The Durable Companies

Katlin Schulze

★★★★★

2 years ago

I was in a car accident on Christmas eve and the insurance from the person that hit me had me bring my car here and let me just day they have been so great with us!! They were quick and had the car done before the estimated time, they kept us well informed during the whole process and were so kind and pleasant to work with. The lady at the front desk answered any questions we had and was just so polite. Thank you guys for the great work on my car it looks beautiful and Drives great now! Definitely recommend this place for anyone needing repairs or body work done on their vehicle.

Kadeeja shanti

★★★★★

6 months ago

I got into a mini accident on Route 8 and brought my car to Durable Automotive. They did such an amazing job that my car looks even better than when I first got it off the lot! They were swift, efficient, and communicated with me every step of the way. Most importantly, they gave me an exact time for when the job would be done , and they delivered right on schedule. No delays, no false promises. I’m beyond impressed and highly recommend them!

Andrew Ledesma

★★★★★

2 weeks ago

Very good customer service and promptly alert for any changes on the repair process like ordered part didn't arrived on time. Repair work is very thorough to make sure the internal damages that uou don't see on the surface was review and replaced during the repair process.

Lisa

★★★★★

a month ago

Very happy with service provided. Everyone very helpful, friendly and always available to answer any questions. Repairs done as promised. Car returned to me spotless inside and out. Would definitely recommend.

Abby Koonankeil

★★★★★

6 months ago

Needed a tow last week and had a great experience with Joel H! It was my first time calling for a tow with AAA and he made my experience easy and smooth!

Jenna Lucky

★★★★★

5 months ago

⭐️⭐️⭐️⭐️⭐️ Outstanding Compassion and Professionalism Joel from Durable Radiator & Auto Body, Inc. in Waterbury, CT deserves recognition for his incredible service. Last night around 7:30 PM at the Valero on Straits Turnpike in Middlebury, I witnessed Joel show true compassion while assisting an elderly couple whose car had broken down. From the moment he arrived, his professionalism and kindness stood out. He introduced himself with a handshake, calmly explained what he was going to do, and reassured the couple every step of the way. When it came time for them to get into the tow truck, he patiently showed them how to climb up into the high cab and made sure they got in safely. I was so moved by his respect and care that I went over to thank him personally—not just for helping them, but for reminding all of us what kindness looks like. In a world that often feels rushed and dismissive, Joel slowed down, treated the couple as if they were his own parents, and gave them dignity in a stressful moment. As someone with aging parents myself, it gave me peace of mind to know there are people like Joel out there. If my own parents ever broke down on the side of the road, I would hope someone like him would be the one to answer the call. We need more people like Joel—respectful, compassionate, and dedicated. Durable Radiator & Auto Body, Inc. should be proud to have him on their team.

TessnMatty Wohl

★★★★★

a year ago

Ran over a Phillips head screwdriver and knew I had a flat. Called AAA and Mike arrived within 10 minutes and got right to work, only to find out the hole was too big for a plug. He sent me to Gabe’s Auto Sales & Service to have it patched and they got me right in. Makes you grateful there are still good people in this world! Thanks Mike!

Eunice Rodriguez

★☆☆☆☆

2 months ago

Took my SUV to get the trunk open. They kept it overnight, then next day was told to pick it up because they couldn’t do it and to take it to the dealership after charging me $153. I was robbed

Anne

★★★★★

7 months ago

Professional and courteous. My contact was Rosario, and he kept me informed at least every other day as to the status of my repair. When it was all said and done, my car looked show room worthy. I will certainly recommend the Durable Companies to anyone who's been in an accident and needs bodywork done. Every car and owner who's been in an accident needs the Durable experience.

Conor

★★★★★

2 months ago

Had a blown out tire on my way to work and Bernie came and put my spare on within half an hour. Very happy with the prompt service. Bernie was great.

Jessica Lazarre

★★★★★

7 months ago

Took my car to Durable and had a great experience. The staff was friendly, explained everything clearly, and the price was exactly what they quoted. My car runs perfectly now and the service was fast. Highly recommend!

salli szczesiul

★★★★★

6 months ago

Great customer service from Stacey, Keith and Dave. Excellent repair job done on my truck's front bumper. They even took the time to buff out my 13 year old headlights. Was a really nice surprise!

Dawn Petrucci

★★★★★

4 months ago

Bernie the tow truck guy is by far the nicest and most experienced guy i have ever met. First place came out and didn’t know how to tow car. This guy shows up like a champ and gets it done. Ty

Joseph Bonessi

★★★★★

2 years ago

Everyone I dealt with, the receptionist, the estimator and the shop foreman were friendly, respectful, and professional. My 98 Roush Mustang was repaired perfectly and returned to me in spotless condition. It was ready earlier than I originally expected and the repair was less than they originally quoted which I truly appreciated. I would recommend them highly.

Loletha Mincey

★☆☆☆☆

6 months ago

AAA technician C419 -Joel H. Very rude and unprofessional tow driver at Durable Towing in Waterbury,CT . Joel refused to tow my car telling me he doesn't trust me because I asked him to be careful with my vehicle. He left me stranded on the street driving off in my face telling me to call another tow truck. I was stranded until 1 am.

Destiny Johnson

★★★★★

4 months ago

When I say they did an amazing job on my car I mean amazing after a hit and run my car was taken to a different shop that actually caused damage to my car but Durable came to my rescue and repaired the damaged the other shop caused amazing customer service very efficient great communication I wish I could give more stars

Dexter Arnold

★★★★★

8 months ago

Durable did a tremendous job when a needed a tow.The driver (John?) went the extra mile to cut through the the confusing AAA national call center thicket to help me do what I needed to do. He got me to a safe place and made sure the arrangements were made for long distance tow I needed. I can't speak highly enough of the great service that he and Durable provided.