Royal Auto Group Service

Leela de Souza Bransten

★★★★★

a year ago

Royal Auto Group Service (Howard Street) is best-in-class! Their customer service and mechanics top all others in the city. They will go all out to ensure your car is in tip top shape, and all your needs are met. And how you know this most: if there is any issue, they will happily revisit your and your cars needs and provide hands on, timely service until your car and you are 110% happy. To this end, CHRIS SUNG has been our lead at Royal Auto for many, many years and every time I call or come in, he is there to give both our Audis, and our family, the best car service in San Francisco!

Vineeta Hiranandani

★★★★★

a year ago

I just had a light go off that the engine would overheat and coolant level had dropped. I had recently come in for a major service check and everything was fine, so this was concerning. The Royal Motors service team was able to book me right away and Chris Sung did an excellent job keeping me posted on the process for a diagnostic assessment and pressure test. He has always been a professional who takes the time to explain the issues and your options. You are in good hands with Chris, thanks!

Larry Minter

★★★★★

a year ago

I was in town for 2 months and my 2023 Volvo needed routine service. It was easy to make an appointment at Royal. I opted to wait for the car, it was done earlier than promised, vehicle completely checked over, and I got a video of the results. I was very impressed by the service, my experience with service at the dealer where I bought the car has been nowhere near as good.

Jolie Wu

★★★★★

a year ago

This review goes to my service experience at SF Mazda for my Miata. Huge shout out to service Advisor Julio- he listened to all my concerns and made sure things are executed the way my car deserves. I emphasized to be very careful with the paint and he noted that down on the work order form with color pen and highlighted the statement. He understands the love I have for my car and advocated for the level of service it deserves. I wanted to make sure I get a new gasket (amongst other details) with the oil change and Julio ensured. The other advisors Randy and Jose were very friendly as well. Brad the tech was very thorough and thoughtful. I received a video of a walkthrough of the service process/ procedure and Brad provided detailed and thoughtful commentary- highlighted that things are torqued to factory recommended spec, the car was properly mounted (rocker panels not touching the mount), that I got that new gasket, just mentioning the details in each step of the service, really showing there is care. This is the type of service I expect of any car. People treating your car like it’s theirs (or as close to that as possible). I recommend Royal Auto’s Mazda service!

Steve Armas

★★★★★

a year ago

Stop by the Service Department on March 13, 2025 as I could not figure out how to change the battery on my car key fob. The service manager that helped me changed both of my fob's batteries and when asked how much he told me it was fine. Thank you very much Royal Auto Group. I was not expecting them to change the battery and not charge me. This is the second time I have just stopped by for minor assistance and not been charged. Great place and I will always be taking my Audi Q5 here for servicing!!!

Adam Reid

★★★★☆

Edited a year ago

Disappointing Experience I brought my car to Royal Auto Group Service to fix a squeaky driver’s seat in my year-old XC90. Despite explaining and demonstrating the issue to the service staff, the problem wasn’t resolved after an entire day. When I picked up the car, the squeak was still there, and only then did the staff record the noise and ask me to come back. I’m frustrated by the lack of attention to detail and disregard for my time. This experience felt like a complete waste of a day with no resolution. [Update]: I'm pleased to share an update on my experience with Royal Auto Group Service. Following my initial review, the service center reached out to me and expressed their sincere apologies for the inconvenience caused. They were very understanding and eager to rectify the situation. They scheduled a second appointment for me and provided a loaner vehicle for my convenience. This time, the service team took the time to thoroughly diagnose the issue and kept me informed throughout the process. They identified the root cause of the squeaky seat and successfully resolved it. Not only did they fix the original problem. I was thoroughly impressed by their commitment to customer satisfaction and their efforts to regain my trust. While my initial experience was disappointing, I appreciate the service center's prompt response and dedication to resolving the issue. Their willingness to go the extra mile has turned my dissatisfaction into a positive experience.

Sadanand Arya

★☆☆☆☆

3 years ago

Never recommed Mechanic who was did regular service change oil , filter and inspection at 20.000 miles Broke my door make a scratch on door (front passenger)bend passenger front fender and trying pretend like nothing was wrong and hide and wasn't responsible for new damages on my new car First three foto right after service, last one how was before

Michelle Pender

★★★★★

8 months ago

I just had an exception white glove experience at Royal Auto Group Service Department. Marin was thorough, polite, and incredibly efficient. Everything you would hope for in top tier service. From start to finish, the process was seamless and elevated. I appreciate the attention to detail and genuine professionalism! Thank you, Marin.

RJ

★★★★★

a year ago

I had an incredible experience with Audi’s service department, and I have to give a huge shoutout to Chris for making it all so seamless. From the moment I walked in, he was professional, knowledgeable, and genuinely invested in making sure my car was taken care of. Chris kept me updated throughout the entire process, explaining everything in detail and making sure I understood what was being done. His attention to detail and commitment to excellent customer service made all the difference. My car runs like a dream now, and I couldn’t be happier with the level of care it received. If you are looking for top-tier service, ask for Chris he is the best! Thanks again, Audi, for the exceptional experience. I’ll definitely be back!

Vic Z

★★★★★

a year ago

I just recently lost my key and when i got there i was greeted by Frank Lee. Frank is the best advisor i have work with. Frank extremely professional,knowledgeable, and well communication which made the whole process very smooth. I got my key very fast! I think he definitely deserves a raise!!!

Katherine Gisel

★★★☆☆

a month ago

I picked up my car from service and the interior smells VERY strongly of cologne. It’s overpowering and gives me migraines. I’ve left all windows down and air on and it doesn’t go away. Technicians shouldn’t be wearing strong cologne when they are working in someone else’s car. Can you please address this?

David Fang

★★☆☆☆

5 months ago

Reason for the 2 star rating is that they charge a 3% surcharge on CC transactions (not sure if this is legal in CA). Other than that, I had recall service and windshield replacement done here, they were professional and courteous. Labor rate is pretty high compared to service centers a little further away.

Rowland Mendoza

★★★★★

2 months ago

I've been taking my Mazda CX-5 to this location when it's time for a check up and the service has been very good. The staff is friendly and informative. They also provide a loaner car if it's being fix for more than a couple of days.

Sophia Baratashvili

★★★★★

5 months ago

This dealership will make you happy with your audi no matter what you need to do with it. I got my Q5 here two years ago and have been treated with exceptional customer service ever since. From floor ops to service— love these guys. 11/10 recommend.

Ravi

★★★★☆

Edited 5 months ago

Overall had a very poor experience with Volvo San Francisco Service department. Took my car in on a Friday afternoon for service in the morning. Everything went fine until I came back to pick up the vehicle. The car was not at the service center when I came to pick it up. Turned out someone mistook the key tag on my car for another and thought my car was a CPO car and took it to a storage facility. Had to wait 1.5 hours when I returned for the car. This is not the issue or reason for 1 star. When I received the car, 2 charging cables and my set of keys were missing (the remote was there but not the keys attached to the remote). Since it was Friday afternoon, they said someone will follow up with me on Monday. I called Monday afternoon and asked for a follow up and someone said they'll get back to me. It wasn't until Thursday after much persistence I got a hold of the service manager (granted he was out of town on business) who agreed to reimburse for the missing items. What gives this a 1 star review was not the fact the car was mistaken or that they had to reimburse me for lost items. It was the lack of care, interest, and accountability by the service team. No follow up from anyone until I kept pushing, no offer of credit for discounted service for wasting my time replacing items (plus one key chain cannot be replaced since it was bought in Italy), just a simple sorry it happened. I'm going to make sure to go to another dealership for service in the future. If you don't want to waste time or have items stolen/lost, then don't go here for service. **EDIT** I'm updating this review to 4-stars. I spoke with Ray, the service manager for Volvo. After discussing with him we were able to resolve this situation now that he has returned. While the incident has happened and we can't go back and undo it, Ray's response and commitment to fixing this and making sure his customers are happy has impressed me greatly. Thank you for addressing this situation. I really appreciate all your help.

Natalie Battilana

★★★★★

5 months ago

This is single handedly one of the best decisions I've ever made buying a car from Royal Auto Group. Their exceptional level of customer service and care for their clients sets them apart from the rest. I highly recommend this dealership, if you need a vehicle you can be confident in that is well priced with a team you can trust look no further than Royal Auto. They went above and beyond for me and I am so grateful in the long search I did to have found this place. Johnny handled all the repairs and updated me and was available throughout the whole process. Not only did they do a great job but covered them as a courtesy for purchasing the vehicle through Royal Auto. I had a great experience and am driving a great car that will last. Thank you!

cocoaspice5

★★★★★

3 months ago

I bought the car a year and a half ago. I have only had excellent experiences at Royal Motors, Mazda division, in the 18 months that I have been going to my regularly assigned tuneups. The customer service agent who has always been generous with his time even beyond when my car is in the shop, is Jose. I think he’s phenomenal. He strikes me as someone who emulates the definition of true customer service. Everyone there is really very pleasant, very professional, very thorough in their ability to know their job, as well as knowing Mazdas as well as the vehicles under their care. Jose is phenomenal. I cannot thank him enough. I don’t have his business cardcard on me, so I do not know his last name, but anybody would be lucky to work with him! He is definitely highly skilled, gracious and very knowledgeable, and a natural leader.