Stearns Ford Service Center

Elvira

★★★★★

4 years ago

They were great, looks like they took care of my car

Robert Clapp

★★★★★

4 years ago

Not a long wait. Oil change, tire rotate and inspection. Very well pleased.

Jerry Montgomery

★☆☆☆☆

4 years ago

Had 2020 f150 serviced ,oil on driver side door handle ,and oil spilled on motor!Not good I want be back.

Alex Graves

★★★★★

4 months ago

Wiley bass is awesome

Debra McCusker

★★★★☆

2 years ago

Sales staff are helpful and friendly. Financing personnel are efficient.

kiersten brown

★☆☆☆☆

a year ago

They sold me a car that had 50 million issues also the check engine light came on not even a week after buying the car then I bring it in for them to fix and there like oh it’s not on the warranty you’ll have to pay out of pocket don’t waste your time here

Tina Godwin

★★★★★

3 years ago

The people here are wonderful, from Gee the Salesman, Dustin in finance, Steve in Sevice, and everyone I've had the pleasure to interact with have been polite, friendly,and very helpful. I would highly recommend Stern's Ford.

Charles Albury

★★★★★

2 years ago

Great service at Stearns Ford. Had a recall taken care of an exterior trim panel reinstalled on a door. I had a 10:00 a.m. appointment and I was out by 11:00.

Breana D.

★★★★★

4 years ago

Please give Dillion all the accolades possible. After months of trying to get my car serviced at Green Ford in Greensboro and there terrible customer service I have found a new place to call home for services needed on my Mustang. Called on a Thursday car was fixed by Friday morning all thanks to Dillion ! Give him a promotion for his customer service & time management skills !

william hyler III (Mylittlepoofta)

★★★★★

3 years ago

Went by to check on the status of an order and look at some new vehicles and set up an appointment to have my truck appraised to trade in for a new vehicle. Everybody was nice. Unfortunately they don't have the vehicle I want at the moment so I'm just waiting to hear back from them.

Cap__ 83

★★★★★

6 months ago

Go see Wiley Bass hes awesome guy and will most definitely look out

Al McArthur

★★★★★

3 years ago

Excellent customer service! I had to have my vehicle towed in for a surprise issue with my 2019 Ford. Stearns Ford took care of it promptly, and thankfully, the cost was taken care of by warranty. The staff took the time to inform me of the issue and what it took on their part to complete the job. They completed the work in a timely fashion, which will definitely make me a repeat customer.

Ariana Burgmann

★★★★★

2 years ago

Absolutely wonderful employees! I purchased my vehicle here and it was a very smooth process. It is a very welcoming atmosphere. I also get my vehicles serviced here as well and it is a quick and painless experience! Always done in a timely manner. And the employees are always kind and helpful.

Stephanie Bray

★★★★★

a year ago

I recently used the car pick-up service offered by Sterns Ford Service Center located at 602 Alamance Road Burlington and I couldn’t be happier with the convenience and professionalism. They picked up my vehicle directly from my home, saving me time and hassle.

O'Brien Robinson

★☆☆☆☆

a year ago

This is the worst sales experience I have ever had. My wife and I drove 3 hours to look at a truck here. We called and made them aware we had our check in hand to buy. They told us we were good to purchase the vehicle. When we got here they had someone else driving the truck on a test drive. They told us the persons were not interested on the vehicle and that we were ok to purchase it and we had first dibs. When we returned from our test drive they told us they sold the vehicle but would put us in a different vehicle that we would not get until Monday. Again we live 3 hours away. They had no respect for their customers. Additionally, Roger and Franklin sat and discussed their customers in a distasteful and negative manner. This is definition of a dealership just looking for a sale. They underhanded their own employee Gamel, who was the only pleasant part of our experience. However, not enough for me to spend my money there or recommend them to anyone.

Yvonne PeppaSauce

★★★★★

Edited 3 years ago

We had the best buying experience. If you are looking to buy a car. Ask for Kelvin tell him i sent you. Just an update...still Say Kelvin was awesome. However when they took my car in the rear to get clean somewhere hit the windshield and it crack...the manager made it seem they would be able to do something .. when the glass place said that they couldnt fix and that they dealership knew that. He said that they could've fix it...integrity Sucked. I will Never recommend anyone here

Brittiany Cassell

★★★★★

3 months ago

Mr. Wiley bass is absolutely the best! He genuinely cares about you and your needs. My fiance and I went to meet with him today. We explained to Mr. Wiley our current situation and what we just went through. He really took into consideration us and our expectations!! Great guy all the way around, he eased our minds with the buying process. Go see Wiley!!!! :)