Rick Weaver Buick GMC Body Shop

Ji varga (Topaz2018)

★☆☆☆☆

Edited a year ago

They did not call me back and “assumed” it was okay to go ahead and fix my car, very upsetting and the manager said I was wasting her time. But they did the job fine, But their customer service is atrocious and threatened me with a lawyer because they assumed and forced me to pay for something I never once Okayed or signed off for.

Nick

★★☆☆☆

5 years ago

Very expensive, what they said would take 4 days took 12, as previous reviewers have stated there is a lot of hand holding and calling to check up on them that they are actually working on the vehicle, they have a new excuse for the delay every time you call, work seems to be sufficient so far. I think they are taking advantage of being the only certified GMC/Buick service in the area...

Zaina Al-Muraihej

★★★★★

8 months ago

Thank you for an amazing job, it was like the damage was never there! Ray did a phenomenal job!

Forrest

★★☆☆☆

6 years ago

Long review short: DO NOT come here unless you want to hand-hold these folks through every little step.(from estimate to actual scheduling to rental cars...) The shop drops details and they will probably waste your time in one form or another, and more so than other body shops would. I give two stars because they seemed friendly enough at first, but unfortunately with car work the devil is in the details and it’s easy to tell this isn’t a point of strength for these people. Unfortunate, as they are the only GMC dealership in Erie.

Funnr Thanu

★☆☆☆☆

9 years ago

I would never again go to Rick Weaver Collision Center to have a vehicle repaired. Michelle who works the desk and Gene the manager gave me wrong or misleading information about my rights as the car owner concerning repairs and the insurance companies. They performed repairs contrary to my intentions and tried to bill me for it. RWCC ordered the wrong part and tried to bill the insurance company for restocking fees. The door and fender were repainted because they were scuffed up in the collision. None of the prior rust, dents, scratches and possibly bug guts around the areas damaged were addressed before RWCC repainted them. They painted right over the old dents, scratches and rust. I had asked Michelle when I took the car in about paying extra to have some rust on the bottom inner lip of the door removed and painted. She said taking care of that would was part of the normal process. Well they didn’t. There is paint right over the rusted areas. A little circle of paint next to the bottom edge of the door peeled off because the paint on the bottom of the door edge was ragged and hanging like burrs and caught on something.

Coffee Now

★★★★★

3 months ago

Excellent work on the paint and body repair, priced right.

brian sterling sr

★★★★★

3 years ago

The people at Rick weaver body shop did a great job on my truck it came out beautiful thanks gene and the crew there

Naomarius

★☆☆☆☆

9 years ago

Progressive preferred such a joke. Thus place said to be backed by progressive and they would do quality work. They may gave fixed up my car which took 2 weeks but didn't put effort into assembly. My door handle that got replaced is still not securely in place like it was. The key lock vibrated out and pulls right out letting anyone access my car if they wanted. The worst place to suggest taking a car too. And I made they fix the same handle 3 times since they didn't care how it was put in the 2nd time. Avoid this place unless you want your car there for a long time and get it back in half the shape it was in before your accident.

Brandon Godfrey

★☆☆☆☆

4 years ago

I'd give zero stars if I could. I was sent there by my insurance company. After a week they called me and said my car was DONE so I paid my 500 deductible. My wife goes to get the keys and my car is missing a part. The lady tells my wife that they will call us and tell us when the part is and ill have to come back. Then why did they tell me it was done and why do I have to pay 500 dollars if the job isn't complete???? After fighting with my insurance I kept my rental and they kept my car until it was ACTUALLY DONE. The paint also didn't match and they left my car on a slit hill and it's stick with no E brake on, just unreal. Stay away trust me!

Janice M.

★★★★★

4 years ago

Initial contact. Gene came out in the rain to do my accident estimate. Very thorough. Got it promptly scheduled. Got info to insurance company promptly. My vehicle is summit white. White is one of hardest to repaint. It matched perfectly. Work was well done and a bit ahead of schedule. Theyeven cleaned it! Just fyi--they didn't Re-adjust seats or leave radio on, etc. A pet peeve. Highly recommend.

Nicoletta Tromans

★☆☆☆☆

Edited 2 years ago

Horrible Experience😡😡😡 Had my car fixed for an accident I was in. After that they cleaned my car a free service they do after fixing your vehicle. But instead DESTROYED the tint on my windows. Jean knows this was the doing of the shop but refuses to fix what they damaged. Now I had to file another claim with my insurance to have it fix. They can deal with the Insurance Company now. Extremely irresponsible zero customer service.

Don Moore

★★★★★

2 years ago

I have trusted Rick Weaver's body shop for a number of my vehicles over the course of many years. They do a perfect job of paint matching even on older cars. The finish and fitting of any new components is as good or better than factory. And they are very fair and honest. I had a repair done recently and afterwards I noticed another part of the body that could use a touch up. The estimator said... "Well, yes, I could fix it, but, honestly it's going to be pricey and it's not noticeable. I don't think I'd spend the money. ...Up to you.". How many businesses would do that? THATS why I'm loyal.

leroy brown

★☆☆☆☆

5 years ago

I took my truck here bc it was referred by my insurance company. Long story short they had my truck for over a month due to they said they could not get parts. I had to get my own parts they said was back ordered. I had them in 2 days from the dealership. When I got my truck back I found that I had grinding dust stuck in my clear coat and it started to rust all down the right side of my truck. It’s a Aluminum f150 so I know it was not from my truck. They did not replace my License plate bracket on my front bumper and the rear tailgate came apart from them not putting the screws back in it tryed to call and get it taken care of but I was just waisted my time. They are not professional and are rude. Would not trust people to paint a bicycle!!!

Mara Mendez

★★★★★

a month ago

Everything came out looking goooddd 🤩🤩 thank you guys so much!!!! Shout out to Ray for keeping me updated with the repair process !!!

Lisa Pfeiffer

★★★★★

7 months ago

Super folks working here! Needed my tailgate replaced on my Ford, they got it in and it was only there for 5 days!!! Kevin and the guys did a wonderful job!!! paint was flawless, perfect! when i came to pick it up the officw staff were super friendly and they even washed and detailed the truck!!! Couldnt me happier! Thanks Rick Weaver Body shop!

Krista

★★★★★

8 months ago

I had a great experience! I got in an accident right before the holiday and they were able to take it in through my insurance the following Monday. They took care of me when I first walked in then kept me updated through a tracker via text messages. I accidentally came in early before it was done being cleaned and they got it finished so quick! It looks like nothing ever happened to it, I recommend this place. I even consider going to the dealership to get my car done for future maintenance because they treated me so well!

Madeline Harvey

★★★★★

5 months ago

I had my car repaired with Rick Weaver through Geico insurance, and they were great to work with. They made everything so easy and went above and beyond with the repair! I’m so happy with the work that was done!