Road Runner Muffler Shop

Sean Hopkins

★★★★★

8 months ago

Highly recommend this shop, smaller family owned shop that does amazing, quick work. They’ve done a few jobs including custom exhausts on my cars and have nothing but positives things to say. Very transparent and very reasonably priced. 10/10, don’t hesitate to bring your car here

Mike Dion

★★★★★

a year ago

Be forewarned that this is a long, but very positive, review. By a recommendation I had gone to an auto shop in Agawam (no names mentioned since this review is merely to describe my experience at Road Runner). I had been charged $165 for a diagnosis, because it required the removal of the heat shields for the exhaust. I haven't been to a repair shop for exhaust in decades so I didn't realize this wasn't how everyone did it. The diagnosis was that the catalytic converter and flex pipe needed replacing and the cost was going to be $2,400! Hearing that number I nearly fell over since it was the exhaust, not a transmission. I did a Google search for exhaust repair near me and was going by the reviews of each shop as to whether or not I was going to go there for a second opinion. Road Runner ranked fairly high for their reviews so I went there for my 2nd opinion and I couldn't have been happier with the result! After speaking with them on the phone prior to my visit I was told to show up right when they opened at 8 AM and I should be able to get right in to get the diagnosis done. I was also told there was ZERO cost for the diagnosis. I asked if this included the removal of the heat shields and I was told again zero cost. Wow! Based on that alone I knew I had made a better decision than going to the first place I went to. I went the following morning before they had opened and the moment they opened they took me in within minutes. I was very relieved with that. That was not the only relief I had. They worked with me regarding the cost and gave me additional info on what I needed to do, which dropped my cost from $2,400 to just over $1,000!!! You have no idea of the stress that was relieved from my chest hearing that the price dropped to less than half of what I was told originally. Part 2: I also needed the front end looked at for clunking noise coming from the area of the wheels, which I associated with needing struts. Little did I know that when he was looking at the exhaust he noticed that the sway bars needed to be replaced. So when I mentioned about the struts I was told that it's probably just the sway bars. I asked for a quote on the price to replace them, while thinking I was going to be spending well over $1,000 on replacing struts, and was quoted a mere $212 to have the sway bars replaced. Not only is Road Runner good for your heart health, but your wallet too! You do not find very many people these days in this business who are not out to steal money out of your wallet. I simply cannot say enough good things about Road Runner. There is no other place that I will go when I need anything done on my vehicle that they do there. PERIOD. Go to Road Runner if you have questions about issues with your vehicle that they specialize in, because you will not find a more honest, helpful, repair shop around. They have me as a customer for life!

Amy

★★★★★

a year ago

Highly recommend this place! Connie is super nice. I dropped off my car at 8am and by 115pm I received a call saying the issue was fixed and the price was completely fair. I'm driving to the Cape next week and was in a crunch with this I car issue and am so happy they could help me and not charge me an absurd amount. FYI Go early...they are so good they are super busy!!

Jason Belmer

★★★★★

11 months ago

RoadRunner is great ! Very honest about work being done and work that needs to be done to your vehicle! Very affordable as well! Highly recommend they're services. 10/10

LoYaL1 Up BlEsS

★★★★★

a year ago

Just make the call. I called in and spoke to a nice Lady who listened, first and foremost to my issue and told me to drop the truck so they can take a look and quote me a price. Talk about fast and accurate. Received a call within the hour with more issue than I thought. Very very reasonable price quoted for the labor and parts when compared with other places, but what stood out was their recommendations to fixed. I’ll be back in the future for sure. No lights on my dash, truck is more powerful and super quiet. Thank you Road Runner. P.s No comparison in the SPFLD area you won’t regret this decision. Happy customer👍🏽👍🏽👍🏽

kelly summers

★★★★★

a year ago

Professional and honest. I definitely will bring my other cars here if needed. They made the repair quickly and at a fair price.

Sonia Maldonado

★★★★★

2 years ago

Highly recommend! I called Road Runner in the morning to bring my car in because of a noise it was making. Connie told me to bring it in and she would have it looked at and will call me back once it was checked. I dropped it off, got the call. I agreed to the fix and my car was done within the hour. No complaint's, reasonable price and pleasant service.

Dylan

★★★★★

8 months ago

Took my car here for a custom exhaust and they guided me through every step and piece. Great work and prices.

Tricia Taylor

★★★★★

3 years ago

Dropped my car off to them they diagnosed the issue within an hour and gave me a call. Replaced my 2 front brake pads, rotors and removed a plate that was scrapping causing this heinous noise. All at a more than reasonable price. Fast and friendly service will definitely return and recommend. Thanks again

Sam Collins

★★★★★

4 years ago

Went here after a referral from our car dealership for a repair to our S pipe on our exhaust. Price was wicked reasonable and they were able to help and fix our repair wicked fast.i would defiantly recommend coming to this shop for repairs needed for your car. staff is wicked knowledgeable and friendly. would highly recommend. They do not allow seating on the inside which was fine, there is a wicked good diner right down the road to grab some food while your car is being checked out. THANK YOU AGAIN

Marcus Stimage-Norwood

★★★★★

3 years ago

I love this place. They are professional and direct. Great quality of work and they don't waste your time with stuff you don't need. Brought my car to them for some custom exhaust work and the car sounds truly amazing. If you want it done right and only once, check them out. Thank you Roadrunner, I love the sound.

Hillary Marek

★★★★★

a year ago

Road runner saved my car after the dealer said I needed 3700 worth of work (on top of the 2k I already spent) road runner fixed it for 600. Great to work with and fair prices.

Rachel Abbott

★★★★★

3 years ago

Great family business, trustworthy, and reasonable pricing! They fixed my toyota after getting my catalytic converter stolen twice. After going to them the first time, the second time I knew exactly who to go to and that I could trust them.

E Vazquez

★★★★★

2 years ago

I've gone to Road Runners since 2009, for multiple exhaust work. I have always been pleased, with their prices and turn around time. I always recommend family and friends there.

Debbie Brennan

★★★★★

6 years ago

We got a rejection sticker because of a muffler leak. We had never gone to Road Runner before, but our mechanic (Jeff at City Tire, Wilbraham) recommended them, so we gave them a try. The counter person was very kind and and knowledgeable. I know nothing about cars and they could have really taken me, but they only fixed what was needed, and completed the work fast. Very reasonable price. Just an FYI, they only take walk-ins (between 8 and 2, I think?), no appointments.

Matt Doyle

★★★★★

9 months ago

Thanks for the honest repair for our Odyssey. The vehicle sounds much better and is running good!

Bill Cyr

★★★★★

3 years ago

This place is awesome they do great work at great price don’t try to nickel and dime you tellls you what needs to be done and gives you price before hand will definitely be a customer for life now. Great job guys keep up the honest and great work