Sam's Club Tire & Battery

Abbas Tavakoli

★☆☆☆☆

a year ago

I needed to replace all four tires on my vehicle, which I had purchased from Sam's Club. Since the tires had worn out quickly and came with an 80,000-mile warranty, I hoped to have them prorated. When I visited the store, the supervisor, Mr. Aaron, assured me that I could return the following Monday, and he would handle it. However, when I arrived on Monday, Mr. Aaron was not there, and despite having an appointment, we were turned away. We were then told they had "run out of stock" on the tires we needed and that they receive random shipments, so they couldn't provide a timeline for availability or allow us to order them. Frustrated, I went to the Sam's Club on Fashion Dr. There, I was informed that the information from the Forest Dr. location was completely false. Not only could we order the tires, but they also mentioned that we were the third customers sent from the Forest Dr. store that day. Adding to the frustration, the Forest Dr. store consistently failed to answer their phone or, when they did, would hang up when I asked to speak with the supervisor. After nearly two weeks of trying to arrange the tire installation, I am very disappointed with how I've been treated. I would not recommend the Forest Dr. location based on this experience.

WaHis299

★☆☆☆☆

10 months ago

I have been a member of Sam's Club since 1988 and have consistently valued the services provided, especially over the past two decades. However, I need to address some concerns regarding the service standards at the Tire & Battery Center. During my recent visit, I was informed that appointments are now required for tire services. To my surprise, when I arrived, the center was fully booked, yet no customers or vehicles were waiting. An hour later, the service bays remained empty, with only one customer needing assistance. Unfortunately, the service staff seemed more focused on their phones than on engaging with customers or preparing to assist. I understand that thunderstorms might have contributed to the lack of customers. Still, a reasonable person would recognize that when appointments fail to show up. There are no vehicles in the bays, and they should accommodate a physically present customer rather than prioritize no-shows. Perhaps I expect too much from the younger staff if their phone screen time seems more important than their work. While I understand that businesses can have busy periods, this level of service is unacceptable. A more proactive and attentive approach to customer service in this department is necessary to enhance the experience for all members. I urge you to take these observations seriously and implement improvements that benefit everyone at Sam's Club. Thank you for your attention to this matter.