Ryan's Road Service and Diesel Repair

Joseph West

★☆☆☆☆

2 years ago

Said all the right things and seemed like everything was gonna be pretty good. Job stretched out far longer than expected. There was minimal communication other than when I called to get update on where he was on job and parts. Completed job so I thought he end up putting a jumper where the relay belonged to for the AC. Ended up having to take it to another mechanic to complete work. Decided to give another opportunity since I was unable to get anyone else. Called and asked specifically if he had someone available. He said he did and asked if I had pictures. I was under the impression he was sending someone once I hung up with him. Two hours went by I called. He then told me he was waiting on pictures. He never reached out in a timely manner letting me that he did not receive the photos. He asked me to resubmit the pictures and stated that he would send someone my way. He called me back told me his mechanic was already at lunch but as soon as he was done, he would send them my way. Another two hours go by. I try to reach him by phone and text no response until I finally told him to cancel. Will no longer be using his services.

Ariana Lopez

★★★★★

2 years ago

Turbo went out and Ryan was able to give us a quick diagnosis and was communicating with me. Luckily we had a turbo come in so he can install the next day as he said they would. Very reliable punctual and honest. Definitely recommend!

Mark Leopold

★★★★★

10 years ago

Absolutely the best service at a very reasonable price. He was the only tech that would take the Good Sam request that required a 2 hour travel to our broken down RV. He immediately diagnosed the problem, traveled another 2 hours to the parts warehouse to personally find and order the part since the parts computer system was down! He then coordinated an overnight shipment and waited for the overnight shipment that arrived After the parts house had closed. He then made the return trip to our RV, completed the repair and we were on our way. All this on a Friday / Saturday - without Ryan's service we would have been stranded until at least Monday, probably Tuesday. SUPERB!

Quantavius Campbell

★★★★★

a year ago

After reading reviews, I feel as if people are trying to slander this company. I went there for multiple repairs and they didnt miss a beat. I recommend these guys to anyone if you need repairs done and the bill is not costly. They do the job and do it good!!! Special thanks to Luke that guy is awesome!!!

Nate Gonzalez

★☆☆☆☆

2 years ago

While they seemed promising, an extreme lack of communication and preparation on their part led to us waiting over 3 and a half hours broken down until we caved and called another company. It’s frustrating the level of communication they had was literally 0, considering they were working on other vehicles in the SAME LOT we were told to meet them at, and they never mentioned anything or even bothered to walk over and look at our trailer. With all that said, I cannot recommend anyone use this business UNLESS the owners/operators take a serious look at how they run and change things.

joseph Marquiz

★☆☆☆☆

3 years ago

This company has dishonest practices. Don't trust them I called the company at about 1:45 in the afternoon I was told there was a tech available and they're going to send them out to my driver. I figured since they were 70 plus miles away that it would take approximately 2 hours for them to get to my driver. I waited 2 1/2 hours and then called back and asked where their service tech was. I was told they couldn't get a hold of their service tech because he's on the way to my driver and had bad cell service. so I waited another hour and then called back. after about five hours of going back and forth in phone calls I decided to call another company to go out and help my driver. while the other company left right away and was very honest about their ETA, Ryan's road repair was dishonest and cost me about five hours of time if Ryan's road repair would have told me that they had an ETA of 5 plus hours I would have found somebody else and sent them out there. Ryan's road repair was dishonest because they tried to hold onto the business but didn't have enough techs or time to support what they're trying to hold onto. it's very bad business practices and could be very dangerous for anybody on the road. especially in a desert area. the thing that really angered me the most was when the driver called at 8 o'clock at night when other service company was 15 mile away from my driver. I asked him why it's taking him so long to get to my driver and he told me he's been very busy all day and then asked me if he should go out there and it would take him 1hout and 45 min to get there. no calls to me or my stranded driver? a business that you cannot trust is a business that I can't get business to. please fix your dishonest practices. why can't company's be honest and do exactly what they say they're going to do.

Superior Logistics

★★★★★

3 years ago

Ryan went above and beyond. Definitely very honest, knowledgeable and reasonably priced guys. We had a bad sensor and truck wouldn't start. Ryan was able to diagnose the problem. Looked for parts until 10pm at night. Came back next day on Saturday and got the truck running. Thank you buddy.

Jack Adams

★★★★★

7 years ago

If there was more Star I would have given it to him My truck was broke down in Odessa and Called at least 10 Shops before I called Ryan’s and they all told me they can’t get to me the same day I called Ryan’s it didn’t took him 2 minutes to find out what the problem was he went to freighliner bought the part and He got me back on the Road In less than three Hours Which is a Miracle in Odessa & Midland area. Very Honest Guy . If He doesn’t answer He must be busy With Other Customers But He will Call You back. I wouldn’t Call anyone else before I hear from him 👍

Alex

★☆☆☆☆

a year ago

Do not use, you will regret it! They charged me almost $4000 to replace a differential seal they didn’t even install it correctly, it kept on leaking and had to get it fixed somewhere down the road

Daina Patton

★☆☆☆☆

10 years ago

I would of given NO stars if I was able to and still post this review! I will NEVER use this company to fix another one of ours truck. We just threw money down the toilet and still am left with a truck having same problems it started with. The day after Ryan's Road Service came to fix our truck it had same problems I called to see if they could come attempt to fix it again the gentleman told me he had paperwork then would get to it after lunch, after lunch I called to verify he said he was finishing up another truck. Later that afternoon still no help and no answer we called numerous times till now i can not get no answer very unprofessional and complete waste of money.

Tyler Hill

★★★★★

6 years ago

Ryan came out late last night replaced a compressor for me and got my ac working in a few hours at about 130 in the morning my alternator fried up he came back out with no hesitation and worked hard on it all night till 10 am or so. He is an amazing mechanic and is out here to really help you not just take your money amazing service and amazing prices will be calling him again if I have any other issues

Paul Martinez

★★★★☆

6 years ago

I hit a pig late Saturday night heading down I10 close to Iraan and Sheffield. In other words, I was in the middle of nowhere with a cracked radiator and no way to get anywhere. I called Sunday morning and we agreed that they would look to see if they could get me a radiator and that they would come from Odessa and replace my radiator roadside. “Really?” I says. “Really” they says. I’m in a Volvo 780 truck. The last time I killed a radiator (not this truck) I sat in Denver a week. Monday rolls around and they find me a radiator for $1500, then get me a better deal on the same radiator for between $500-$600 less. Boosh. Then they actually come 90 miles and replace my radiator roadside. See above previous experience with a blown radiator. 12 hours after they arrive I’m moving again. The guys were extremely professional and were willing to do whatever it took to get me up and running again. The ONLY issue I had was there was a HUGE difference between the price I was quoted and the price I paid. I was quoted $2038.88 plus tax. I was under the impression that was all inclusive - parts, labor, mileage, everything. I paid $3529.64. Now - don’t get me wrong - I’m not accusing anyone of chicanery or highway robbery. The last time I replaced a radiator it cost me over $4,000 and - again - I sat a week waiting for it to get done. In a shop. These guys were onsite 12 hours, and for the quality of service these boys deserve to get paid what they’re worth. I was just surprised at the difference between the quote and the final bill. I wouldn’t have been surprised nor shocked if I’d been told over the phone to expect to pay $3500 and I’d have paid it no question. Radiators normally get replaced in shops. Not roadside. Still. It would have been nice to know what to actually expect to pay. I’ll use these guys again if I break down in the area and need a rescue.

Susan Trigloff-Gutierrez

★★★★★

3 years ago

I had fuel leak on the engine, I could see the area where it was but no idea exactly where it was coming from. I called Peterbilt, Kenworth, & Cummins in Odessa & all said it would be at least a week if not more before they could even look at it. I called Ryan's Road Service & they said they would meet me shortly. Luke showed up & we figured it out, a crack in the Fuel Pump Head. He called went got the part & had me rolling within an hour of showing up. A pleasure to deal with & didn't act as if the driver had no clue when I told him where I thought it was coming from. Thank you so much Luke!!! I will most definitely call again if I need & recommend you to others.

chuck adamson

★★★★★

5 years ago

I've broke down twice in Odessa. Called these guys and they responded fairly fast. The mechanics that came out was friendly and knowledgeable. Ryan helped me second call, outstanding service. HIGHLY RECOMMEND using em again.

Music by Lindsey Ools

★★★★★

6 years ago

Awesome group of people. My truck had a fuel issue last night and Ryan was able to pin point the problem very quickly. He got me back on the road when no one else would answer my call. Will definitely use them again.

Laura Kloft

★★★★★

6 years ago

My electric windows wouldn’t go up called Freightliner,rush Peterbilt and a few other mobile units and shops no one wanted to deal with a window repair on a Friday afternoon before a holiday weekend they all said it would be a week out. I called Ryan and they were great customer service and professional and knowledgeable about there work and reasonably priced I would give them more stars if I could

andre

★☆☆☆☆

a year ago

Overpriced and lack of experience, no necessary tools to maintain a call service and it's huge waste of time working on something with just no appropriate tools, and this time will hit your packet hard To replace a belt and tensioner took 4.5 hours,why? Because this is the way to make money now