Robert Brogden's Olathe Kia Service Department

Tonya Fischer

★★☆☆☆

4 months ago

Horrible customer service. Nobody ever answers the phone. Took several days to get a headlight fixture replaced and they still did not complete the removal of wax off of the paint.

James Christian

★★★★★

2 months ago

Brought car in for scheduled service. Service advisor was pleasant and car was fine when promised.

Dougie Jefford

★★★★★

9 months ago

This place is great on customer service for sure. I have been here a year ago as well. They fixed a problem for me after the 3 o'clock hour, rare to find instant help. Great job you guys thanks

Lo

★★★★★

8 months ago

Came in for oil change, recall work, and to fix the connect system. Advisors were friendly and not pushy. Estimated wait time was exactly on point. Lobby had a nice selection of snacks, coffee, and bottled water. Walked me out to my car and they had even washed it! That was a nice surprise. I am always very apprehensive about taking my car in somewhere to get it serviced, as all my previous experiences elsewhere have always been a nightmare (being a woman sadly doesn’t help). I am always upsold, deceived, and given half-a$$ answers. This was a refreshing experience of the opposite and I would definitely take my car here again.

Bryan H.

★★★★★

7 months ago

Richard Dobbeleare was all we could ask for during a stressful time. Our 2014 Sportage needed a new engine due to the ongoing issues and extended 150k mile warranty. Richard was transparent, honest, and accurate to ahead of schedule with the timelines he provided. He was busy, but made sure to call us direct with updates and send emails. All ended well, and he did a stellar job navigating the warranty issues to ensure we got through it smoothly. We've been to other Kia dealers in KC, but won't go to any other from here on. Thank you, Richard.

Katie McCl

★☆☆☆☆

10 months ago

In my opinion the service department is dishonest. I have taken the vehicle back one time to get its first oil change and was told I didn't need an appointment but then I got there and was shuffled around because I didn't have an appointment. Then they took almost 3 hours and forgot about me in the waiting room and I had to call them on the phone to get anyone to tell me the statis. Then they told me that I needed new brakes and tires. The tires were legit getting worn down at 10,000 miles but I had my regular mechanic check the brakes and they were not nearly as worn down as the service department told me they were. I wished I saved the paperwork where Kia was showing they were at like 5/32 and the. My regular mechanic showed they were at 8 or 9/32 or something like that. They straight up lied about the wear on the brakes.. I'm still driving at 22k miles on the same brakes and they are not near needing replacement. Also they keep leaving me voice mails I think 4 or 5 in the last couple days and a text about wanting to buy my used vehicle and sell me another new one. I wasn't going to post a bad review just in case my experience was a one-off for them but now that they keep calling and calling and calling me and leaving voicemails, it's getting super annoying.

Lynzie Tuttle

★★★★★

a month ago

Friendly and quick service, great communication, and an all-around excellent dealership. I’ll definitely be returning for service in the future!

Jeffrey Roitman

★★★★☆

2 months ago

They took care of my problem. Additionally, they were very helpful in answering questions about why it happened and how I can prevent it in the future. Entirely satisfied with this dealership.

Anne Cooper

★★★★★

3 months ago

Was traveling in Kansas when I needed service for my Telluride. Oakes Kia was fast to respond and get me back on the road. The personal were fantastic.

Kevin Vincent

★★★★★

3 months ago

Very professional and friendly staff. It truly seems like the employees enjoy their job and working at Oakes Kia of Olathe. Very welcoming atmosphere and reasonable pricing for services.

Ashlee Welton

★★★★★

4 months ago

We have been coming here for years! Oakes Kia just took ownership and they are wonderful! The staff is so friendly and super helpful. I won't take my vehicle anywhere else! Shoutout to Rodney and Nick for being the best!

Samantha Rosado

★★★★★

7 months ago

I bought my first car here, and I went in knowing exactly what I wanted and how much I wanted to pay. Milo was my person and she was so helpful from the moment I walked in to driving my new car off the lot. She listened to me, kept me updated every step of the way and within 2 weeks I got my dream car. If you are interested, this Kia dealership is the very best. Amazing customer service from EVERYONE I dealt with. Thank you to Milo who helped me with every detail. Rodney and Dan were absolute sweethearts. I had a great experience here and I highly recommend it for anyone who is the market for a car. My car is beautiful and perfect by the way so thank you!

Derek Y

★☆☆☆☆

4 months ago

Brought my car in for general maintenance and a diagnostic due to windshield wipers not working. I left my car with them and took a loaner for the next day while they had my car. I received a call saying the wipers weren’t working because a rodent “chewed up a bunch of rubber and caused a mechanical error.” This made no sense given there’s no rubber under the windshield wiper motor cowl. I was also told the fix would be over $700. I told them not to fix it. I pick up my car later that day and he explains further that whatever the rodent did caused the metal linkage arms to be badly bent. I go home, remove the windshield wiper motor cowl, and inspect the linkage and see that there’s literally nothing wrong other than the linkage arms became disconnected and all I had to do is reconnect them via the ball joints. Took all of 15 minutes to do and saved $700+. This tells me they either didn’t actually look at what happened (after charging $110 for the “diagnostic”) and just planned on replacing the linkage/motor, they lied, or they don’t know what they’re doing. That’s the last time I’ll ever have Kia perform my maintenance services or repairs.

David Beaulieu

★★★★★

a month ago

I brought my KIA Sportage Hybrid in for repair. The service shop people were incredibly helpful and accommodating. Like next level. I will definitely bring my car here for repair in the future.

Regina Murphy

★★★★★

3 months ago

This was my first time at this particular Oaks Kia, I had transferred all of my information from the Oaks Kia on Burlington North KC. By no means far, this is the best Oaks Kia. I had took my car in because the trunk wouldn't open and the back camera didn't work. So it was something electrical going on, but they helped me with the problem that I was having. It was just an awesome experience. Thank you Josh and the rest of the crew for being so nice and helpful. It was greatly greatly appreciated.

David Garcia

★★★★☆

Edited 5 months ago

Mostly satisfied, minor details on dust cover stud bolts missing/were not installed to hold plastic engine cover on and electrical wire with clip was missing bolt. I ordered missing bolts myself without delay

Michelle Kelley

★★★★★

3 weeks ago

Kaleigh did an amazing job navigating my service. This was my first ever interaction with your dealership and I couldn’t be happier. She was professional, friendly, and very proficient in her work. Her helpfulness and attention to detail is why I will come back again for me future services. Thank you Kaleigh!