The Wrench Connection

Scott Kanter

★★★★★

a year ago

Best Car Service in Orlando! After having a truly bad experience with a Toyota dealer that was trying to make quota for the month. Roger and his team clearly explained the issues and only replaced the parts necessary for get me up and running. It was a very complicated fix, but they got it done quickly! They are clear, consistent and very trustworthy from the very first call (just look at all the excellent reviews - all deserved). My Toyota will go nowhere else from now on.

Kari Emory

★★★★★

a year ago

Wow!! 11/10 this shop went above and beyond for me. Especially Roger at the front desk and all the employees at this location. Long story short, I was stranded in Orlando and this shop got me in and out within a day. Diagnosed the problem, got the parts, and got it done with no hesitation. My car is running better than ever and I was able to make my 3 and a half hour drive back home with no issues at all. Not to mention the work was well priced and they made it easier on my wallet. Oh! And the follow up of the shop is like no where else I’ve been… I’ve received emails and texts from the owner even just making sure I made it home safely and that I was pleased with the service. I’d even say it was the best customer service I’ve experienced.

Marc Lewis

★★★★★

a year ago

Rick at Wrench Connection is fair, honest, and a straight shooter of a business owner. My anxiety about having my wife’s Audi worked on melted away in the first minute of conversation with Rick. After some detailed information with regard to the issues we were having he quickly made a diagnosis and confirmed his suspicions shortly after by diagnostic testing and doing mechanic things. The shop quoted and performed the work in a very timely manner. Pricing was fair, work was solid, and the communication was great. Happy to have found a trustworthy shop and a gem of a business owner. Highly recommended!

Kenneth Rivers

★★★★★

Edited a year ago

All I can say is Robert and Rick are amazing people. My daughter lives in Florida and I am in another state. She was having issues with her transmission and Rick went out of his way to look after my daughter's car to get her back on the road. Another time I gave them a call, and Robert took very good care of us. My daughter took her car to the dealership to get repaired. They both worked to help us get a quote for all the parts and labor, while they were extremely busy and his prices were half of what the dealership quoted! Thank you both for your help! We appreciate you for getting it done and making it happen. If you have kids in Florida or family members, this is the place that you can trust with great service! They know what they're doing! They are honest about what's going on, with very fair pricing- just all around great experience! Thank you both! I hope you see this.

Harrison Smith

★★★★★

5 months ago

A+ service. Mr. Roger and Mr. Ricky and the rest of the staff are wonderful. Honest workers and great work. Only mechanics in Orlando I can say I 100% trust.

Brooke Pandos

★★★★★

a year ago

I’ve been coming here for about 6 years and every time it’s a great experience. Roger at the front is always so kind and helpful, and the team of mechanics do real quality work. I trust them completely when it comes to diagnosing any problems, and fixing it in a timely manner for a fair price. They’ve kept my car working perfectly all these years, I’m so happy I found the best shop in Orlando!

nicoleleon08

★★★★★

5 months ago

Roger assisted me and was very helpful. I was able to get my oil change quickly. I will definitely be returning.

Emma Calvert

★★★★★

10 months ago

We had an unexpected issue come up with our car. Rodger at the desk was very kind/helpful and was able to get us in right away. Ricky, the owner, took a test drive with us to identify the issue, and they began work right away. The team worked quickly on our car, and communicated with us throughout the process. Ricky gave us honest and expert advice when it came to the age of our vehicle with mechanical work required. This is the only place in Orlando we trust to work on our cars and be honest about what’s really going on. We could not recommend The Wrench Connection more! Thank you Ricky and The Wrench Connection Team!

Ryan Goulart

★★★★★

3 months ago

Had some electrical work done on my Tacoma. Rick was quick to find and fix the issue to get me back on the road again . I would highly recommend The Wrench Connection to anyone in the Orlando Area

Orlando De La Rosa

★★★★★

5 months ago

Went to wrench and asked about computer problems on vehicle and he told me for the Chevrolet Traverse I had to go to Chevrolet dealership because of the programming. I took it there and ran a diagnostic at Chevrolet and got a quote when they said it's not the computer I went back to wrench and his shop saved me about 500 and was done all in a day compared to starling. Will do business again with them thank you all

Justin B

★★★★★

2 months ago

This place is amazing. They’re much more reliable than any VW dealership we’ve taken our Atlas to. I would absolutely recommend them to anyone.

Freddy Kassim

★★★★★

Edited 6 months ago

Wrench Connection - Excellent in service, price and a very very clean.shop . The folks at wrench connection are excellent.,believe me I'm very particular of where I take my vehicles for service or repairs... Rick the owner is a fantastic person ,he was very kind ,knowledgeable, and been in the business a very very long time, so he knows what he is talking about. I have to mention the extreme cleanliness of this shop ,I don't think I ever seen a mechanic shop so organized and neat like this place..even the door handle is super clean.. And by the way ,the did an excellent job on my vehicle in a timely manner and at a reasonable price... Thanks again to Rick and his crew ... Wrench Connection is my repair/ service shop from now on ...

Areesa Hadnagy

★★★★★

6 months ago

Brought my Audi in for a break inspection. My dealership was insisting that I needed new brake pads which at only 18,000 miles seemed unlikely. Rick looked at brakes and confirmed that they were just fine. I've brought my daughter's car here and they replaced her engine in a timely manner. They are honest, friendly and fair and I would trust my cars with them.

Jonathan Morris

★★★★★

5 months ago

My girlfriend has been taking her +20 year old car to the Wrench Connection for years and she has sworn by them and trusts them implicitly. I took my own abused vehicle in after it sat for a year expecting a litany of issues. The guys at the Wrench Connection were in my opinion thorough, honest, and no BS. I wasn’t upsold on anything, and the issues that I did have with my vehicle they let me know fixes weren’t 100% necessary in the short term, explained the nature of the problems and they could work on it if I ever wanted the work done - so they weren’t pushy in the slightest. It was friendly and matter of fact which I appreciated. The next time I have an issue with my car it will go right back to the Wrench Connection.

Mark Mikesell

★★★★★

4 months ago

My steering mechanism started making a clicking noise when the wheel was turned. What's more, the horn randomly sounded. Rick ordered a replacement steering column to be sure that all necessary parts were on hand for the repair. I was expecting a bill of close to $700, which i would have been happy to pay, given the age of the vehicle. Rick's mechanic found that a piece of plastic had broken loose inside the steering wheel and was causing the clicking noise and random horn. It was determined that the part was not needed so it was removed. No other work was needed. Rick said he would send back the steering column he had ordered. My bill was for one hour of labor. I cannot express how pleased I am. Mark M.

Crystal Rivera

★★★★★

4 months ago

I’ve been dealing with constant car trouble lately and have already spent so much money at different places without getting real answers. The Wrench Connection — especially Roger — was truly a breath of fresh air. Roger took the time to explain everything to me in clear, detailed terms so I actually understood what was going on with my car. He helped me right away, diagnosed the problem quickly, and got it taken care of without any unnecessary charges or upselling. Their prices are very reasonable, and the professionalism and genuine care they show is something you don’t find often in auto shops. I left feeling relieved, respected, and confident in the work that was done. I highly recommend The Wrench Connection to anyone who wants honest, dependable, and trustworthy service. They definitely earned a loyal customer!

Paula Acosta

★★★★★

2 months ago

As a woman I used to fear to go alone to a car mechanic just because in the past I had always felt extra charged and my car ended up with more issues than what I had noticed. Since day 1 with my car inspection, I wasn't charged because my car did not have any issues. I was impressed. Their respect and transparency makes me want to recommend them to everyone!