Sheehy GMC of Fredericksburg Service & Parts Department

Mike Gentry

★★☆☆☆

3 years ago

They didn't have part in after we made appointment and waited 3 hours and still didn't get it fixed.

Tibiurius

★☆☆☆☆

2 years ago

Went in to fix an AC issue and get an oil change and walked out with a broken transmission.

Stephanie Knighton

★★☆☆☆

3 years ago

Dropped off my car on a Sunday night for service of a lowbeam headlight. Six days later and I'm still waiting for the part to come in. Very frustrating.

Eddie Johnson

★★★★★

a year ago

The staff here were very friendly and there was no pressure. Time was taken to ensure I knew about the vehicle I purchased.

Franklin Washington

★★★★☆

3 years ago

First , Mr Way thank you for your excellent customer service , and I can't thank you enough for navigating the final price deal fantastic job !! Second ," BIG UPS " goes to Ms. Amanda ! They have a great team there at Sheehy Buick.

Samuel Kwayisi

★☆☆☆☆

3 years ago

I will never recommend anyone to ever use this dealership auto repair shop if time is essential to you. I took my car there for an inspection and to figure out a noise in the driver side wheel area that my mechanics hasn't been able to find the source. Upon their diagnosis, they came up with all kinds of things that needed to be fix, which I told them to go ahead and fix it because I wanted my car to perform right and safe. They kept my car for over a month blaming it on unable to find a fog light to pass inspection. After threatening to take my car, I was asked to provide the fog light which I quickly ordered it online and provided it to them. After over a month, they finally called me to pick up my car and I was hit with almost $4700 bill. As I was driving the car home, the noise, which is the main reason why I took the car there still exist and my car performs the same way I took it there and I'm left asking myself, what exactly did I paid all that money for? If I decide to take the car back for them to fix the noise, my car might be there for the next two or so months, who knows 👎. Please save yourself the time and money and stay away from this place

Andrea Redman

★☆☆☆☆

Edited 3 years ago

Purchased a 2018 Buick Encore. Was told it was a CPO. I had my own funding so I wasn't desperate and could have walked away. Three months later I needed work done costing over $400. As a single parent, this was definitely a hardship. Thankfully, one issue was covered as a "known" issue. The other wasn't because the CPO isn't in place and therefore no warranty hence the cost. I've had a hard time getting in contact with the dealership. After trying for WEEKS, I finally got a call and a phone number to follow-up but I haven't received a confirmation that it's been taken care of. Also not sure if I can be refunded the service fees plus the rental car. I'll upgrade the rating if I get good results. As of now, this has been a terrible experience though I should still be excited about my new vehicle.

Caroline Broome

★☆☆☆☆

9 months ago

I called again this morning because my car that is three years old (2022 gmc Acadia at4) is broke down again and the manager that answered the phone was extremely rude to me. She wouldn’t let me speak to another manager and then she hung up on me. I would love to return this car. GMC is crap. Save your time go somewhere else.

Christopher Roberts

★★★★★

a year ago

I always try to leave a great review online when I have an amazing experience. Sheehy GMC service have a staff that is very kind, empathetic, and truly committed to help their customers (for those who don’t know; that is very rare to find in any service department at any dealer). Amber was able to give me a quick and accurate quote on the installation of a new passenger window after a Semi sideswiped me on I-95. After I spoke with Amber, Uraina called me with an update and after talking with the help of Matt they were able to schedule me to come in to install a new side mirror in ONLY 3 days after it happened. I can honestly say that this service department is one of the better I have seen. I am extremely impressed and thankful for them. For those of you that read the reviews I hope you see this one and give Sheehy GMC of Fredericksburg Service a chance. I did and the way they treated me is the reason I will keep coming back! Ask for Amber or Uraina, you won’t be disappointed!