About Business
Residents of Tacoma, WA, Tacoma have long trusted Rick's Diagnostic & Repair Service, Inc. for their expert Car Repair needs. Whether you need assistance with Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.2/5 rating with 63 reviews. Throughout Tacoma, and particularly in Tacoma, WA, Rick's Diagnostic & Repair Service, Inc. is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Rick's Diagnostic & Repair Service, Inc. for any Car Repair inquiries or to schedule a visit to their Tacoma, WA facility.
Google Reviews
Chris Smith
★
☆☆☆☆
3 months ago
Tired to charge me nearly 14k for a 4.5k transmission fix, we'd had them do a general inspection of the car before a trip, came back as no problems, good to go. Transmission dies on the trip, apparently expected of the model and year. Had a full tank of gas in it. Towed the car back to the shop. After getting it towed to a different shop, discovered brakes now need repair and gas tank emptied.
James Peterson
★★★★★
Edited 4 years ago
Been having problems with a Ford marine engine for 7 months . Did everything I know and couldn't figure it out . I'm a fairly good backyard mechanic and my pride won't let me quit ..well I about gave up . Rick s made an appointment to put it on the scope . Within 20 minutes he found two bad plugs (I just bought cheap ones) he replaced them checked compression on all 8 cylinders. Fired it up and it was fixed . He also pointed out low fuel to the carb and I checked the pump and it was low ..so I ordered the right parts . Glad to have knowledgeable mechanics with proper equipment in my neighborhood. They solved a 7 month problem within a hour . My dad had a guy install new spark plugs in his hemi (16) paid top dollar for iridium plugs . He kept the truck for 5.5 months .. I went to get it and it was not drivable so I had it brought to ricks diagnostic and repair . He pulled all plugs to find a old champion and two new v-power and one old burned iridium. One hole didn't even have a plug in it . And a broken coil. One hole was stripped out and had to install a " time cert " while he was in there he fixed a few other things and replaced a water pump . .. He called and said it was done ,he did a fantastic job fixing the other mechanics work and this hemi runs like new . Dad couldn't be happier . I recommend this company for auto and pick up service . Honest and to the point ,
Loretta L
★★★★★
a year ago
After dealing with 2 Ford dealerships that kept my vehicle all day, and didnt even look at it, they were telling me I needed all of these expensive tests that costs a minimum $180 each! I called Rick's and ran my problem by Frank, he was very pleasant and professional and confidenthe knew what it might be- he was able to schedule a time to come in for a look within 2 days! I brought it in in this morning, he had it fixed and ready a few hours later. He even aired up my tire that had a slow leak! Thank you!
glenn sampson
★★★★★
a year ago
call this shop yesterday they were able to fit me in the next morning i have had a sun roof on my car stuck open for a few months they were able to get it closed in about 2 hrs and the price they charged was very reasonable under 200 am so thrilled to have it done can say enough about how great these people are and the work they do. Thank You so Much! Forever greatful! Glenn
Shari Owen
★★★★★
2 years ago
I highly recommend Rick's Diagnostic & Repair Service. My car had been diagnosed at another place with an estimate over $1100.00. I took it to Rick's for a second estimate, he came in $400.00 less. I decided to have the work done by Ricks. It was even less when it was all said and done. I received a follow up call to see how my car was running a couple weeks later. It is hard to find good, honest and reasonable mechanics now a days. All my future work will be done at this shop!
Raima Catholin
★★★★★
3 years ago
Rick is very trustworthy and cordial. I had taken my car to the dealership for its routine oil change when they informed me that I also needed to have my "Power Steering Fluid" changed or flushed, among other things. I was spared an unnecessary 290+ dollar service when Rick noted that I only have electric power steering! I'd unquestionably suggest him to anyone in need of work!
Cathy Williams
★★★★★
Edited 3 years ago
I had my car stolen and I had it towed to their shop. They are very understanding and did everything they could to help me get the information I needed for my insurance company. They also were able to help me clean my car out and a place to store it until my insurance could get to it. I would recommend them to anyone looking for an honest and trustworthy shop to take your car. I greatly appreciate everything Rick and Ryan did to help me.
Michael Velilla
★★★★★
2 years ago
Half way into a road trip to Leavenworth for a ministry retreat, my alternator died. They got me right in and on the rack. They replaced my alternator and serpentine belt and had me back on the road in a few hours. I asked for a recommended place for us to have lunch and the owner offered to drive us to and pick us up from his recommended lunch place. We were Blessed to have found ourselves at Rick's. I have already recommended Rick to pastors that are local to there.
J M
★★★★★
5 years ago
Rick us super friendly and honest! I had taken my car into the dealer for its usual oil change and they told me I needed to have a few things done, one of which was a "Power Steering Fluid" change/flush... Rick took a look and noticed that I only have electric power steering, thus saving me a needless 290+ dollar service ! Would definitely recommend him to anyone needing work done!
Nilesh Smith
★
☆☆☆☆
a year ago
Do not use. Back in March of 2024 Rick told me and quoted me a engine replacement job. I told him I order the engine myself. He said they could do the job and gave me a quote. The engine arrived in April so I called Rick's to set up the appointment. He stated at that time he wouldn't do the service. Now I have an engine with no mechanic to install it. I will not use this place ever.
Georgia Joseph
★
☆☆☆☆
a year ago
I don’t recommend this place I went in a told him to check fuses he didn’t he said his son didn’t check but charged me 646$. Good thing for my neighbor G he straightened that out real quick. I don’t think this is a honest place, or he just didn’t want to help me , whatever it is don’t take your car here !!!
Lynsie
★★★★★
6 years ago
I was recommended by Bill’s Tune Up Center because Bill was booked for the next week. I called Rick’s and was able to get my car diagnosed and repaired the same day. When giving the car history and problem, both Rick and the mechanic, Ryan, were in the room and listened without interruption. They were both completely transparent with the process and kept me updated on what was happening and why. Once Ryan found the issue, he showed me exactly where it occurred. I had an electrical problem with my crankshift position sensor/wiring. Rick ordered the needed parts, and I was able to leave in about an hour. The place is kept neatly, and the employees are very professional. I can confidently say that I walked out knowing exactly what happened to my car, and that’s a great piece of mind to have when going to any auto repair shop. I have a 07 Hyundai.
Edward McNames
★★★
☆☆
a year ago
Overall, a good experience with Rick's. Took my Xterra in a few times for oil changes, tire install, and catalytic converter. The cats leaked a couple times, and they fixed the issue. Was told it was normal for them to not be flush, and it probably is, just kinda a pain in the butt to go back and forth and Uber home and back. Problem was rectified. Ck engine light came back on, I read the code at Autozone, and it was a cat issue. Was told to bring it back, and I'm sure they would've made it right again, but I live in Tacoma now and couldn't make it in. However, the reason for the 3 star review: I recently took car to Greg's in Puyallup for the ck engine light (history code due to Cats, Rick's repair still good), and unrelated repairs. Mechanic asked who fixed the Cats and told me the heat shields were re-installed with wire instead of nuts and bolts. This is pretty lazy and for $3k repair I would expect more out of a reputable shop. Maybe just a one-off, but still.....
Ashley Perry
★★★★★
2 years ago
Rick, Frank, Jenny, and Ryan form an incredible team. After facing disappointment with Larson Cadillac service department in Fife, I turned to them with my 2014 Cadillac ESV. Their expertise and communication skills are truly valuable to me as a customer. Over time, I've brought four of my cars to them, and I wholeheartedly recommend their services for excellent customer care and satisfaction.
Tamera Morris
★★★★★
4 years ago
I have known Rick for over 30 years. He is honesty and his work is detailed and trust worthy. Rick has Always gone way far and above. Rick investigation and diagnostic is thorough. Rick truly cares about the saftey. Ricks work on my Sons project truck..OUTSTANDING! I have will continue to recommend Rick to anyone who need Mechanic with Integrity!
james gulley
★
☆☆☆☆
6 years ago
After saying it would cost me over $1,000 to have an electric window repaired he said if I wait 7-10 business days he could do it for approximately $500. I tried offering alternatives to his parts retailers, including providing it myself, to help reduce the price but he wouldn’t have it. Then left the door panel on my car taken apart so I couldn’t take it home that day, even though I explicitly noted that I needed my car back that day. Would not recommend.
Devin Greeley
★★★★★
4 years ago
Rick's was fast, friendly and effective. They do great work. I've had 2 of our cars repaired here recently and everything is working great. If you need an auto mechanic to diagnose and fix your car, take it to Rick's. Thanks guys!
Jessica Day
★★★★★
5 years ago
I will be taking all of my family's vehicles to this place from here on out. I have nothing but praise to sing for the shop.not only do they diagnose an issue that Subaru failed to find, they kept me from blowing my engine on the freeway and actually said they were surprised that I had been driving so long with a mistake on my vehicle. Considering Subaru had just looked at this vehicle and told me that it needed work, I'm very upset that they didn't notice the water pump with inches apart from where it should have been.the point is this shop caught every single mistake made in the past and they not only did the work that theydid the work at such a great price and they did such a quality job that I have nothing but faith in this shop. I am now going to be a customer for life. Thank you to you and your son for finding the issue in my car and keeping me safe on the road.
Amy Maraschky
★★★★★
6 years ago
I'm so happy to find a mechanic I can trust and actually has time to work on my cars when they need help. There are some other trustworthy ones in Tacoma, but every time I try to take a car in, they're booked out for weeks or months! Rick opened his shop on McKinley Ave just a few months ago. I had Rick work on my 1983 Silverado. I came in with a list of complicated problems that I had diagnosed myself and he quickly figured out within 24 hours that I was totally wrong and it was a much simpler fix than I thought it would be. He was considerate of my budget and kept things simple for me. He said there's a lot more work he could suggest doing, but he didn't want to pressure me when he know I was on a tight budget, so he let me know about some important little things to do myself like the license plate light, for example. When one major replacement was out of my budget, he made it comfortable to say no to that part of the repair. I decided to try doing that one myself first, then take it to him when I give up. The repair bill came out to be a bit lower than the estimate, which I really appreciate. He also removed a wasps nest from the truck that I didn't realize was there. I thought maybe there was one, but I didn't ever see it. Yay for Rick! I'll be a loyal customer from now on.
Jono Penn
★★★★★
Edited a year ago
Rick is skilled, priced fairly, honest, and transparent. Any vehicle I own from here on out will only be serviced here. Cannot overstate how excellent the service and experience is
