Tire-Rama

Alissa

★★★★★

a year ago

After an unfortunate series of events, my car tire ended up popping in an unfamiliar area far from home. I was so blessed to see there was a Tire Rama only 5 minutes away! They got my tire repaired quickly and I was able to get back on the road again. Thanks to Josh it was “just a little bump in the road.”

Debbie Selzer Williamson

★★★★★

6 years ago

Highly recommend! Consistently excellent service for the last 9 years. This is my go-to place for our whole family's car care. The manager Dan and his crew seriously take care of you, discuss pricing options, and understand time issues. I've only had one time where they had to refer me to the dealer for an issue - much more than a tire store!

Taylor Shea

★☆☆☆☆

2 years ago

I walked in to this location at 9am today requesting an oil change for my car. Tom was the associate that assisted me. I was told the wait would be 6 hours. I had no issues with that and went on with my day. I received a text that my car was ready at 5pm (8 hours later). I went back to this location and Tom told me that the correct mechanic was not available today to change my oil. This is the second time this situation has happened (I went in this location a few weeks ago as well) and he even remembered me when I came in this time around. He didn't think to tell me this certain mechanic was unavailable today, and I wasted 8 hours of my time waiting for no reason. Add on top of that the fact that he was completely unapologetic and rude to me about the whole situation. I will not be returning to Tire-Rama just because of Tom's horrible customer service.

Katie Blackhart

★★☆☆☆

a year ago

Nice people, seemed friendly, but their expertise was super questionable. I had a slow leak in my tire due to a nail and they told me since it was too close to the edge of the tire that they couldn’t fix the leak. They told me they needed to replace the whole tire, and since it’s an all wheel drive vehicle, they claimed I needed to purchase all brand new tires (they also shared that they don’t sell used tires). Quoted me almost 1,000 bucks. I took the car over to Les Schwab and they fixed up the leak in 45 mins for free. Les Schwab has always done a good job for our family. Always get a second opinion before shelling out a bunch of money.

Tim Weber

★★★★★

2 years ago

Thank you Thomas and the rest of the gang for your awesome service. My 88 year old mom needed a new battery. I called all over, even the Hyundai dealer with no luck in getting it replaced. When I called Tire-Rama and talked to Josh, he said “bring it in, we’ll take care of it” When I finally jumped my mom’s car and got her there, Thomas took over and confirmed the battery was shot. Without hesitation, the crew found a battery and replaced it. The service from here was top notch!!

Nicholas Utecht

★★★★★

5 years ago

Great place! I called around to get my tires mounted on my wheels and Tire-Rama was only one in town who could do it today. Hour before closing. Much appreciated, thanks!

The Levines

★★★★★

3 years ago

We bring all of our cars there for our maintenance. The guys there have always been excellent. This time they even exceeded all expectations by fixing my car for $700 less than the dealership wanted. As always the work was perfect the service was spectacular and this is why we bring all four of our cars in for service. Thank you Adam and Tom and all the service guys for the wonderful job you do.

Matty Woodgeard

★★☆☆☆

a year ago

I brought my vehicle in for an oil change and diagnostic check. Upon dropping my vehicle off I was informed of the 115$ diagnostic fee, which I was told if I got the work there the fee would be credited or taken off the total. Upon receiving the phone call that the oil change and diagnostic was done, I was informed I'd need to make an appointment later this week to get the work finished. Upon picking up my vehicle I was told that the diagnostic fee wouldn't be credited or taken off the total because I wasn't having the work done today. I replied, even though you guys didn't have the time or parts? Will it be taken off the total at the upcoming appointment? The gentleman Tomas, I believe, told me that the fee would not taken off at this time and that their system was not set up to take it off at the time of the upcoming appointment. *Update/edit Corporate reached out and said there must have been a "miscommunication" and that they would honor crediting the fee when the appointment time comes.

Chad Larson

★☆☆☆☆

a year ago

CHARGING FOR A FLAT REPAIR??!! I have used them since 1996. Blindly bought tires and rims from here when needed. They offered a service where they would change snow tires for free, fix a hole from a nail for free. I trusted this place for years with my vehicles, my family’s vehicles, and all my business vehicles. Those services are gone. They no longer have that personal care for their customers. I got a hole in one of my business vehicles tires. This is a brand new vehicle so why would I need to buy new tires yet. Well they charged me for the repair. They said it was because I didn’t buy the tires from them. It’s a brand new vehicle that I would have bought tires from them without question when the time came. I called Les Schwab and asked if they would have charged, they said absolutely not! Well Tire Rama on sprague in the Spokane Valley, I hope it was worth it to lose a LONG time customer of almost 30 years to Les Schwab for $28. Even some of the oldest businesses can go bad, you’ll never see me again.

Shelby Richeson

★★★★★

2 months ago

Went in for a rotation and they were done in line 10 minutes. Professional and fast.

Kimberly Hebert

★★★★★

2 years ago

I needed two new tires. I showed up 20 minutes before closing told them my price range which wasn't much mind you but they made it work! While waiting for the work to be done my children I waited in the waiting area where they had toys for the children,coffee for Mom. Overall the two employees that I did meet were incredible! They even worked a little past closing time just to make sure that I got my tires on my car and could be on my way!! much appreciated guys great customer service!!!

ktknigge

★★★★★

10 months ago

Thomas and crew on Saturday, May 17. Thank you so much for the amazing service. You went above and beyond for my mother and we are so grateful. A trip in, for a simple battery swap, that turned into more than we anticiptaed, your kindness and professionalism will definitely be shared and remembered. Thanks again!

Christy Tuttle

★★★★★

9 months ago

My last set of tires lasted 10 years! Recently I noticed, what appeared to be a nic on my R front tire, close to the wheel and at the time had my wheels turned out, noticing more issues in the tread. I Called Tire Rama yesterday to make an appointment to have it checked out but was able to take it in right away for a thorough inspection, & decided to rotate those tires temporarily. Per my safety on the road and credit approval, I didn't give it a second thought to have a new set of tires put on this morning. The overall experience was very positive especially knowing I don't have to worry about changing a flat tire or having a blow out on the freeway with upcoming hotter temperatures. I'm safe on the road again, worry and stress free! As an expression of my deep appreciation and gratitude, I'll be baking homemade banana bread for Josh and his crew in the near future!

Stephanie Briggs

★★★★★

4 months ago

Great place! What one Tire-Rama couldn't do Thomas at this location had no problem getting done! Great customer service 👏

Theresa Flowers

★★★★★

3 years ago

This Tire-Rama shop was the absolute best tire center I have ever worked with. Their prices were extremely reasonable, they did a free diagnosis of my tire leak, they were very fast (they got me in immediately), and they went above and beyond (recommending a great rim shop and proactively reprogramming my TPMS sensors after my tire rotation). In our current world where service has been de-prioritized, to say I was surprised with the exceptional service and care I received at this shop is an understatement. Thanks Tire-Rama and thanks Thor for getting us back on the road with a smile on our faces!

Tracey Kuntz

★★★★★

7 months ago

If I could give 10 stars, I would! Story time... I'm from out of town and needed to leave asap. Last year, Firestone on Sprague was exceptionally excellent with me, my needs, etc and ESPECIALLY my appointment time! That location had a fire... i.e. closed, so I called Spokane FS with a confirmed ( so I thought) 10 am appointment! I got there at 942am and they asked if I'm dropping off, etc. There are plenty of demands ahead of you! Yeah, sure WHY was I told 10am? I left aimlessly thinking... ugh, Jiffy Lube?? I'm not exactly sure where I was heading but I knew I did not have time! Fast forward.... I just randomly popped into Tire-Rama. ( I saw it on my way to Chase bank) I explained I just need an oil change and explanation of WHY my tires are loosing air, etc. This is the short version! They come back at me telling me my breaks ( or at least 1 is locked up????) Not the cause of my tires as I'm demanding om check EVERYTHIN! WHAT? They knew I was a female alone towing a cargo trailer! OMG! That explains my check break system light came on in Elko, NV at least 3,000 miles ago last month. Big O came back at me, with nothing wrong with breaks and to this day, I never saw the check break system light again. Big O was fantastic, so I'm not complaining! I'm just extremely grateful that Tire Rama found it! That, plus they identified and fixed my wheel seal was the cause of the tires deflating. Other places just said, no found leaks and tire is good. Yeah, right. Obviously there is a PROBLEM if I'm loosing air! THANK YOU! THANK YOU TIRE RAMA!!!

Damian Evans

★★★☆☆

3 months ago

At first we were delayed because their stock was wrong. On its own that wouldn't be a big deal. When they finally were able to do the tire, they didn't call when it was done, one tire was over inflated, one tire was under inflated and didn't have a valve stem cap.