Sweeney's Garage

Lachlan Beever

★★★★★

5 months ago

I recently purchased a car from Phil after my previous car became road unroadworthy. I only asked him to look at the first cylinder that was misfiring but he went above and beyond and did a full inspection of my vehicle and identified that I had a cracked subframe. Thank fully he took the extra time to identify this issue as who knows what could have happened with how bumpy the roads can be in Buffalo. He did not charge me for this consultation and offered me a very fair price on a replacement vehicle after I requested his help to find me one. He made sure that everything was in tip top shape before I purchased the vehicle as well as offering to pay for a few small fixes like the the hands free that needed to be properly connected to get full functionality of my aftermarket Apple play system. All in all I would recommend Sweeney’s Garage to anyone that needs the services of a mechanic. It is the best service that I have experienced in Western New York.

Makenzi Dickerman

★☆☆☆☆

5 months ago

My boyfriend made an appointment for a nys inspection a week in advance. The day comes, we drop off his car before business hours like we've done dozens of times at Sweeney's. We're used to a wait time so we just let the garage do their thing. We're waiting for a text, a call, a check-in anything. It gets to be close to their closing time, so we call and check to see what's up. The lady tells me "we didn't even know your car was there." Mistakes absolutely happen and appointments sometimes fall through the cracks... but rather than just own up to their mistake, they start lecturing us on how it's up to us to come in physically to the store when we drop it off, and tell them the car is there... I don't really understand how customers can come in at 7 am and let the business know anything when they don't even open until 8... It could have been as simple as the woman owning up to a simple mistake, but she ended up saying "I'm at a desk, how do you expect me to know what cars are out there? -_- She decided to drag it out and put the blame fully on us. Highly unprofessional behavior and EXTREMELY disappointing.

Jordan LaMonto

★☆☆☆☆

5 months ago

I called a week in advance to schedule my inspection appointment. I could tell by the way the secretary initially took my appointment that she was distracted, but I thought nothing of it and figured they were busy. The day of the appointment rolls around. Im used to a decently long wait time because I'm a repeat customer and I know they're a busy place. 2 PM rolls around, and I'm getting a little nervous... 2:10... no check-in call, no texts, nothing. knowing they close at 3, im wondering now if there is a mix up. So I call... The secretary tells me they had no idea my car was even there. They very clearly made a mistake which happens and I'm totally understanding of that. But instead of just simply admiting they dropped the ball, apologizing and moving on, the secretary starts lecturing me on how I have to come in physically to the store and tell them the car is there. I have been coming here for years and I've never once had to physically come in and notify them the car is there the day of. ESPECIALLY since people drop their cars off BEFORE BUSINESS HOURS. Dont know how they expext customers to come in to a closed business! Shouldn't it be the business's responsibility to remember appointments? Completely unprofessional and a total lack of accountability on Sweeney's part. It's sad to see a reputable business start to slip.

Dawn Briano

★★★★★

5 months ago

Phil and his team at Sweeney's are always so helpful and a realiable source for my daughter who is 500 Miles away from home. They are honest mechanics and we are greatful for their expertise!

Trish B

★★★★★

a year ago

Reason for going: Cigarette lighter wasn’t working. This was very important to fix while traveling on the road and having to rely only on a portable battery charger. First attempt callingToyota dealership: $354 for diagnostic, $110 for labor, $55 for the part. “Can I apply diagnostic charge to the rest of the cost? Toyota: no. Sweeney‘s auto: “ Your fuses were in the wrong place. $46.” I also had an additional cigarette lighter that was pointed out and didn’t know I had. Sweeney’s Auto is an honest and very efficient garage and it’s been there since 1948. Justin was incredibly nice. A welcoming place. I booked an appointment. I was only there for about 40 minutes.

Preston Buehrer

★★★★★

a year ago

Stopped here after my check engine light came when driving in from Boston. Called the morning after I arrived and they offered a same-day diagnostic. Phil quickly identified the issue, offered options for resolution, and was able to perform the service all within a few hours. He also gave some additional maintenance advice for when I get home. No pressure for unneeded services, just honest advice based on what he saw when doing the service. Extremely helpful and polite service all around, and the prices are great. Very highly recommend!

Molly Eimer

★★★★★

8 months ago

You can trust Sweeney’s Garage to do the right thing! They are fair and honest. They will not overcharge you or slip any charges in. I won’t be going anywhere else in the future.

Charles Chrystal

★★★★★

Edited 10 months ago

Sweeney's is well known for its expert repair work and honest, friendly and personalized service. Importantly, Sweeney's management and mechanics treat women as knowledgeable and with respect. Sweeney's does not recommend unnecessary services as do some shops. Prices are very reasonable.

Glenn Ball

★★★★★

2 years ago

My daughter had a problem with a vehicle while at college. Most shops said they could not even look at it for 1-2 weeks. While Sweeney's could not schedule a repair for 1-2 weeks, they were willing to poke their head under the hood that same day and let her know if the vehicle was drivable. I have done the repair that was needed myself in the past. Their estimate was fair. Once the repair was done, the final cost came in lower than the estimate. Great people. And honest. I would love to have a garage like them in my area!

J L

★★★★★

a year ago

I took my Honda hatchback in for a free diagnostic test. They took my car in right away with no wait or line. The lady at the counter & mechanic were both friendly & helpful. All my car needed was a new battery. But Its nice to know that they didn't try to charge or upsell me with any unecessary fees, services, or parts. The tire pressure light was also reset & tires inflated. That was very nice of them.

Jess L

★★★★★

3 months ago

They have been taking care of me for ten years I love them

Chris McGonnell

★★★★★

a year ago

I've been going to Sweeney's for a few years now and their work is the absolute best. On more than a couple occasions, Phil has taken extra time to explain the work that was done and be sure I'm leaving with with confidence. It's greatly appreciated.

K P

★★★★★

3 years ago

My first visit to Sweeney's was for some general maintenance and to check out a suspension clunk on my mom's car. They fit us in on short notice, found the issue quickly and worked with me on options for the repair that would save money. I could not have been more impressed with how helpful and personable they were, and it's no wonder they have so many five-star reviews. My mother still takes her car there for checkups and repairs, and I feel great knowing that she has the honest and dependable team at Sweeney's helping her out. First rate service all around. Thank you Sweeney's!

John B

★★★★★

Edited 4 months ago

This business is very honest and the owner does an awesome job with customer service. I have been going here for a while and can say these guys know what they are doing and do an awesome job . If you want a very honest and reasonably priced place look no farther, this is your garage. Give them a try you will not be disappointed. Last thing I just wanted to address that review with two one stars for the same incident and same person that’s shady, you have to be kidding me. People this is common sense which isn’t common anymore when you drop off your vehicle go inside and tell them your here they are not mind readers they are busy getting people cars to other people in a timely manner. They do not have time to go out looking for cars that have an appointment that don’t check in call them it takes a second or I believe they have a drop for keys. Take responsibility for your actions, not blame other people for pure incompetence.To try and hurt a business with bad reviews is ridiculous. I have been going to a former garage for over 30 years but now I go mostly here why because they are that good. They have over 2000 verified reviews on sure critic all 5 stars and other places like car fax 5 stars go in bring your car in it will be in great hands.

Kathleen Deal

★★★★★

5 years ago

I rarely write reviews, but I was compelled to write one for Sweeney's Garage because of their excellent work and honesty. I went to Sweeney's a couple weeks ago for a brake job and was informed my front two tires needed replacement. I had replaced all four tires the previous year before I found Sweeney's Garage and told them so. Phil, the owner, said he would investigate further and get back to me. He discovered the wrong tires were mounted on my SUV. He went above and beyond by providing me with the documentation and picture I needed as proof to address it with the business I had bought them from. As a result I was given four brand new tires, at no expense to me, because of Sweeney's quality of work and integrity. Unbelievably, I had just taken my SUV to a different garage to have an inspection and they passed it without question. (I had recently moved and live 35 miles away from Sweeney's garage now.) I am so thankful I decided to "go out of my way" and drive the extra miles to have Sweeney's Garage work on my brakes. Their knowledge, integrity and honesty was worth my trip. I will never trust anyone else. I cannot recommend a business more highly.

Joshua Johns

★★★★★

a year ago

Me and my girlfriend both bring out vehicles here and they are always the most honest people. Prices are always fair and honest for what work was done! Will always recommend to anyone who asks

A Robbins

★★★★★

9 years ago

We have been here twice for our vehicles. Most recently yesterday. Phil and Ann are great at customer service and communicate the details of your repair and its associated costs. They are very up front and honest. Customers do not get the feeling that they will be cheated or that work will be performed without their knowledge. The mechanics are competent and knowledgable. Overall, two fantastic experiences. Fair prices, no headaches. Definitely recommend Sweeney's. Look around. I only found one negative review online (out of 700!) before deciding to bring my vehicles here, and it seems like that person was mistaken.