Royal on the Eastside

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★★★★★

a year ago

I'm wring this review as a customer of this dealership since 2018. I purchased a new car in 2018, and their service at that time was great. Nothing to complain. I used their maintenance service until 2022. They explained every single item of the service very clearly, fair price, and gave me honest and genuine advice based on my car's conditions instead of some universal checklist. They are still the best service I have ever used (compared to other two different dealerships I used in the midwest). They were thorough and responsive when I was preparing paperwork to ship my car to another country this year. Super helpful. I've recommend this dealership to my friends.

Sarah McGovern

★★★★★

4 years ago

Great service! Staff very helpful! First stop! Bingo!! Thanks for all your help finding my new ride so fast. I recommend starting at Royal on the Eastside!🚘♥️😍

Tab Street

★★★★★

4 years ago

I love Royal on the East side in Bloomington. If I am treated fairly I will remain loyal to a business. They are OUTSTANDING and I will continue to go to them for everything I need to keep my 2019 Jetta S up to date on all maintenance. They really have taken care of me.

Josh Gambill

★☆☆☆☆

9 months ago

★☆☆☆☆ – Misleading Trade-In Experience and Questionable Ethics We brought our vehicle to this dealership for a trade-in, and they pulled up a CarFax report showing structural damage. Based on that, they told us the car was only worth $500. It felt like we didn’t have much choice, so we accepted the offer. Not long after, we saw the exact same vehicle on their lot and listed on their website for $6,000—with no mention of any structural damage. So they either exaggerated the issue to give us a lowball offer, or they’re now trying to sell a car with known structural damage without disclosing it to potential buyers. Either scenario is shady. It’s dishonest, manipulative, and completely erodes trust. If this is how they handle trade-ins, I’d be very wary of doing any kind of business with them.

Rita Janitz

★★★★★

9 months ago

Luka was excellent as was the entire staff here! Highly recommended. And we bought a new vehicle today !

Tara Baird

★☆☆☆☆

11 months ago

DO NOT GO HERE! Sold me a car with an open recall with no remedy without disclosing the safety hazard that could occur. It was a 2023 BMW X1. In less than six months of purchase all four rotors and brake pads need to be replaced with average driving occuring during this time. When I called to get help about these issues I was informed that it was my fault for not doing my due deligence and trusting that they would sell a good car for over $30,000. Please go anywhere else and save yourself the headache and insults that this place will provide.

Jo’El Patton

★☆☆☆☆

a year ago

We bought my wife’s Subaru off of them, and it was an excellent experience. We had Joe B and he did everything he could for us. The service center is where I lose trust in this business. They stripped out my lug nuts and tried to charge me for them. That was until I brought it to their attention that they’re the only ones that I’ve ever rotated the tires and then all the sudden it’s “oh we’ll do it at no charge.” That was the first time I took it in. If it would’ve been her, I really think she wouldn’t have known what to do and just would’ve went along with it. Each one was $85. As you can imagine that would add up quick. From that moment on, I decided that I would do the maintenance myself, I’ve done all our cars up until this point. This was our first new car that’s why we opted to have the dealership do the maintenance. When I went in to get the oil and the oil filter, the guy that walked me back to the parts was telling me that the oil is SO difficult to change, he continued to tell me that the drain plug was in a completely different location than other cars. I thought this guy is full of Sugar, Honey, Iced Tea. He was trying to scare me into getting The service done there. After removing the oil plug, In an easy to reach Location, I noticed It was completely stripped out. I really do believe that they try to take advantage of those who don’t know how to do maintenance on a vehicle themselves.

Carlos Moran

★★★★★

a year ago

We just purchased an Atlas Cross Sport in the specific config we wanted from Royal on the East Side without ever setting foot in the dealership, and the experience couldn’t have been better. (We’re from Chicago!) From start to finish, everyone we worked with was incredibly kind and helpful. Our salesperson, Joe B, was fantastic—he took the time to explain everything in detail, answered all our questions with patience, and made the whole process easy. Ginger, who delivered our car to Chicago, was just as wonderful. She was friendly and professional, making the final step of the purchase feel just as smooth as the rest. This was, hands down, the easiest and most enjoyable car-buying experience we’ve ever had. If you’re looking for a dealership that truly cares about its customers, Royal on the East Side is the place to go. Highly recommend!

Ken Field

★★★★★

a year ago

I have had a great experience dealing with the sales and service teams at Eastside. I found a good used car at a reasonable price with no pressure or gimmicks and they worked with me to get the deal I wanted. There was a scheduled service for the following week that went smoothly. The service team was good to work with, stayed in touch along the way. My car was finished as promised. I would recommend Royal on the Eastside.

Stephan Smith

★★★★★

7 months ago

The service center here is second to none. The staff are friendly, knowledgeable, and honest. They don't try to up sell you and do great work. Never been happier to have my car repaired. A great management team lead by the best.

Stephen Werner

★★★★★

5 months ago

The sales and service staff were both professional and efficient. A warranty issue was promptly resolved for my daughters VW Tiguan

Robert Brummett

★★★★★

6 months ago

They worked very hard to make a deal happen for me and succeeded. Thanks to Jared, Rodney, and Jon, for getting it done.

Danny Bolton

★★★★★

3 years ago

I never imagined I’d be buying a brand new car, but here we stand and she is a beaut. And all I can say is I’m a raving fan of Royal on the Eastside and their staff now. Josh Bings and Jared Mann made the process low-key, low pressure, and high quality all while joking around with me and smiling the entire time. It was the least stressful car buying experience I’ve ever had (including shopping online!), and I couldn’t hype them up more. 🙌🙌 Looking forward to working with y’all for years to come!

Thomas Hostetler

★★★★★

5 months ago

Rodney is a great salesman. He is not pushy, he listens to you, and then he works FOR you. The gentleman an finance was also a pleasure to work with.

Tammy Patterson

★★★★★

2 years ago

"Young Joe" worked with me from beginning to end on my new lease... he had the patience of a Saint. I had many questions and was going back and forth between two different Outback styles...I couldn't be happier and absolutely LOVE my Subaru Outback Wilderness!!! Go see Young Joe!!!

Keith Buddrige

★★★★★

3 months ago

My family and I have now purchased seven (7) vehicles from Royal on the EastSide. Every time their staff have listened to what our needs were, understood what our budget/situation allowed and then showed us what vehicles matched our request. The cars are cars, their staff just go the extra mile every time. We are so grateful for all they do, we no longer live close to Bloomington, however we drive there to ensure we get a vehicle by someone we know we can trust. I am so grateful for this dealership, we have been to other dealerships, the team at Royal operate differently than a normal dealership. I am sure it is partly to do with their leadership, no matter, we're absolutely going back when we have to look for a replacement car. Thank you to all the team for all your help over the years. I am grateful for the honesty and integrity you foster and expect from your staff.

Patrick Ault

★★★★★

3 months ago

Luka was really great to deal with. I was straight with him and he was straight with us. I felt like I was treated well and very fair. He's a nice guy! I was in and out in an hour. Quickest I've ever purchased a vehicle. I will be back in the future. Thank you!