her phone on 285 in ATL! I called my dealership for a referral to a body shop and they gave me the number to Joe Hudson. Customer service was great from start to finish. They were professional and very friendly (especially Ms. Allison at the front desk). I would highly recommend this body shop. My Acura MDX is now pretty again.

Chantal Stellien

★★★★★

5 months ago

Well experienced staff. Michelle at the front desk is very courteous and professional she is truly a gem. Hayley the Estimator was very courteous , professional and attentive. My car was repaired as new and returned when promised.Will definitely refer my friends and family to this place.

Lindsey Hogan

★★★★★

5 months ago

Hands-down, best experience! From their office manager, Michelle, who was an absolute breath of fresh air to making sure that our rental car was lined up and then finally picking up our vehicle after it have been repaired to find that they clean the interior and washed our car! Five stars all day. Highly recommend!

Mo Drose

★★★★★

2 months ago

i have rarely been so impressed with a body shop. from the chai tea in the waiting area to my beautiful repair everything was fantastic. great communication. everything clearly explained. beautiful work. could not be happier.

Tonia Gordon Ray

★★★★★

3 months ago

I highly recommend Joe Hudson Collision Center. Great customer service, very friendly, knowledgeable and professional. They did a great job on the repair and kept me in the loop throughout the entire process. Estimate was very reasonable compared to another shop in town.

Ahkeymah Vallion

★☆☆☆☆

3 weeks ago

Please Read before considering this facility If i could give zero stars i would. At first the place seemed nice and they fixed my vehicle almost unrecognizable after a deer hit it. However, after we got the vehicle back it started decelerating in which it has never done that before. I had to wait 2 days until they were open to have them get that the car back to fix the issue. Due to the new issue with my cari had to miss my grandmother's funeral. I asked for a partial refund on my deductible and they said they are not able to do so due to getting the car towed back to their shop and putting me in a rental(only had it for 2 days btw)They said this as if they were doing me a favor even though they are the reason my car had this issue in the first place. Do not go to this place unless you may have to miss your grandmother's funeral as well! I'LL BE PRAYING that none of you have to go through what i went through missing putting my grandmother to rest.

Brittany Zanone

★★★★★

a month ago

I had such a great experience with this collision center! Catherine was my point of contact and truly the sweetest. She kept me updated, made the whole process easy, and did a fantastic job coordinating the repairs. My car looks amazing — honestly, I think it came back better than before. They couldn’t find my exact wheel covers, but Catherine picked out a replacement that somehow looks even better (an upgrade I didn’t know I needed 😌). They got me in quickly and had everything completed in just two weeks, which felt like a miracle. They even called Enterprise for me and arranged for them to pick me up for my rental — talk about full service. Michelle at the front desk was also splendid and so easy to chat with while I waited. Overall, 10/10 experience. Sharing before and after photos because the glow-up deserves to be seen!