Spencer Auto Repair

Ralph Mendler

★★★★★

2 months ago

Everyone was so helpful. Kal is super nice.. they found a problem with my Highlanders AC that another place screwed up. Also, front END issue that the other place never said a word. Spencer’s definitely stepped up. Thank you.

Don Fulton

★★★★★

a month ago

Needed work on my car and Spencer identified the problems and completed the repairs in 2 days. Expensive but needed and lower than dealer costs. Picked up the car and heard a sound coming from the tires/wheels. They checked it out and just needed to fix a bent brake plate which was done quickly. Vehicle is now driving with no more clicking sounds. Will use Spencer again for future auto repairs.

John Cochran

★★★☆☆

Edited a month ago

Came in for an alignment.. Car didn't need an alignment so they didn't charge me for the alignment just for the alignment check as no alignment was completed "Cody" service technician was very friendly and helpful and only charged me for inspection.. thank you Be aware all repair shops make there money on not only repairs but also on recommend Services. Many of the services may not be necessarily be needed. If you need oil dye to determine if you have a oil leak then most likely there is no urgency on late model cars. Do your homework prior to getting these services done. The inhouse no credit check financing is over 200% apr. Be careful.......

T

★★★★★

6 months ago

Just got my brakes replaced, oil changed, and tires rebalanced at Spencer’s. I appreciated the courtesy inspection along with the recommendations they provided. It’s only been a day but my car runs much better, and for a fair price too. They even applied a promotion to my brake service without me mentioning it. I have been burned by different mechanics in the past, which has left me wary when shopping around, but these guys seem like a nice bunch who are there to do a good job. William was very communicative throughout the day. I will likely be returning for future repairs.

Amber Patterson

★★★★★

3 months ago

They were kind and friendly! I felt like they were very straightforward and helped me to see what needed to be done right away and what could wait. They were open and honest and took pictures of everything to show me. They offered to let me come back and check things out if they needed to do something on my vehicle. I will definitely be going back:)

Robert Lumas

★★★★★

a month ago

Failed smog brought into Spencer's. They fixed and finished sooner than expected.

karen

★★★★★

4 months ago

I am so happy to have found Spencer’s! They are kind, honest and professional. Pricing was reasonable and they offer financing options, which means a lot. We are very happy with all the work completed on my son’s car, which comes with a guarantee. They have earned my trust, my business and I highly recommend Spencer’s Auto Repair!

Stephen Arnett

★★★★★

6 months ago

Spence Auto Repair is absolutely fantastic! From start to finish, the staff made the whole process super easy and stress-free. Everyone there is friendly and welcoming, and what really impressed me is how they kept me informed every step of the way. I got phone calls and text updates so I always knew what was happening with my car, which gave me a lot of peace of mind. They also stand by their work 100%. I had a door handle repaired, and when it failed later on, they honored their warranty without hesitation. I brought it back in and they took care of it quickly and without giving me the runaround, which is rare these days and says a lot about their honesty and professionalism. On top of all that, the turnaround time was amazing. My car was only down there for two days for a repair that would have taken me at least a week to figure out on my own. Fast, reliable, and trustworthy—that’s exactly what you want in an auto shop. I could not be happier with Spence Auto Repair and the service they provide. Five stars all the way—highly recommend!

Jody Edwards

★★★★★

Edited 4 months ago

Absolutely top-notch service! William and his team went above and beyond to get my Prius safely back on the road. He took time to explain every issue clearly, helped me prioritize repairs by safety and urgency, and respected my budget without trying to upsell unnecessary work. You can tell this shop values honesty and customer trust — rare these days. Worth the drive from Mesa to Chandler for quality workmanship, transparency, and genuine care. Highly recommend!

Cori Hart

★★★★★

3 months ago

Took our car in for a routine oil change. We always have Spenser take care of any vehicle service. They truly go out of our way to make sure you know exactly what services are needed to maintain your car. I appreciate the printed copies for me to read and pictures sent to my email. Their service and honesty keep us being loyal customers !

Tiansheng Chen

★★★★★

3 months ago

I came in hoping to get an alignment done on my Polestar 2. After dropping off my car, they even ordered an Uber to take me home. Later in the afternoon, the technician called to explain that they didn’t have the Polestar software required for alignment and recommended I take it to the dealer instead. (This was later confirmed to be true — only the dealer can do a proper Polestar alignment.) They also noticed that my front tires were wearing out and suggested replacing the tires first before doing any alignment. They provided a quote and took the time to explain everything clearly. From drop-off to every phone call to picking up my car, every single person I interacted with was incredibly friendly, sweet, and very helpful. Even though I didn’t end up getting any service or tires replaced with them, they remained just as warm and kind, and even wished me happy holidays when I picked up my car. I hope no one’s car ever has issues, but if you need maintenance or repair, I highly recommend Spencer Auto Repair. Wonderful people and truly great customer service.

Adam Provencio

★★★★★

a month ago

Came in today for a simple oil change and totally changed the way I go about getting my car serviced. These guys at Spencer’s are just professionals . Cal at the front, Saul in the back and honestly just a solid trustworthy mechanic shop in the valley. Wish I knew about these guys sooner.

sheryl jowdy

★★★★★

a month ago

Looks like I found our new auto repair shop. I typically take my Kia Soul back to the dealership for routine oil change, but my last experience at Horne in Gilbert was not a good one. I started looking online for shops in my area and Spencer's Auto Repair has a lot of great reviews. They are very friendly and prices are reasonable and I especially like their hours and location, close to home. They also gave my husband a quote to do some work on our Ram truck, which will be scheduling soon.

Arjon Borinaga

★★★★★

3 weeks ago

Awesome job. I brought my Ford Focus 2004 because of a strange noise and ABS light. The team diagnosed the problem fast and repaired it the same day. Good service and fair price. Thank you!”

chris north

★☆☆☆☆

2 months ago

I made an appointment to get an alignment on my car. I was told the service would take about an hour when I booked. When I dropped off the car for the appointment I told the Christine, the service manager, that I'd be waiting and she confirmed "about an hour." I was not told that the tech would spend an hour doing a vehicle inspection that I had no interest in. When I returned after an hour, the shop hadn't even started the alignment. The manager said "the alignment takes less time than the inspection (!) and should only take another 20-30 minutes. 2.5 hours after my appointment my car was finally ready. They did offer a slight discount on the service. I don't care about discounts. I want to hire people that'll do what they say they'll do in the time they commit to. A few bucks off is not worth the aggravation to me, ever. If the manager had been straight with me I would've taken a freaking Uber home and returned when the car was (finally) ready. Instead, Spencer Auto will never see another one of my vehicles. I can't stand overpromising and under delivering. But, hey, at least I know I have a license plate bulb out thanks to the stupid inspection that the manager insists the owner will not waive. I get the gimmick to find other things to repair, but I won't play Spencer's game again. Lame.

Tram L

★☆☆☆☆

3 weeks ago

This review is for Spencer located in Chandler with Christine as the store manager. I went to the Mesa location last month for an oil change when I found out my control arms needed replacement soon. Since the Chandler location is closer to my house, I decided to go to the Chandler location. When booking the appointment online, I requested very specifically “control arms replacement & wheel alignment” in the comment section for “Anything else we need to know about your car”. I even received the confirmation text for my appointment. However, when I showed up for my appointment, Christine could not find my appointment and thought it could be some issues with the online booking. No problems. Christine was able to pencil me in for the service which I appreciated. However, Christine never confirmed the type of service I needed before taking my car in for the service. Before handing over the key, I reminded her of the type of services I needed. She appeared like she was listening, but later turned out there was a miscommunication with Christine. In addition, Christine never gave me the estimated cost of the service. Even after I asked her for the estimated cost later, Christine acknowledged my request but then proceeded with her tasks and never updated me with the cost of my service. I thought her dismissive attitude was unprofessional but understood there were a lot going on at once. Things got more interesting when the mechanic later whispered to Christine that the engine oil in my car still looked new and there was a Spencer sticker on my windshield. The mechanic was confused about what I needed. I was physically present for a whole time in the lobby while the conversation between the mechanic & Christine happened. However, there was no direct communication to me. Christine called over to the Mesa location to find out I did (in fact) get my oil change at the Mesa location recently. That was when Christine started communicating with me to find out what I needed. I told her I did not need oil change (Kudos to the mechanic who actually clarified and didn't just proceed with an oil change). To my surprise, Christine was stunned at my answer even though I reminded her at the beginning my appointment was for control arms replacement & wheel alignment. That was when Christine notified me that the replacement for both control arms would take a long time to do which I acknowledged. I noticed the sign inside the lobby offered shuttle service but the service was never offered or attempted to be offered to me. However, my husband was offered the shuttle service on his last visit that happened not too long ago at the same location. Both my husband & I very likely would not return to the Chandler location. If we need services, we would more likely go to the Mesa location where staff provides more professional customer services and communicates more transparently besides having an easier time finding a parking spot.

Ruben Llamas

★★★★★

3 weeks ago

I would just like to rave about my experience with Spencers Chandler location. From walking in the door to explaining the whole process and the thoroughness of that team is top tier. Christine was a pleasure to work with and definitely brightens up the shop. A great big smile and positive attitude greeted us as we entered. The professionalism and experience we received from this team is greatly appreciated. I would 100% recommend this shop to anyone who needs work done to their vehicle. Honest, professional and great communication through the whole process