About Business
Bud Brown Volkswagen Service brings expert Car Repair solutions to the local community in Olathe, KS, Olathe. From Car repair and maintenance service, Auto tune up service, Brake shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Olathe, KS appreciate their attention to detail, leading to a consistent 4.2/5 rating from 34 reviewers. By focusing on the specific requirements of the Olathe, KS area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Olathe, KS and beyond.
Google Reviews
Harry Reed
★★★★★
2 years ago
Great Service. Open, honest, good communication.
Jeremiah ORourke
★★★★★
2 years ago
Great place to get your VW Vehicle fixed.
David Zuchowski
★★★★
☆
4 years ago
Would be better if more coupons were mailed, for oil changes. Service was okay.
OLEGANATOR 1
★
☆☆☆☆
a year ago
Rude people work here. I would recommend to stay away from this dealer
ACE
★★★★★
2 years ago
Steve is great! Best dealership service center I’ve ever been to!
Andy Koehn
★★★★★
a year ago
Trucker was helpful done everything he could to get me into a new car
Charmaine Marie Williams
★★★★★
2 years ago
Slow service took almost 5 hours to complete my oil change and just to rotate the tires please hire more employees to help
Cameron Rogers
★★
☆☆☆
Edited 4 years ago
DO NOT ALLOW THEM TO WASH YOUR CAR AFTER SERVICING. I left the shop with swirl marks all over the paint. Had to have used a dirty shammy while drying. Manager kept pointing fingers back at me. Now I've gotta find a place to get this buffed out.
Ruslan Khasanov
★★★★★
2 years ago
Great service! I like this place. They are honest and always consult to a customer before applying any recommendations.
Griffin Fennesy
★★★★★
2 years ago
Steve and Norm are always smiling and patient with my service questions. They make the process easy and enjoyable.
Charlie “Lotte” Guyer
★
☆☆☆☆
2 years ago
Service team is very condescending, at least to young women. Their website does not include info about the shuttle service they allege to provide (does not list range, nor does it mention that not all services apply). They’ve lost my business. Will not be returning to this dealer for service for my bug.
Maria Shinder
★★★★★
2 years ago
Their service team is amazing. I have my Tiguan since 2019, and I only service it there. They always explain what are they doing to your car and why, I always feel taken care of there.
Joel LeBlanc
★
☆☆☆☆
2 years ago
The level of customer service has gone downhill over the last several years. While VW is still a solid car maker, this particular dealership leaves quite a bit to be desired. I was one of the their first customers when they opened up after losing their Chrysler dealership. However, the cars are overpriced and therefore I buy my VW’s elsewhere despite BB being closer to my home. This is why I would prefer to have my cars serviced here. Not any more, they openly discourage servicing cars that weren’t purchased at BB. I’d love nothing more than BB to lose the right to sell VW just like they did Chrysler. I will drive to Molle or Lee Summit before giving BB any more of my money.
Sarah Bruce
★
☆☆☆☆
a year ago
I will not be returning to this dealership again. I purchased my car here a couple of years ago and went in to get the car serviced. I made an appointment online, and when I went in they told me it would be a 4 hour wait. They did not inform us of this when we booked the appointment. Steve seemed very bothered by our presence and was overall very rude. He could not even acknowledge us when we walked in. He did not like the fact we made an appointment online, so I guess don't do that in the future if you choose to come here. I will be driving farther to a different dealership in the future so I do not have to experience this poor customer service again. I would highly recommend not coming to this particular dealership of VW.
Jonathan Adrian
★★★★★
a year ago
I've been going here for 2 years now and every time I have service done, I don't have to worry if it has been done correctly. This is something I couldn't say at other places. At times it is pricey, but I think everything is to some extent. I am not sure if I like the Express Service which is an oil change with no appointment. I like it when there is no one in front of me but lately it's been over 2 hours. But again, at least I know it is done correctly.
Gordon & Darlene Thompson
★★★★★
a year ago
To the point: I drive 130 miles from Bud Brown. Worth the drive to receive above average quality service. Part time private work in Germany and drive much there . Brown's service is equal to one receives in Germany.
Tyler Kinney
★
☆☆☆☆
a year ago
Trying to reach parts department 15 minutes after opening. Whoever answered would transfer to parts and the line would go dead no hold music no ringing no one talking just an empty line I would wait 60 seconds to see if anything happened and it wouldn't. I tried this 4 times. Explaining to the same person answering the phone each time that it wasn't working properly and each time she had a different excuse."She can't help that they're busy." Or "they're outside in the lot" she even said "theyre outside shoveling snow" which I know is subcontracted out. Each time I called I was given an excuse. I asked if she was sure the phones were working properly since there was no ringing or hold music. She said yes and was not willing to do anything more to help get me to service. Lady was just rude as hell. I would rather give eBay motors my business and wait 2 weeks for my part to arrive then go this place and get it the same day just because this was my first time trying to use this place and it went this terrible. It will definitely be the last time trying to use them.
Andrea Vos
★★★★★
7 months ago
Cannot say enough good things about Steve! He was super nice and helpful over the phone! He took great care of our GTI and provided outstanding service! Thank you :)
aemailing7
★★★★★
4 months ago
⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Bud Brown Volkswagen I cannot recommend Bud Brown Volkswagen enough—especially Steve, who took exceptional care of me and my car. I dropped my vehicle off the night before using their easy overnight check-in, and Steve called me an hour before my scheduled appointment to go over everything I wanted done. He was incredibly kind, patient, and genuinely helpful. He checked in with me regularly throughout the process and made me feel heard and supported the entire time. For context, I originally had my car serviced at Molle Volkswagen, and after two years of frustrating experiences, I decided it was time for a change. I had ongoing issues with a noise coming from my suspension, but I was never given a clear explanation. At one point, I was told there was “play” in the suspension and that it was the end links, but nothing was ever fully resolved. I also experienced repeated confusion around warranty information and service intervals, which created a lot of stress and uncertainty for me. Fast forward to my visit with Bud Brown: Steve and the technician took the time to thoroughly check my car, even keeping it overnight to make sure they could pinpoint the problem. They approached my concerns seriously and respectfully. After a detailed inspection, they finally discovered what had actually been wrong all along—the strut. After a year of dealing with the same issue elsewhere, Bud Brown identified it and fixed it. My car now drives perfectly, and the peace of mind I have is incredible. Bud Brown Volkswagen demonstrated what customer service should look like. They were thoughtful, communicative, transparent, and truly committed to making sure my car was safe and that I felt confident in the work being done. I’m so grateful to Steve and the team for taking me seriously and caring about my safety on the road. If you are anywhere in the South Kansas area and have felt unsure or unhappy with previous service experiences, I HIGHLY recommend making the trip to Bud Brown. They have absolutely earned my trust and my loyalty. Thank you, Bud Brown Volkswagen, for your kindness, your professionalism, and for giving me back a stress-free driving experience!
Kendra Myers
★★★★★
4 months ago
I purchased a 2024 VW Atlas R-Line from Bud Brown, and recently experienced a drive error message that prevented acceleration when the engine light came on. I contacted Steve Hill, Service Consultant, and from the very first interaction his customer service was exceptional. Steve listened carefully to my concerns, took the time to explain next steps, and scheduled me for service the very next day. As a registered nurse who transports medical equipment between sites, I rely heavily on my vehicle. Steve went above and beyond to ensure I received a VW Atlas as a rental so I could continue working without interruption. He kept me informed throughout the process and made what could have been a stressful situation completely seamless. If you’re looking for outstanding customer service, I highly recommend reaching out to Steve Hill at Bud Brown Volkswagen. He truly sets the standard for an optimal customer experience! Thanks again Steve!
