Sullivan Tire & Auto Service

Pam Sylvia

★★★★★

4 months ago

Great experience today! Customer service was good, service was done quickly and they didn’t try to sell me anything. Been a few times and all have been solid.

Howard E Smith

★★★★★

7 months ago

Very pleased with the ability to schedule an appointment online and the quick response I received back confirming my Monday appointment. The Fairhaven facility was very clean and inviting and the AC was a welcome on a hot and humid August day. The staff was exceptional at informing me about needed front end work which I had asked them to check. The work was completed in a timely manner and the pricing was fair. The work was performed on my granddaughter’s car as she prepared to leave for college in Connecticut on the Friday. She had a bubble on a tire’s sidewall and a drive on my part to the Shop convinced me more than tires needed attention. My grandkids know me as “ Grandpa Safety!” Glad Sullivan Tire shares my feelings concerning safety! NICE JOB Fairhaven Sullivan Tire!

Sandy Robinson

★★★★★

7 months ago

This place is a lifesaver for me. Efficient courteous service when I was stranded at staples with a dead battery. This battery was installed at colonial honda 2.5 years ago. Was suppose to be a five year battery. Sullivan tires saved the day and my sanity. Thank you from the bottom of my heart.

Kole Pinto

★★★★★

9 months ago

I recently went to the Fairhaven Sullivan’s Tire facility for a tire repair after calling first and speaking to Amanda who told me to come right down and she would fit me in. When I got there she took my information and walked outside with me and accessed where the needed repair was and explained it could be repaired and when I asked about the process Amanda assured me they use a double repair method that includes a patch and plug. Amanda is very knowledgeable and professional and also very personable. The car was taken into the garage quickly and repaired timely. While I was waiting I inquired about a set of tires for another family vehicle. Amanda explained what would be the best tire option and it happened to have a factory rebate which was a plus. Amanda made my appointment that was convenient for me. Brought the car in for the scheduled time and car was immediately taken in to start the new tire application and was advised that brake and front end work needed to be completed to properly apply the needed front end alignment after adding the new tires. I agreed totally with this evaluation and suggestion. The technician Jacob gave Amanda a detailed and precise evaluation to relay to me. The work was totally visible to me while in the waiting area and I can tell you watching Jacob work on my vehicle through the massive windows to the garage showed me that Jacob has phenomenal work ethics and works like an absolute professional. All the technicians there appear to work at a rapid pace. I watched Jacob take my vehicle out for a road test before handing me back the keys. He actually cashed me out also and Amanda informed me he helps at the desk often when it gets busy. This Sullivan’s Fairhaven team seems to be a well oiled machine and again earned my trust and future business. My car drove and braked excellent as I noticed easily on my way home. Thank you Sullivan’s!!!!

Darryl Murphy

★★★★★

a month ago

The place was busy and they were great. Seating room was clean. Everyone was nice. No hard upsells. Diverse customers base.

LUKE DUKE

★★★★★

a year ago

Ernie was a great help. Even while I was trying too figure out how too go about repairing a vehicle, he went out of his way too find me discounted parts and came and found me outside the business too let me know he could help out a little more than he already had. GREAT customer service, I suggest everyone sees Ernie for your automotive needs and ANY tire issues. Great company, with a great sales team, and wrenches!!!! Thank you Ernie.!!!

David Valentine

★★★★★

2 months ago

Tyler and Amanda and Dylan were great and worked great together - they listened to me and we got everything done and my wife is happy with her Tahoe.

Gina McGinn

★★★★★

5 months ago

I love that hometown feel every time I come in! I trust Sullivan Tire. I’ve been a repeat customer for many years. I met a grandson (I believe his name was Scott) many years ago in a hospital we worked in & he told me all about how his grandfather started it & I’ve been coming ever since.

Tom DeSouza

★☆☆☆☆

a month ago

Got a used car and it was pulling to the right. Had to go on a two week trip so I went to get an alignment, and had to leave right after. Being a tire place they should have said I needed to replace the tires because they were worn from a bad alignment, left their and the car was still pulling to the right because the bad tires. Got back from my trip and took it to Town Fair, they asked for the keys went to look at it, came back and said I needed tires because the were worn out wrong, and an alignment. I would expect a place that does tires for a living to notice basic things like worn tires. Don’t go there, go to Town Fair nearby.

Bill Harmon

★★★★★

6 months ago

Amanda and Zach at the Fairhaven ma location were very helpful. Susan at the call center was great. They did a great job in replacing a damaged tire. They noticed my brakes were in need of replacement. They quickly got me an estimate and I had them do the work. I was impressed with their diligence and how quickly the work was done.

Steve Tobin

★★★★★

5 months ago

I broke the stem on my yard trailer tire and I brought it to Sullivan Tire in Fairhaven at 2:00 pm on a Saturday afternoon. The technician said let me take a look at that. 6 minutes later he came back with the tire all fixed. He was great and so were the two other service workers at the front desk. Great service and friendly staff!!! Steve T

Steven Murray

★☆☆☆☆

3 months ago

WARNING Please don’t ever go here! I wish I could give it no stars! They take advantage of customers and tell them they need certain services when in fact they don’t. I recently went as my check engine light was on as it’s been on for over a year since last time I took it to Sullivan but it was that time of year again and I needed a sticker. Since the first time they couldn’t find an issue and the light remainded on all Year. So now this year when I brought it in same isssue they came with a problem. And I was told I need a new fuel pump and it cost me from $1300-$1700. Something told me to take it to the dealership instead and thank god I did. Come to find out someone at Sullivans last year undid some of the wires under the hood causing my check engine light to go on and stay on for over a year. All they simply did was plug it back in and the light went out and it’s been out since. I even argued with my credit card company so I didn’t have to pay Sullivans any money which I won! So please don’t go here

Steve G

★★★★★

a month ago

The air pressure indicators in 2 of my tires were malfunctioning. The service at Sullivan's was quick and the people there were extremely helpful and courteous. I definitely recommend them.

Mariano

★☆☆☆☆

4 months ago

I went to Sullivan Tire to get an alignment for my car, which is in great condition. I’m a mechanic myself and take good care of all my vehicles. My car has four brand-new wheels and tires — all I needed was an alignment. Instead, they told me the car needed a bunch of parts (which I know isn’t true) and refused to do the alignment. It honestly felt like they were just trying to sell me their own tires. They also wouldn’t install the new tires I brought unless I paid $75 per tire just for installation, which I found unreasonable. I really hate to leave a negative review, but I think it’s important for the community to know about experiences like this. A lot of people don’t know much about cars, and it’s easy for shops like this to take advantage of them. Hopefully this helps others make better, informed choices.

Chris Dumais

★☆☆☆☆

Edited 2 months ago

What an awful experience, I was typing up my story, but let me save you time. JUST DONT GO THERE. My experience was so bad I called customer service to make a complaint, that was another waste of time. And save your A.I. written apology on this review its meaningless like your company. Your review response will not get me back in your business nor will I tell every one about how bad the service is. I took time out of work unpaid to sit and wait for 2 hours to tell me we dont do anything with aftermarket parts. YOU SHOULD MENTION THIS TO PEOPLE. FYI Sullivan tire won't touch anything other than OEM. You should tell customer this before they waste their time like I did. Well like I thought a fake review response, I am happy you had a human respond, So you say I should have explained I had aftermarket wheels, I did when I made the appointment. Also when I first arrived and parked directly in front of the shop you could clearly see that I do not have factory wheels, its obvious. My tires clearly stick out of the vehicle by two inches, not very factory. So with in the first one minute of being there and checking in would have been a good time to say you dont work on aftermarket wheels even though I told you pre appointment and when I walked through the door I again made it known ai had aftermarket wheels. Although a friend of mine who referred me had his aftermarket wheels balanced, kinda, his truck still vibrates, good job Sullivan's. I should have not listened to him, thats on me. But the main reason to waste more of my time and continue writing is. Your other excuses for not doing anything to my vehicle is I did not have hub centric adapters on my wheel, funny you cant see that unless you take the wheel off, you did not. So Wich case I only have one off balance wheel, the wheel I asked for service on, the reason I made a appointment. The balance weights fell off that wheel, I asked to wheel raodforced balanced and to have weights put on. If the problem is I dont have hub centric spacers why are the other three wheels great and did not need balance. Another tid bit you added, Is you tried to call me via phone, You did not, I can show phone recods liar. I was in the waiting area for two hours, you did not need to call me. We can go back and forth for eternity, the fact is you have bad customer service, just apologize and stop making excuses. I will continue to sread the word. DO NOT GO TO SULLIVAN TIRE, You can NOT depand on them...

Nathan Olean Painting

★★★★★

2 months ago

The Fairhaven store manager Amanda is amazing. I had a new starter installed in my truck about 4 weeks ago. I was experiencing issues very similar to the issues I was having before I had the starter replaced. I brought the truck in to see what the issue was. Amanda was very responsive and got my truck right in to inspect what the issue might be. After careful inspection of the work they had done on the starter they ran other diagnostics and found it was my battery cold cranking amps was very low. She promptly ordered the necessary battery fo my truck and literally had me back in working order in less than an hour. I was very impressed with her concern of making sure the past workmanship was not and issue, quickly diagnosing the problem getting me back on the road. I have been using Sullivan tire in Fairhaven for over 10 years for my 3 vehicles and will continue to do so. Great service and care.

Chelsea Isherwood

★★★★★

2 months ago

I love the Fairhaven Sullivan's team. They truly take care of their customers. Go in for an oil change and they also put air in my tires. A crew of amazing mechanics and front staff who walk their customers through all options. Pulling for the best price and quality. A place where any women woh may or may not know about cars can feel safe they are not being screwed over. You are an equal in their eyes.