Rimrock Subaru Service Department

Levi Purdum

★★★★★

4 years ago

Very professional and helpful employees at every level.

David Graves

★☆☆☆☆

Edited 4 years ago

Not one thing they fixed on my car is right other than changing the oil!

Miranda Olson

★★★★★

5 years ago

Jorge is great! I have nothing but good things to say about Subaru service center

M A

★★★☆☆

4 years ago

The customer service is really good but the actual services although great take a while to finish

Ty Walsh

★★★★★

5 years ago

Chris Singh is one of the best in the business. Always friendly and educational. Helps keep my subaru nice and happy. Thank you

Micheal Harris

★★★★★

6 years ago

Always done thier best to take care of me, I've never had to wait more than a few minutes for a ride after dropping off the car.

mitch hall

★★★★★

3 years ago

New Subaru owner, love the all wheel drive. Never owned a vehicle the handle so great on the snow and ice like there was none

Sherri Deitz

★★★★★

Edited 2 years ago

Very helpful I needed a very small part for my Crosstrek. They had it in stock, and I was on my way.

Andie Mungle

★★★★☆

3 years ago

Friendly, helpful staff. Good service. Only hiccup was communication... don't bother trying to call on a Saturday. No one answers, even after 5 calls. I understand they were short staffed and quite busy, though. Its understandable, but should be addressed soon.

Mitched TimothyX

★☆☆☆☆

2 years ago

Devastated me on the cost. I had a simple radiator cap that was lose, and they charged me for pressure testing it, a new cap, and a bunch of other things. All the had to do was put the cap back on if they were honest, but they charged me about 300 for just putting a radiator cap back on

eric griffin

★★★★★

5 years ago

Came in to get some recalls fixed and asked to see the new Ascent. Their customer service is top notch! They are accommodating and very kind, from Janell to the nice girl with glasses at the sales desk to Trey. I will definitely be back for the Ascent later. Wish I could give more stars

Jesse Eyebrain

★★★★★

3 years ago

Great service, something went wrong with our repair and it required lots of extra work, they covered the problems and gave us a rental car , no charge.. salesman "Jesse" is nice professional and friendly. They have a policy that 8 of 10 = zero for cust service, well they/he scored a 10+ , thanks guys.

David Breton

★☆☆☆☆

3 years ago

Extremely poor customer service. The service team lacks basic respect. The assistant service manager, Jesse Kinder, was incredibly rude in explaining a situation. Jesse has ZERO compassion, empathy or understanding. I understand why the employee turnover is so high. Go elsewhere!

Ralph Martinez

★★★★★

2 years ago

We have purchased two vehicles from Rimrock Subaru in just over a year. Sales team is excellent. Every one is very professional. A special thank you to Miss Rebecca Bandy. You're the greatest.

Emily Elwood

★☆☆☆☆

a year ago

After two visits within 6 months totalling $4k and continued problems, I cannot recommend this dealership service department. First service was for a check engine light - they replaced the torque converter as well as a bunch of fluids and did a full inspection. However, within a few months, the car started burning fluids. (Of note, though not a huge deal, the glove box had been disassembled for whatever they did but it wasn't fully put back together - we didn't mention it as it was something we could fix ourselves and seemed minor at the time.) The burning fluids led to a second visit where a few minor "repairs" were done and we were sent on our way. Fast forward a couple of months and something still didn't seem quite right which included noises under the hood. As we'd taken our Subaru to Rimrock twice now and continued to have issues, we found a real mechanic who identified several things that they confirmed were definitely overlooked by this place including but not limited to: - drive belt was cracked - idler arm needed to be replaced - water pump was leaking - rear brake caliber was seized - two lug nuts had been cross threaded when they did the brake inspection As such, we will not be recommending this dealership service center to anyone nor will we be using them again.

Leia Larkin

★★★★★

a year ago

We've used Rimrock Subaru for the last two years. They're always friendly and accommodating! They've taken care of us multiple times. Jesse has been great and we appreciate the rest of the crew aswell. Thank you guys!

Jesse Wheeler

★★★★★

a year ago

I recently brought our Ascent in for its 60k mile service and had an outstanding experience. Jesse in the service department was absolutely fantastic - professional, knowledgeable, and genuinely cared about making sure my vehicle was properly maintained. He took the time to explain what the service entailed and kept me updated throughout the process. Thanks again!