Rick's Custom Auto

Sparkling Brook

★☆☆☆☆

11 years ago

Agreed to Delco part, but Delphi part installed (Delphi is not the manufacturers recommended part & less expensive). The charge listed on final invoice for the part is more than if the customer had purchased retail. There's no email to confirm work if there's confusion. Attitude toward patron was unprofessional and lacked a sense of customer-service orientation. When called for pick-up, customer was told new headlight installed, but customer never contacted prior to installation and the work was not authorized, so the mechanic rudely informed the customer they'd put in the old one. Charged for 1-qt of oil when, again, customer did not authorize AS OIL CHANGE HAD JUST BEEN DONE AT ANOTHER SERVICE PROVIDER; however, this appears to only be a $2 fee. All in all, this was a very stressful event. The owner acted as if he was doing the customer a favor, but the patron feels they were overcharged and treated without care. After completion of the transaction, the customer received a text, "please do not text or call my cell phone again thank you have a nice day," as the only way to communicate was through texts with the mechanic, the patron feels this is a continued lack of customer-service.

Nikola Mckenna

★★★★★

8 years ago

My family and friends have been going to Rick for almost ten years. When something goes wrong or even if I just need help or advice Rick is always willing. Hes never tried to sell me anything I don't want or need and he's always gone over the top to make sure he was fair and honest if anything happens. If you want a good job done and a reasonable rate this is the guy to call.