Riggs Tire And Auto Service

Jim Beavers

★☆☆☆☆

9 months ago

Kept my vehicle over three weeks. Charged me for parts he didn’t install Put new tires in before checking with me Never fixed the original issue on my truck. I feel absolutely scammed.

haylee schoeff

★☆☆☆☆

a year ago

DO NOT TAKE YOUR CAR HERE! Chad absolutely screwed me over, and he definitely payed the price for it. I dropped my 2008 Honda Accord off, and told them I needed my serpentine belt replaced, he told me it would be done the day of if not the next day & it wouldn’t cost me anything but 75$ for the belt, and a little extra for labor, which is very understandable. Fast forward 3 days down the road, and no phone call or communication from the shop, and I was calling them NUMEROUS times a day to figure out why my car was taking longer then what they had communicated to me, no answer, I have a full time job and need my vehicle. Chad finally reached out to me stating they replaced my valve cover casket & a bracket on my serpentine belt, but didn’t actually replace the belt itself, which is what I asked for them to replace in the first place, keep in mind, I never said anything about my valve cover casket and it was never communicated to me that they were replacing that on my car, this was completely done unauthorized. I was told that it would now cost 1500 dollars to get my car out of the shop, and that the work has already been done, a huge jump from $75! I was furious, so I got a ride up there and expressed my concerns to Chad about the unauthorized work and the poor communication from his shop, he was very apologetic and told me he would take whatever money he could off of the ticket, he only took off 250 dollars so now the price was 1315 he also stated that whoever worked on my car previously is the reason I am paying the price now, and that he would have his wife write me a letter for the previous shop stating everything they did wrong to my car, to try and help me get some of the money back that I had to pay him to get my car out of his shop, Chad also refused to give me a receipt after payment and charged my card MORE then what was told to me, $1465. Fast forward, I never got that letter, Chad has now blocked my phone number. Why say you would help me if you were not going to? I had to file a dispute with my bank, and it got approved but my bank asked for proof of the work they did and did not do on my car, after getting my car looked at after this whole mess, turns out they completely messed my engine up, oil all over the engine due to this crappy “valve cover casket” replacement that I did not authorize. I can’t stress enough, if you are a young female, this guy WILL take advantage of you, do NOT take your car here.

Mark Cain (Cain)

★☆☆☆☆

5 months ago

Horrible service. Sat there and noone even spoke to me about changing my tire. I just left.

Justin Lockwood

★☆☆☆☆

a year ago

If I could leave 0 stars I would. This owner is nothing but a liar and a scam artist, he charged me for tires, spacers. He installed the tires but couldn’t balance them properly so I had to take them to another company to get them to tell me that 2 were bad and 2 were balanced on the opposite side of where they should have had the weights. I have tried to get him to fix this many times and after 2 months and 9 trips to his shop it’s still not done. I had to order the spacers that I paid him for because he never did, I had to take the truck to a different shop bc he was competent enough to figure out what was wrong and he lied to me about doing the alignment so now my new tires are wearing unevenly. I have tried calling and texting him repeatedly asking about the lieing and just wanting to get done what I paid for, today I decided to make a Facebook post tagging him and his business and he finally calls and proceeds to threaten me.

L Bryar

★★★★★

2 years ago

The guys at this shop are honest, knowledgeable and provide quick service! I pulled into their parking lot after receiving a very predatory quote from a chain auto shop down the street. They listened and replaced my alternator with a brand new one for a reasonable price and on the same day. I will be returning soon for routine maintenance. Riggs is my new automotive go to!

Yasnier Mora

★☆☆☆☆

a year ago

If I could leave 0 stars I would. This owner is nothing but a liar and a scammer, he charged me for a new tire which was never installed. I came back every day to ask if it was fixed and they said the owner was not there. I asked them to give me old tire and my money back and they refused. Don’t take your car here.

Stephanie C

★☆☆☆☆

3 years ago

Not an honest place to take your vehicle to. I was pricing to help a family in need of new tires. I priced a set near the families house but decided to post on Facebook if anyone would help. Chad Riggs reached out and said he would take take care of it. When I asked the price he said don’t worry, I’ve got you covered. When we went in for the appointment the tires weren’t there and the owner was on vacation. The family had to drive 45 minutes for an appointment that was for nothing. They came back the next day. We got the tires on. I texted the owner back and asked the price. I had no answer so the office called and he told them the price. They knew the story of what we were doing. Chad Riggs told them the same price I had been quoted from the other company to start with. He took advantage of the situation to get the deal. His workers felt bad and apologized. At that point I also realized Chad had blocked me on all levels so that as soon as I realized what he had done I wouldn’t be able to contact him directly. Shady business that takes advantage of people.

Nacole Fleitz

★★★★★

5 years ago

I have been working the last couple days to get my brakes fixed. Typically a family member does My repairs, but due to medical issues they were unable to work on them this time. Every where I went for an estimate or to schedule an appointment I felt as if I was being taken advantage of. Each time, calling the family member to get their opinion of the price etc. This place was super fast and the cost was more than half of what the other places were wanting to charge. I came in within 20 min of talking To them. Been sitting here watch them do the work. I haven't even drove my vehicle yet, but with every customer that walks in, I know I’ll be satisfied. I never write reviews. But I felt like this will be the Exception to my rule. I’ll def be back if the time comes again.

Kathryn Dillin

★★★★★

5 years ago

These guys are great! I stopped overnight in Louisville on my way from Chicago to Johnson City and noticed the next morning that one of my tires may have a screw lodged in it from the first leg of my drive. I hustled over to these guys and they fixed it up in no time while being polite and conversational, too. 12/10 recommend them if you’re looking for quality service from a friendly hometown garage!

Tayler O'Daniel

★★★★★

8 years ago

The guys at Riggs Tire and Auto Service were amazing. The owner saw me with a flat tire pulling into my daughter's daycare because it had just popped moments before. He pulled over and told me that he had a shop just around the corner and that I should bring my car there. After trying to put air into my tire and fix it on my own with no success, I had to have a tow truck tow my car less than a mile to his shop. Once I got there he informed me that he could have brought the tools needed to change my tire for me at the daycare where he had just seen me. They did not have my tire there so the owner himself left and picked up my tire brand new and brought it back to the shop to be put on my car. This was all done in less than an hour and I was also given a warranty for the tires he put on for a free patch for life. The price is also significantly cheaper than any other tire shop I have ever been at. All of the employees were so kind and I will always refer anyone I know to the shop from here on out. Thanks guys!

Rand Gad

★★☆☆☆

2 years ago

Although I got a pretty good deal on used tires, the office said that it came with balancing. With the shaking driving home, I discovered, apparently the shop is not aware of this policy. Who sells tires without balancing?! If not, then unsafe practices or unconcern for the customers. Tried calling back several times only to get a full voicemail. Balancing doesn't cost that much to the company. Too bad, they apparently do not want return customers.

L Dicken

★★★★★

2 years ago

Highly recommend! I got a really cheap but really good quality used tire from these guys today..super nice folks! Really go above and beyond for their customers! I appreciate you fellas!

Christina Sturgeon

★★★★★

3 years ago

best customer service i’ve ever received! Chad, the owner was so helpful and so nice my entire experience. i truly couldn’t have asked for better help when both of my tires went flat. i’ll be coming here anytime i have any car issues. they are very trust worthy and amazing people. i’d give more stars if i could:)

Grace Harris

★★★★★

a year ago

I have nothing but good things to say about Riggs Auto my car has been in multiple shops and nobody could find the actual problem with my car... Until I was referred to riggs Auto they got my car in the same day found the issue and fixed it not to mention made sure I made it home safely after I had to leave my car there if you want a honest mechanic who gets a job done Riggs is your place

N

★★★★★

6 years ago

Stopped by real quick too see if they could help with an air leak in my tire. They found the source of the leak (nail 😠). Instead of patching me up and scheduling a tire change at a later date, they saved me a lot of time and went ahead and threw some new tires on there for me. Great local owned business with unreal customer service!

Michelle Willis

★☆☆☆☆

3 years ago

Took a vehicle here to get brakes and rotors changed. Received a phone call 3 days later that the abs module was bad and needed to be replaced which was going to take the bill over $1700 which I approved. So I picked up the truck and paid the bill. When i drove the truck home all my lights were on check engine etc. So i called Chad and he told me take it to Collins Ford they would run diagnostic test on it for free. So thatswhat I do. Collins Ford lets me know that a used part was put on my truck which is why all the lights were on. He explained that you have to replace abs module with a new part or the lights will come on. So i got home check my bill from Riggs Auto and I was charged for a new part $470 and they put an $80 part on it. Well according to KY state law UDAP a mechanic can not put used part on your vehicle without your knowledge let alone do it and charge you for a new one. So i have called and called Ruggs Auto and for 9 days they will not return my call. So i go up there and have one of mechanic call Chad from his phone and chad answers and gives me the phone and soon as i stated my name Chad hung up on me. So the guy at Riggs calls him back and I explain the law to Chad and he states they will put a new part on my truck at no costs. That was over a week ago and havent heard from Chad yet. Law also states it needs to be done in reasonable amount of time which it isnt. Please dont take your vehicles here bc for mechanic to put a used part on your vehicle and charge for a new part is the most dishonest a mechanic could be. please beware when taking your vehicle here bc will leave with more problems than it had. Have already contacted the attorney general and filed a complaint. If i could give less than 1 star i would.

Tyler Berrios

★☆☆☆☆

4 years ago

When Chad is not their he screws his customers by miscommunication between staff members I asked owner to call me for price and that I had a new number, it costs 75 for struts plus tax but he fixed them before contacting me not to mention he replaced my brake pads without asking first. All of a sudden i went from having a 75 dollar bill that should have been 25 to having a bill for 164.00 what a joke.