Sound Ford Inc Service

John

★★★★★

4 months ago

Cam, Joe, and Mike were exceptional in getting me into the truck I wanted. They worked with me to were able to give me an excellent deal on the new F150 Lightning. Could not recommend them more for their efforts. Great team overall.

David Markley

★☆☆☆☆

Edited 2 weeks ago

I purchased a 2024 Ford Mach-E here in January. I love the car and am a longtime Ford owner — the brand itself has been great to me. Unfortunately, this is yet another disappointing sales experience I’ve had at a Ford dealership. During the purchase process, a sales manager jokingly referred to me as my wife’s “Sugar Daddy” when I said she didn’t need to be on the finance application. It was inappropriate and unprofessional. A few weeks after bringing the car home, I discovered the home charging cable was missing from the rear storage area. I called twice and was told someone would look into it and call me back. No one ever did. When I returned to pick up my plates and asked again, the sales team directed me to Parts and Service rather than taking ownership of the missing cable. Once the sale was complete, the sales department’s customer service essentially disappeared. To their credit, the Service department staff were professional and helpful. I like Ford vehicles and will continue to own them, but the sales experience at this dealership was extremely disappointing. UPDATE (March 10, 2026): A matter of days after posting this review, the dealership called and offered an aftermarket charging cable, contingent on my removing the 1-star review. I declined. The offer wasn't customer service. It was reputation management. The cable should have been in the car at delivery, and the follow-up I requested twice was never provided. The moment I posted an honest account of that experience, I heard back immediately. They also mentioned their "President's Award" as context for why my review was surprising. I'll let readers draw their own conclusions about how dealerships earn awards that depend heavily on customer survey scores. I have no interest in a transaction dressed up as a resolution. My review stands because it's accurate.

Kat Meow

★★★★★

a month ago

Amanda in the Service team is SO awesome! 😊❤️ Learning how all-electric cars work has definitely been difficult, but she helped me understand how they work so much better than I knew before I spoke with her. I was also pleased with the wait time for fixing the recall on my car. I only waited one hour for the recall on my car to be fixed! In the past, I would wait hours at the dealership for my previous cars to be fixed. Sound Ford has a great team of employees who care about their customers, and always provide A+ service. Great job Sound Ford!!!! 👍💚

Ivana Ilic

★★★★★

8 months ago

I came in knowing exactly what I wanted, a Bronco Badlands, and Steve Huffman made the whole process super easy and actually enjoyable. No games, no pressure, just straight-up great service. He respected that I’d done my research and was ready to buy, but still took the time to walk me through everything and make sure I felt good about the final numbers. The whole thing was quick, smooth, and way less stressful than I expected. Bonus: if you're a full-time Microsoft employee, this dealership offers a special discount, which made the deal even better. Definitely worth asking about. If you're looking for a Ford and want someone who’s knowledgeable, honest, and efficient, go see Steve. Highly recommend.

wallstreetinsiders

★★★★★

3 weeks ago

We purchased two fleet vehicles from this dealership a few years back. One of our drivers locked the keys in the vehicle, about 40 miles from the shop yesterday and we had no record of the door code. I called the Sales department and they sent me to Service. They didn't have it on record, so they forwarded me to the Fleet Manager. He didn't have the number we needed, but he offered to send a Lot Person out to my driver, who was able to open the door. I never imagined that they would go so far out of their way for an issue that wasn't their fault. We'll most definitely be buying all future trucks from them. Big thanks to all involved. It would have been so easy for every person that I spoke with to just rush me off the phone, but all three folks did their best to help me. Very uncommon these days and greatly appreciated!

Sherrie Pierson

★★★★★

Edited a month ago

Great experience, the car price was already set so no haggling. Just a test drive, credit check and signing. Car was prepped and ready for me. Vrooooom! Update: six months in and I’m still in love with Marge (yes she’s a 2025 Premium Velocity Blue). Had 2 updates applied in just a couple of hours. Great service.

Barry

★★★★★

Edited 6 months ago

I wasn't planning to buy a new vehicle, but sometimes our plans don't quite work out the way we expect. I had been curious about an electric vehicle so I wanted to go look for myself and maybe even drive one. What I found was a very warm and friendly staff that happily greeted me and was able to answer all my questions. After a test drive, I was sold. So we made the deal. They didn't have the color I wanted, but they did the very next day. Outstanding service! Update; 3 weeks of driving the best vehicle I've ever owned, no comparison, there was a fault and the adaptive driving stopped working. I call Ford Technology and they were able to run the VIN and see what the code was. I was able to get the truck into the shop, they gave me a loaner, and my truck was ready to pick up the next day. Sure, it was somewhat of an inconvenience, but the folks here made it extremely pleasant. High praise to Frankie, Christian, and Brian.

Natthaphong Chueawong

★★★★★

2 months ago

I had a great experience working with Raj/Adam while purchasing my new car. From start to finish, he was very professional, friendly, and extremely helpful. He took great care of me throughout the entire process, explained everything clearly, and made sure I felt comfortable and confident with my decision. The whole experience was smooth and stress-free. I truly appreciate his excellent service and support, and I would highly recommend Raj/Adam to anyone looking to buy a car. Thank you for such a great experience!

Dan Kluever

★★★★★

2 weeks ago

I worked with Bill Rajpal from the internet sales team and over the phone had a deal that worked for both parties. Bill and the sales team were very knowledgeable about the vehicle I was interested in, and were able to do a trade with another ford dealership to get the exact trim and options I was requesting. Highly recommend Bill and the Sound Ford internet sales team!

PatchKNO

★★★★★

Edited 7 months ago

Went in knowing exactly what I wanted. Paying cash. Worked with Jared. No pressure. No upselling. No BS. Got my yard F150 with less miles than advertised but for the advertised price. We will be going back in a couple months to have Jared sell us a new Explorer for the wife. Update! Just got the wife her new ride! Jared and Frank rock! You need a new car these are your guys!

Brian Sanchez

★★★★★

3 months ago

FRANKIE WAS AWESOME. Came in to look at a certain car, service was quick and easy. They immediately let us test drive the vehicle to get a feel for it. They were super patient with us as we were still looking and getting an idea. The deals they were offering were too good to pass up. Frankie and the team at Sound were extremely easy to work with and so professional. Would come back over and over again

Milo D.

★★★★★

2 months ago

When looking for a new Explorer, I reached out to three different Ford dealerships. Even though Sound Ford was the furthest away, they were the most responsive and the easiest to deal with. They had the exact vehicle we wanted and did not try to sell us something in a different color or a completely different vehicle, unlike one other dealership. Mike was upfront about what they were willing to offer on the vehicle and was not overly pushy with the sales process. Anna was very friendly and communicative and helped us by showing us the SUV and generally being awesome. Special shoutout to Joe. There was miscommunication during the paperwork, and something was added that we did not want. He did not try to force us to keep it and instead made the corrections, and everything worked out as initially agreed. Hopefully, when it comes time to service the vehicle, the service department is as good as the sales department.

L L

★★★★★

a month ago

I would recommend buying through the Sales Manager, Mike. I had an issue and he fixed it right away. Watch out for the used sales manager. He doesn’t give you the final sales price that you agree to. Everyone else is nice and helpful though. My original sales associate, Anthony, was very good too.

Tomas Martinez

★★★★★

a month ago

This is my first time using Sound Ford's service, and honestly, the service and staff were excellent, and the coffee was delicious. Thank you!

Hunter Williams

★★★★★

a month ago

Daniel helped me out after I had concerns with my steering vibration. He made sure I was taken care of the entire time and went the extra mile keeping me up to date on the status of my truck. Also, thank you to Amanda for staying late and wrapping up everything on my truck. You all are amazing in the service department and help ensure a stressful vehicle situation is handled in such an attentive way. I can’t say enough how much of a relief it is to have a place to take my truck and trust they will take care of any problems/service I need. Thank you again for always going above and beyond!

Natalie Jumper

★☆☆☆☆

3 weeks ago

Even after explicitly telling them that I was not in the market for a car - and only accompanying a friend who wanted my opinion on a car they were test driving, I constantly receive texts, and phone calls asking if I'm interested in various cars. Even saying STOP -- They'll reach out again several weeks later. This has been going on CONSISTENTLY since June 2025. Sales people are pushy and do not respect boundaries.

Anthony Brown

★★★★★

3 months ago

The absolute best car purchasing expirence I've ever had! Blake was absolutely a deciding factor in me getting this truck. I hate pushy, Blake was phenomenal. He was present every step of the way for any questions I may have had but absolutely never pushed. He was incredibly polite, friendly and just a fun conversationalist. Give this dude the keys to the kingdom, he fricken killed it. The rest of the staff was genuinely pleasant and never made you feel like anything other than welcome. Excellent work. You've earned yourselves a true fan.