Round Rock Hyundai Service and Parts

Lisa

★★★★☆

3 months ago

Excellent service! This was my first time visiting this locations service department for my oil change since purchasing my Kona. My service advisor was helpful, gregarious, and offered help when I was trying to make my way to the waiting area. The only reason I didn’t leave a full five stars is because the timing…I was told it would be an hour and a half and it was a little over two hours, I believe. NOT AN ISSUE for me at all, it’s the only thing that was less than perfect. Thanks so much for the great service!

Ed Greb

★★★★★

a month ago

I enjoyed my experience. Matt was friendly, efficient, and knowledgeable. What more can I ask for! Lower prices, but not much I can do about that. Lol

Barbara Wong

★★★★★

a month ago

Great service. Will Turner always makes us feel welcome with his friendly smile. Service done in a timely manner.

Fam bam

★★★★★

2 weeks ago

Great service tech. But, they usually send a video of inspection and I don’t think I got one this time. Oil change with 40K mile recommended service.

Jenna Kim

★☆☆☆☆

2 months ago

I just called for my maintenance service and the person (guy)who answered was very rude with an attitude. I did not like the way he talk and his manner. He coughed loud on the phone but did not excuse for his action and kept rude manner asking my information. This department is service department, they need to educate these rude person how to greet customers and help them. Because of this they lost one customer like me.

Valerie VanWees

★★★★★

2 months ago

I had a very smooth and easy experience for my last oil change and tire rotation. Victor was kind and knowledgeable, and I even got a discount for taking a afternoon time slot.

Yongnam

★★★★★

2 months ago

All aspects of the work were filmed and shared. William Turner's detailed explanations and friendly demeanor made me feel comfortable during my first visit. I plan to visit again in the future.

Taha Amili

★☆☆☆☆

4 months ago

am extremely disappointed with the service I received at the Hyundai dealership in Round Rock. I own a 2017 Hyundai Santa Fe with only 85,000 miles, and despite regularly changing the engine oil at the dealership on time, I always noticed the oil level was dropping between visits. I even requested an engine blow-by test to find the cause, but the technician refused, saying they only perform this test for first owners. Eventually, my car broke down on the road. The roadside assistance technician inspected it and told me the engine had failed. I towed the vehicle to the dealership hoping the engine would be replaced under warranty, especially since the mileage is still low. Instead, I was told the engine would not be covered simply because I am the second owner. This is completely unacceptable, especially knowing Hyundai has a long history of engine failures for these models. Not only did they refuse the warranty, but they also charged me $220 just for the inspection, on top of the cost of towing and the loss of the engine itself. Their lack of responsibility, poor customer service, and refusal to perform basic diagnostics earlier caused me a major financial loss. I will never trust this dealership again, and I do not recommend anyone to service their car here. Very disappointing experience

Toby Wong

★★★★☆

4 months ago

Although we waited 3 hours for a full maintenance there were a ton of people before me and after waiting on a Monday. I used my time to look at other cars and test drive one. First time going to this location and it was very nice, clean, and spacious. Workers were friendly as well.

Rohan Panicker

★★★★☆

a month ago

The service representatives are not pushy and do not make the problem look dire to make the sale. They actually have suggested cheaper alternatives even when I thought I needed to go for the expensive one. Have been taking my car here for 3 years and I’ve had no complaints except one. That’s more of a Hyundai issue and does not reflect on the service center at all. HYUNDAI you did them dirty and cost them a star!

Steven Kelder

★★★★★

3 months ago

I love this place. For a service center it’s spotless. It’s super easy to make an appointment online. The service staff are very attentive. I have an Ionic 6 and couldn’t be happier with this EV.

Kamal Hack

★★★★★

4 months ago

Excellent service. Round trip Shuttle was provided. Oil / filter change was included with the tire rotation and alignment. Complimentary car wash also included. They've always done a wonderful job.

Brian Isaac

★★★☆☆

2 months ago

Brought 2017 Sante Fe in for possible oil leak and tire rotation. Initial interactions were good, but then I didn’t get a call that my car was ready and had to call multiple times on a Saturday to find anything out.

seahwolfe

★★★★★

2 months ago

The whole process from start to finish for my initial service on my 2025 Palisade was really kind of painless. Will in service and Steve in parts are really customer friendly. My hope is that they follow through with my manufacturer Bridgestone tire defect.

Mary Conovan

★★★★★

6 months ago

Dropped my car off late on Sunday for a tire replacement. They had the tire fixed and my car ready for pickup by noon the next day. Communication was seamless and transparent. Very happy with the results and will be back for all future vehicle needs.

tess

★★★★☆

7 months ago

Joe did a great job. I had to get my engine built and unfortunately he couldn’t get the warranty company to cover the spark plugs so I had to pay out of pocket for that. I appreciate that he tried. He was professional and had a great attitude which really helped me cuz you can imagine my mood after being on the side of the road for 2 hours waiting on a tow truck in this Texas heat. Not to mention they finished the work sooner than expected.

Peter Ren

★★★☆☆

5 months ago

To the lady who checked me in at service lane: Maybe the next time a customer describes a legit issue, you will actually slow down and listen instead of borderline going on a power trip. I was trying to be as detailed as possible: I mentioned that this issue spawned out of thin air a couple months ago. You said "most issues occurred like that". I mentioned that my phone worked with another vehicle. You said "it could still be your phone. there is nothing we can do from the vehicle's end" I emphasized again it was an legit issue and the fact that I had already narrowed the root cause to the vehicle. You practically said "there is nothing we can do, have you tried unpair and pair again?" And guess how I fixed it? I found this setting on my vehicle and it magically solved the issue, imagine that! I can only think of two reasons behind your behaviors: 1. You think you are better than me. 2. You don't know your own products well enough. Unfortunately, either theory is sad enough. All you had to say was "we will have it checked out". This would've been a 5-star. Technician team was impeccable. Dropped off vehicle at noon and picked up same-day for routine maintenance.