Service Street Tire & Auto Repair

Ondre Washington

★★★★★

a month ago

Ethan was phenomenal from start to finish! I was considering other shops in the area, but after speaking with him he assured me that his team would be able to take care of my car’s needs. They diagnosed my car and gave me an honest assessment. I dropped the car off for repairs and went to finish my shift at work. Ethan and Dwayne went took the time out and dropped my car off for me since I had no way of getting to them after hours! Ethan even worked with my budget and told me the best services for my car at the time. Prioritizing the most important. The customer service here was next level. I really appreciated them doing that for me. Highly recommend them and will definitely be back for any future services.

Mikayla Murray

★★★★★

a month ago

Always have such a great experience here! Staff so knowledgeable and communicative. They are fast and clean!! Bailey made sure my car was taken care of. Got my oil change done today, and there’s a reason I keep coming back, because they’re so consistent. 10/10 ⭐️⭐️⭐️⭐️⭐️

Texas Girl

★★★★★

3 months ago

Excellent customer service and they got me in and out. Came in due to a few lights coming on. I was told exactly what was needed, the cost (including taxes), and the wait time upfront. Also, I usually avoid using the restroom when I take my car in for service anywhere because it's usually not clean. I was pleasantly surprised that the restroom was very clean. There are also two waiting rooms that provide a comfortable space to relax while you wait. Thank you!

celina smith

★★★★★

a month ago

Both times ive taken my truck here for inspections the person at the desk was well spoken, courteous and acknowledged me right away. This last time I called ahead to make sure they were able to do inspections and the gentleman on the phone (max i think) asked for my name and vehicle and said they would keep an eye out for me. I was in and out before i could even wrap up a conference call. Thanks guys!

Brian Liu

★★★★★

3 months ago

Manager Maxwell and his staff is friendly and very professional. My car hood was unlocked but still could not open, Max and his staff tried many way to manage to open it without any hesitation, turned out the latch physical bend to block the hood from opening. With the simple oil change, all points inspections were done throughly, it was a good experience. Highly recommend their service, need more publicity.

TFC

★★★★★

a month ago

Good first experience. Had an appointment but I walked in the day before. Had Truck inspection, oil and transmission service. Ethan kept me informed of progress. No posted closing time but seems they worked past their closing time (nearly 8:30pm).

Youssef

★★★★★

5 months ago

Got an oil change and they checked everything and filled my tires too, extremely nice and gave me many service options at various price points. Were very caring and did not just want to make a buck, Arian was also very nice. Had questions post service and they were more than happy to help over the phone. Will reccomend to family and friends and be returning for future services. Honest and profess business

Mona A

★☆☆☆☆

a month ago

Rooster Ridge Car Care (Pearland) 1714 I am filing this complaint regarding the damage to my 2022 Nissan following a diagnostic service performed by this business. I brought my vehicle in for a diagnostic inspection. At the time I dropped it off, my car was running perfectly fine with no power steering issues. Shortly afterward, I was notified that my vehicle was ready for pickup. When I arrived, I was asked to wait an additional 30 minutes. That 30 minutes turned into approximately an hour and a half. . After this delay, I was informed that my vehicle was no longer in the same condition as when I dropped it off. The power steering was completely non-functional. I drove my vehicle to the shop without any issues, but due to the condition it was returned to me in, I was forced to have it towed because it was unsafe to operate. The shop acknowledged that the vehicle had been running well prior to their service. However, after their diagnostic work, my car was significantly damaged. I drove my car to the shop myself, at the end they have to tow my vehicle from their facility to a Nissan dealership for further inspection and repair. My main concern is the lack of accountability. The business did not take responsibility for the damage or offer a satisfactory resolution. As a result, I have incurred expenses, potential repair costs, and significant inconvenience and stress. I am requesting that the business take full responsibility for the damage caused to my vehicle and reimburse me for all related towing and repair expenses. I am considering legal action if this matter is not resolved appropriately. I hope this complaint will lead to a fair resolution and prevent other customers from experiencing a similar situation

Marcel (Singer-Songwriter)

★★★★★

2 months ago

After having a crazy awful experience at Walmart at 7am this morning I searched for another tire shop to get a plug on a tire and came across this place. Maxwell and John were freaking excellent. I live 1 mile away and this place has never popped up. Thank God it did today. Maxwell and John turned what was about to be a bad morning thanks to Walmart tire into a really good morning. Thanks again I appreciate the positive attitudes, great customer service, and you guys fixing my tire with no hassle! No I was not paid to leave a positive review they were just honestly and genuinely great! 100%

Allison D. Bice

★★☆☆☆

a month ago

I see a lot of good reviews about the customer servce, so I guess this was just not our day. My husband waited several hours for an oil change and then the counter person took calls while he stood there waiting to pay.

Jaime Weisel

★★★★★

a year ago

My son and i were driving home from IAH airport from dropping family off from spring break. We were still 45 minutes from home when our alarm in our truck went off for a flat tire . It was steadily losing air , and on top of that my dash was already sporting the maintenance required icon because i was 500 over on an oil change. They close at 7 we arrived at 5:55 and they had three vehicles in the bays and another they were working on just outside the garage. Not only did they take us in no questions asked aside from vehicle history and what we’d like to get achieved, but they stayed nearly two hours late with a skeleton crew to ensure we could get home safely . WITH AN OIL CHANGE 🤎 They carried great customer service through it all. They could have shut the doors and sent us thumbing. But they didn’t. To add they didn’t charge extra because of staying open late. Their prices were better than what is offered in southern / coastal Brazoria county . They put their lives and their family’s lives aside, during spring break might i add, to take care of a customer . Their efforts did not go unnoticed . I am super grateful i stumbled across a mechanic / garage that still produces an old timey end profit relative to services rendered accompanied by authentic want , care , and drive. To everyone who stayed late for us yesterday… thank you. Thank you for keeping humanity in your job and serving your transient community to the highest level. Signed kindly and grateful by the tundra mom and teenaged boy.

Champagne S.

★★★★★

6 months ago

have nothing but great things to say about this company. I was recommended to Rooster Ridge and told to ask for Maxwell, and I’m so glad I did. I called ahead to explain the issue with my car, and he told me to come right in. The staff was friendly and welcoming, and the waiting area was clean and comfortable. They quickly inspected my car and explained exactly what was wrong. Maxwell took the time to walk me through everything in a clear, straightforward manner. Their honesty and professionalism really stood out. I highly recommend Rooster Ridge and Maxwell if you want quality service you can trust.

Dylan Naran

★★★★★

a month ago

I had an amazing experience with Ethan the Assistant Manager helping my mother and I figure out which services we needed and at a very reasonable price. I recommend them for the expertise and friendliness they serve.

Keith Bartolome

★★★★★

3 months ago

The staff here are professional, detailed, & helpful. I had an issue with my tire pressure being low suddenly and I had a job interview scheduled within the next 2 hours. The folks at Rooster Ridge Car Care were quick to help me and check me in to see what was wrong with my tires. For context, it was super cold that morning and that I had also ran over road debris the night prior (so I wasn't sure if there was a nail in my tire or not). They quickly inflated my tires & inspected it, confirming no major punctures were noted. I was able to make it to my interview without worrying if my car would get a flat tire enroute. I plan to come back here in the future for any repairs or check ups moving forward.

Darryl Johnson

★★★★★

11 months ago

I was promptly greeted by Maxwell. He was professional & detail oriented. He kept me updated every step of the process. Everything was explained and shown to me concerning my vehicle. HE WAS HONEST & that is rare in the auto repair business. Because of him, I will be getting all my auto work done there. What a great experience from beginning to end. Kudos Maxwell & the awesome mechanic staff!!! The slim Black mechanic was excellent as well!!! Knowledgeable!

Sayyad Liaquat

★★★★★

3 months ago

I went to this place for my oil change few times. What I like about them is their customer service. They are always welcoming, and attentive which is important for me to go back to any type of business. So keep up the good work guys.

William Noelle

★★★★★

4 months ago

Great professional and courteous. Easily the best automotive experience I have had in the area. The staff gave me a detailed walkthrough of the issues and were fully transparent with all service options. I'll definitely be back!