Servco Toyota Windward Service and Parts

Ken Schmidt

★★★★☆

3 years ago

Ordered the parts for my vehicle. They came in when they said it would. Car was repaired the next day. The loaner was immaculate as well!

Pono Guerrero

★★★★★

5 years ago

I like windward Toyota !!! They are always nice and honest with me. I don’t get the vibe like they are trying to take advantage of me or trying to rip me off unlike some other locations on the island. I bought my truck from here and always make the extra journey to come out here.

Rosealynda Bautista

★★★★★

4 years ago

Scott was very professional, he shown great customer service,when we got to Windward our loaner was waing for us!!that was nice so convenient for us!! They went way beyond our expectations. I would highly recommend this place !!very happy customer!!!!way to go Scott and the and team!!!

Alicia Rogan

★★★★★

7 years ago

I am not Loretta. I am Alicia Rogan, an extremely satisfied customer. Started with them over 30+ years when Henry SIMM owned the business. Since KYLE and Mike took over, I am still satisfied with the work and the price. They are truly a business that does not try to rip you off. They do what is needed, fixes the problem, and explain to you when and what will be needed next time. And, I get my car back that same day!!! 👍

Jennifer Dougherty

★★★★★

6 years ago

I am not usually in this area but was here for work and noticed that my back driver’s side tire was low on my commute. I found windward llc and am so grateful that I did. They stopped what they were doing to patch my tire. It was such a relief to have found a friendly and effective company.

Greg Jardon

★★★★☆

2 years ago

It's so easy to drop off my Scion and Tacoma yo get thier check ups or maintenance. They have a large waiting area with coffee and snacks. This place makes getting your car or truck looked at just too easy

Nalani Shimada

★★★★☆

4 years ago

Great customer service. Took our car in to be serviced, it went pretty fast. Waited only about an hour for everything to be completed. We also bought our car from here, really great sales people! We will most likely buy from here again.

K S

★★★★★

2 years ago

Best service I have had of any Toyota dealership service department across several states. Have worked with Ryan and Chesney, would definitely work with both again. They are very straightforward about services and cost, as well as being very helpful with being new to Hawaii and navigating safety check and registration.

James Coleman

★★★★★

2 years ago

I've been here a few times and have always had a good experience. They're straightforward and the work is good. Appointment times are hard to find online, but I've had decent luck getting there around 0715 and waiting.

El Plata

★★★☆☆

2 months ago

How does it take over an hour just to get someone on the phone? 😮‍💨

Brian D.

★★★★★

2 months ago

Great service. Thank you Jason for the awesome service.

Jude Kalet

★★★★★

3 months ago

Big fan of this place. They always take good care of me.

Gary R

★★★★☆

Edited 6 months ago

Until that braking system is like how it's supposed to be, needed to temporarily take couple of them notches and her ridiculous hold time. Like Castle Adventist pretty sickening. Had to bring it down a notch or two because of the hold she put me through January 14, 2024, but the real reason is the ridiculous braking mechanism and how it works I'm reluctantto even drive this, what i always thought was an excellent car. But Spencer's devoted attitude puts this place as # 1 at 10 + 🌟 s Because of Spencer' Unten and some of his dedicated personnel there, almost forgot about Sean Sakamoto, as them two go hand in hand 👍the best place that you should take your car or your truck to have their vehicle diagnostics done especially having ones like Spencer leading the department there, I'm just so fortunate despite my inability to get there. But it'only gets better not worse! And mahalo to Spencer as there's only one "Spencer" and Lauren Kimura as she's the spark and brains with Sales there at the Kaneohe location. in all of Servco Toyota Windward probably all of their branches on this over congested rock on Eastside Oahu, especially when they both came out to Kaneohe Bay Drive on Saturday October 5th of 2024, as somebody somebody had to take over Aaron Miyashiro's spot, couldn't get somebody better than Spencer, isn't it too bad for ones like me and Brandy, living towards Kahaluu, that their shuttle doesn't go beyond Haiku Rd maybe 3 miles farther, can't ask for everything 🐕Cap this off after I get my Toyota Avalon back. I know I will have just about the best most fastest vehicle that. money can buy. Always try to get nothing but the best except something is wrong with the braking trying to google answers, no way need to talk to someone who knows on later years and it's ridiculous brakes that warns you when approaching the rear of another vehicle, by jamming on the brakes without warning pissed whenever it does that, after a beep or buzzing sound then jamming on my brakes unprovoked and would give me and even my poor golden retriever Brandy, like a heart attack, Brandy would be on the floor behind me. Nobody can tell me that's how it's, or supposed to be like that❗️Kind of angry with these modernized electronics, don't know if electronics is involved with its brakes, but need to fix it immediately. NOBODY ANSWERS OR PUKULOA EXPECTS ME TO HOLD FOR ONE DAMN HOUR? SHE'S SWEET BUT PLEASE DON'T PUT ME ON HOLD THAT LONG 🙏

김광철

★★★★★

3 months ago

I visited the dealership for the second time today. Thank you again to the person who received my car and delivered it back to me. Thank you for making my car in optimal condition. Have a happy and joyful day today!

David Riffle

★★★★★

3 months ago

Ches was an awesome guy to work with! Great communication from him and the mechanics who took pictures and videos explaining a very unexpected issue my vehicle was having so I felt totally confident in their repair recommendations. Truly zero issues from start to finish.

Dominic Sousa

★☆☆☆☆

3 months ago

THEY WILL TRY TO SCAM YOU! I’ve been taking my cars here for a while. I just bought a pre owned tacoma and took it here for maintenance and a full check to check everything. After the check up they told me that I needed a new hose for my power steering and it will cost $950. I decided to get a second opinion. The hose turned out to be totally fine was just dirty not rusted at all (as toyota said). Secondly the night of my appointment after picking up my truck. All of my coolant dumped on my driveway and after finding the leak. A hose was either not attached good or completely forgotten to be put back. When I picked up my truck the guy told me to look out for puddles fluid under my car and if there is to take it back and have them fix it. The place is a straight up scam. Don’t bring your cars here, take them anywhere else. After this I told some friends and family and those who have gone there before said they had similar experiences with this specific Toyota. Don’t waste your money here

Candace Bull

★★★★★

3 weeks ago

I talked to a lady at the Toyota call center named Nicole after calling other businesses all morning to see if I could get my parent’s car in for an urgent appointment. Everything else around town was booked iand one was place was booked up until the end of March. Nicole was super helpful and compassionate in working to help get us in. At Servco Toyota Windward service and parts, Cheshney and the tech crew were professional, quick, and accommodating in helping to relieve a stressful situation. I highly recommend this place!