Rick Hendrick Toyota Sandy Springs Service Center

Will Mainer

★★★★★

2 months ago

Outstanding service center! It's worth it just to drive through the fast lift doors! Spacious waiting area with snacks and drinks, plenty of power plugs, clean restroom. Advisors were very helpful and friendly.

Brent Chen

★☆☆☆☆

10 months ago

As a loyal customer who has consistently brought my GR Corolla to Rick Hendrick Toyota Sandy Springs for maintenance, my recent 20K mile service experience was absolutely appalling and has completely destroyed my trust in this dealership. My service advisor, Rahman Barnwell, demonstrated shocking incompetence by entering the wrong vehicle information into their system, resulting in incorrect service being performed. After waiting two hours, I came out to discover that critical maintenance items (front/rear differential fluids and transfer case fluid changes and other items) were not done at all. When I questioned this oversight, instead of acknowledging the mistake, Mr. Barnwell condescendingly claimed ToyotaCare doesn't cover these services and I would need to pay extra. This is blatantly false - ToyotaCare covers ALL factory-recommended maintenance, which these services absolutely are for my vehicle. He began raising his voice and arguing with me and had the audacity to talk down to me, claiming I "didn't know what I think I bought" or I "misunderstood" my coverage. ALL new Toyotas come with Toyota care for 25k miles, so it is concerning he does not know very basic Toyota maintenance. Even more disturbing was his attempt to deceive me by claiming technicians had "checked" my differential and transfer case fluids and recommended changes - which is not possible to do without draining and refilling. This demonstrates either complete automotive ignorance or deliberate deception to avoid accountability. If I had not known and fought for the maintenance my car needed, I would have gotten the wrong service and paid an additional $500 for maintenance that came with my car. Only after I demanded to speak with management did an assistant manager, Alex Davidovici, quickly identify the problem - Rahman had written a ticket for the entirely wrong vehicle. This basic error cost me an additional two-hour wait (four hours total) for what should have been routine maintenance. Then without informing me or asking, they carelessly washed my car, damaging my $1,000 ceramic coating and leaving scratches all throughout the body. I had a friend who is a professional mechanic help me inspect my car after and we discovered multiple sloppy service issues: - Engine airbox not properly reinstalled - Coolant level low (though within acceptable range) - Engine oil level low (though within acceptable range) - Brake fluid dangerously overfilled beyond the maximum line Given these visible problems, I have zero confidence the differential and transfer case services were properly performed. While Alex Davidovici seemed knowledgeable and was helpful in trying to correct the mistakes Mr. Barnwell made, I am still very unhappy with the rude and condescending behavior I was initially faced with, not to mention the poor work that was done to my car. I cannot recommend anyone trust their vehicle to Rick Hendrick Toyota Sandy Springs, especially if you value your time, money, and vehicle's condition.

Me

★★★★☆

2 months ago

My general issue with service department at dealerships seems to exist here too. You pull in and stand there. No one looks up from there desk. There is no direction. Eventually you roam to a desk where you stare at that until they are uncomfortable enough to speak. They tell you they are busy and to try another desk. You eventually get you vehicle back for an oil change. You expect 30 minutes for this very basic scheduled service (I can change my oil at home in this amount of time). Then at about the two hour mark you roam out of the waiting room wondering about the timeline. They begrudgingly tell you 10 more minutes, which turns into 30. And one more minor gripe... It is challenging to get this scheduled and it would be phenomenal if one could add a small recall item at the same time. Why can't these appointments be combined?

Corinne Odermatt

★★★★★

2 months ago

Lou Navamal is professional, courteous, and extremely responsive. He made the whole process smooth and stress-free, answered all my questions, and followed through every step of the way. I would absolutely recommend him to anyone looking for a positive car-buying experience.

Ilona Moore

★★★★★

7 months ago

I had my Toyota Corolla Cross serviced at Rick Hendricks. Alex Davidovici was my advisor, and, as usual, he was attentive, fast and efficient. They took the car in, took me to work, in about an hour it was done, I received a video from a technician, and got a ride to pick up my car. They had given it a wash, and it was sparkling as new. Alex is always attentive to details and courteous. I will continue bringing my car to be serviced here. Thank you!

DANNELL GILLESPIE

★★★★★

6 months ago

Ask for Alex Davidovici when you visit Rick Hendrick Toyota for service. He’s been my service advisor for years. Alex is always professional and courteous. His team will have your vehicle completed on time.

Ann Grant

★★★★★

6 months ago

We bought our Highlander 3 years ago from this fine dealership! Alex D became our advisor and he has been the most enthusiastic and helpful representative for Rick Hendrix Toyota! Always ask for this fine man when you request service there. AGrant

Rob Zaworski

★★★★★

6 months ago

I would like to commend Alex Davidovici for his caring, attentive, reliable and professional service at Rick Hendrick Toyota in Sandy Springs. My 2016 Toyota Rav 4 was purchased at Rick Hendrick and I have had Alex as my service advisor since 2017. R.E. Zaworski, M.D.

Michael Glass

★☆☆☆☆

9 months ago

Took my Sequoia in for a warranty service to have a faulty sunshade replaced. They had to order the part so I scheduled my service for a later date and was told it would a quick replacement 1 hour job, max. When I brought the car in for my appt, I was again told 1 hour job. FIVE hours later I'm still waiting for the car to be ready. Every time I ask for an update, sorry its 30 more minutes. If I had known the service would have taken 6 hours, I would have planned accordingly. Poor communication between the service advisor and techs. I will not be bringing my cars her again.

JC Aleman

★☆☆☆☆

9 months ago

When I arrived for my scheduled service appointment, I was made to wait nearly 20 minutes in my car before being assisted—despite the presence of several available service advisors. Unfortunately, the same delay occurred when I returned to pick up my vehicle. I had to track down a staff member named Rahman, finally other advisor Derrick, who appeared reluctant to help and ended up mixing up my paperwork with another customer’s. While the purchasing experience at this dealership was professional and friendly, the service department did not meet the same standard. If you're bringing your vehicle in for maintenance, be prepared for a frustrating experience.

Anna Sedlar

★★★★★

a year ago

I just got my 60k scheduled service done at Rick Hendricks and had a really positive experience. Greg Hawes helped me and I explained a bad experience with brake repair I had at another Toyota service center in town. He validated my concerned and said he would ensure the brakes were properly serviced. The service in total took less time then he quoted and he made me feel super confident in the quality of the work on my car. I'll be coming back for all my regular car care.

Lizzie Fetzer

★★★★★

7 months ago

I came in this morning because one of my tires was leaking air! Cas helped me out and explained the process and was super helpful. Melissa is always such a great person to see! She usually helps me out for my early morning maintenance oil changes and she recognized me today even though I hadn’t seen her in 6ish months! When I found out the wait for my tire would be 2.5 hours Melissa was able to help me get an uber home so I could feed and walk my dog cause I really wasn’t expecting it to take that long! Then when my car was ready for pick up, Cas gave me a call and ordered an uber for me to come back to Toyota to pick up my car! Excellent service!

G Clark

★★★★★

11 months ago

Keeping up with car maintenance can be challenging, but Alex Davidovici makes the process seamless even when I drop off my vehicle after hours. During my recent visit to the Sandy Springs Toyota service center, I was impressed to receive a personalized video from the technician, clearly explaining the diagnostics and recommended procedures. What I appreciate most is leaving the service center with confidence that the work performed was necessary and fairly priced. This peace of mind is a testament to Alex's integrity and expertise. His dedication to customer satisfaction is truly commendable.

Julie Coleman

★★★★★

a year ago

Alex Davidovici is our service writer and takes excellent care of us every time we visit Rick Hendrick Toyota. My husband and I both have Toyota Land Cruisers and have had the pleasure of working with Alex several times. Each time we are happy with our experience and leave with a smile. Alex is so good with customer support and takes pride in keeping us informed about our vehicle and what to expect. Ask for Alex next time you need auto service! Julie and Joe Coleman

K W

★★★★★

a year ago

Upon driving into the service bay, Saturday morning, I was immediately greeted by service advisor, Andrew Bible. He made sure that my service requests were clearly itemized and properly addressed in a timely manner. Andrew was thoughtful enough to communicate closely with my sales partner, Stephanie Kroll. This attention to detail has really solidified my confidence in the Hendrick Toyota team!

Anthony Busby

★★★★★

7 months ago

Casateli was responsive and helpful in letting me know what needed to be done with my car as well as answering any questions I had about the service inspection. A great experience overall!

maureen connelly

★★★★★

8 months ago

Melissa helped me and it was easy to check in to get my car serviced. I even got a video from the technician inspecting my car. Very informative and I feel that I am in good hands. Thanks 🙏