Town Car Repair

Vladimir Tamashiro-Loma

★★★★★

a year ago

I had to take my work truck in for an oil change. I called ahead to see if they could do a quick turnaround and they were able to do it in the time frame that I needed. I found the staff to be friendly and professional. The price was fair as well.

Alexis Rankine

★★★★★

2 years ago

I can't recommend this garage enough!! The staff were amazing and very friendly. They were the first mechanics in the area that cared about my experience/vehicle rather than trying to price gouge me. They explained what was going on with my car and even caught miscellaneous things such as my car not having the proper registration stickers on the plates. I will be recommending to friends and going back for any car needs!

Gloria Cannon

★★★★★

2 years ago

Amazing Mechanic! I’ll definitely be back. They just charged me $180 for the brake replacement, but they also went above and beyond and fix the unlock/lock button on my car and a broken part under the steering wheel and scrapped a sticker off the windshield. Another mechanic quoted me $2000 for those extra repairs and I had to leave because I couldn’t afford it. Definitely recommend! Very affordable repairs and responsive staff.

Julio Quintero

★★★★★

2 years ago

The staff very friendly and knowledgeable. Took the time to explain the work they were going to do step by step virtually. I felt at ease that I made right move to take my car to Town Car repair. Even recommended my Aunt to bring her car in as well. This will be my go too for all my car needs and already told my friends to go check them out.

Akshara Kumar

★★★★★

3 years ago

I had a fantastic experience taking my car to Town Car Repair. They were able to see my fairly quickly after I arrived and their mechanics were very professional and helpful. Rob, the owner I believe, was extremely friendly, professional, and transparent about how my car needed to be fixed. I highly recommend them to anyone who needs service, including my own local friends in the area, and will be returning for any future repairs. Thanks for such great service!

set motamedi

★☆☆☆☆

a year ago

On my first visit I waited a hour for a safety inspection. Before the inspection even began, they removed my current safety inspection sticker, which was valid for another two weeks. I ultimately received a “rejection” because one of my headlights was “low.” I was told to come back within 15 days with the headlight fixed and all that would have to be done was a quick inspection of the light. Upon returning with a new headlight two days later, I asked if could quickly have it checked rather than waiting another hour in a line of 5 cars, for the flip of a switch that takes 30 seconds. I was told to go to the back of the line. I again waited an hour for what was ultimately a less than 5 second re-inspection of my headlight. I will never come here again and recommend whoever is considering coming here, instead go to any of the dozens of other inspectors in the area who don’t display such disregard for customer service.

Tyronda Cole

★★★★★

6 months ago

Well I was recommended somewhere else's but Alex advised me to go 2lights down 🥰 Well Mr Paul Provided Excellent Service and also The Cleanliness 🎯 I will be back. Thank you Mr Paul💕💕

Nurlan Valiyev

★★★★★

2 years ago

My experience with Town Car Repair has been exceptionally positive. Not only did they efficiently address my car issues, but they also went above and beyond by providing a free jump box. This unexpected gesture showcased their commitment to customer service and willingness to assist beyond the basic repair service. The staff's helpfulness and generosity have undoubtedly earned my trust and loyalty, making Town Car Repair a commendable choice for automotive needs.

Ashvin Pidaparti

★★★☆☆

a year ago

I got a quote from them for repairs prior to a state inspection. The repairs were priced very fairly. I scheduled the repairs/state inspection for when I would be out of town and made sure they knew that I wouldn't be able to pick it up until the end of the week. During the week, I received a few calls asking when I could pick my car up, and I told them that when I scheduled the repairs and when I dropped the car off I wouldn't be able to pick it up until the end of the week. The end of the week comes and I go to pick it up, but they hadn't done the inspection and they had parked the car on the street with the doors unlocked. They had also noted an issue that they hadn't brought up in the original inspection. It seems like they know their way around a car but aren't very organized or careful in how they treat their customers' cars.

August Erickson

★★★★★

5 years ago

They're the best! I had a flat tire in a garage, where a tow truck wouldn't be able to come in. The guys at Town Car Repair came to the garage to assist me. They plugged my tire, filled it with air, and I was on my way. They're honest and hardworking mechanics.

Matt W.

★☆☆☆☆

7 months ago

I called to inquire about the state inspection cost and the employee said $20 then hung up on me. I know because I heard the phone hang up versus a disconnect. I then called back and told him he hung up on me when I had another question and he repeated yea, $20 and tried to hang up again. I finally asked my second question which was if they'll still inspect the vehicle if it is based out of Maryland. He didn't know so I hung up. If you're that miserable at work then please GO HOME before you make the wrong person angry. Definitely NOT going to this place. I wasn't even rude to the guy.

Alexander Henderson

★★★★★

8 years ago

Today was my first visit, and I was really impressed. I was greeted with a genuine smile and handshake. The other customers also seemed very happy and loyal. They offer a full range of services, and they are open late enough for me to bring my car after work.

David Underwood

★★★★★

6 months ago

Just met the Staff and one of the Mechanics to inquire about the Virginia State Vehicle Inspection and oil change hours and cost. First time ever I have met business owners and staff that I felt so comfortable with their integrity and customer service value that I submit a positive review for them and I'm 71 years old ! Look forward to coming in for my inspection and oil change. David.

Sole Yoseph

★★★★★

5 months ago

Thank you for inspecting my car for the safety of me and my family! Great service, affordable prices, and they accept both cash and card. If you come here, you’ll get excellent service, and the bathroom is clean and well-kept too. Thank you!!

Tim Effrem

★★☆☆☆

4 months ago

I don’t usually rate places where no service occurred, but after a half hour of waiting the technician said it was impossible to give an inspection with the car having any items to review. He then brought me to the incredibly rude inspector who abruptly waved me off and told me to go elsewhere: barely making it to Japanese Auto Service before they closed, they were able to do a new inspection no problem. Not only were these people rude, they were dishonest. Don’t waste your time

Ronnie Anderson

★★★★★

2 months ago

Rob & his shop desperately helped me in my TIME OF NEED!!! All of a sudden my exhaust cracks as I’m driving on the road I see his shop in my rear view mirror flip a turn & immediately go there helpless I may add because it was just so sudden, rob & his crew helped me no questions asked, price was definitely reasonable & just having full transparency about what options I had & how it can get done! Goes to show still honest working people around now I’m fixed back on the road & in good shape Thank you to this shop HAPPY NEW YEAR!!!

Kiari M S

★★☆☆☆

2 months ago

I originally chose Town Car Repair because of the warmth and trust they had built with me over the years. I had brought my car there twice in the last five years for other repairs. The technicians were so sweet to me. One was for a starter, the other was for a cabin filter. Although I was originally quoted $85 for the filter but then later received a call saying I needed to pay $155, I still had a good experience. Those positive experiences are what led me to return a third time. After my tow truck driver told me I needed a new alternator and battery, my car was towed to Town Car Repair. I was quoted $1,300 for parts and labor. While other shops quoted under $600, my car was not drivable and, based on past experiences, I decided to move forward here and supplied my own parts. The owner told my husband—repeatedly and condescendingly referring to him as my “fiancé” and then “boyfriend”—that there would be no warranty if client-provided parts were used. We understood this to mean that any defective parts would be identified before payment and before the car was released. That did not happen. I picked up my car at 6:45 p.m., and within seconds the “Check System Charge” light came on. As I walked back toward the shop, the open sign was turned off and the staff had already left. Less than an hour later (<4miles out from the shop), my car shut off while I was DRIVING. Power steering, ABS, and multiple warning lights came on at once. I was lucky to be near a well-lit parking lot and not on the highway, as I had to force the steering wheel just to get to safety. I contacted my insurance to tow the car back to the shop. When I contacted the owner, the response focused entirely on “no warranty” rather than concern for a situation that could have been dangerous. I asked if the alternator was tested because the RECEIPT mentioned testing is included. The owner said no because it was not a shop supplied part. The NEXT day I received a call and a video stating the alternator was faulty. This was after I drove off and after it was towed back to the shop. What once felt like a warm, trustworthy business now feels like one that prioritizes collecting payment over customer safety and peace of mind. I am now down $345 (labor costs) while now having to find another, more trustworthy mechanic to fix my car. The car has now been towed back to my residence. If you're a car expert and have the funds to use their warranty backed parts, you may have nothing to worry about. I would just say use your discernment when deciding on who to fix your car. Some Constructive Feedback: 1. Morally, don’t accept payment if you believe customer-provided parts may be defective. Don't even do the work on the car if there is a chance for customer and owner frustration/lost trust. 2. Reconsider servicing vehicles with customer-supplied parts if proper safety checks won’t be done. 3. Re-evaluate pricing—$700 more for parts and labor versus other mechanic shops in the same area is excessive . 4. Review warning lights with customers before they leave the premises. 5. Show compassion when customers are placed in potentially life-threatening situations. It's important to note not everyone is a mechanic therefore their expertise may not be the same. This is a great moment to educate customers to increase customer-business trust and to ensure their decisions are based on knowledge not frustration. 6. Remember and respect loyal customers. 7. Don’t release a vehicle or take payment if there’s a chance it will immediately need to be towed again.