Toy Doctor Auto Repair

Back 2 the Basiks

★★★★★

a month ago

Went in for a head gasket leak inspection. Upon my first phone call I knew the team was very courteous and very knowledgeable in thier line of work. I was promptly fit I. For an appointment and just as quickly called back to pick up my vehicle. The engine looks brand new clean and dedication and quality is greatly put into the worked performed.

Debra Shanahan

★★★★★

4 months ago

I was unable to start my Toyota one day, and I knew it was something more than just a dead battery. I called the Toy Doctor and Charlie told me it would be a week before I could get an appt. He then asked what was going on with it. He told me I could have it towed in and they would try to squeeze it in, if possible. Less than 24 hours later, I had a new alternator installed and it was ready to go! I work 12-hour night shifts, and this was really a life saver! I have always found them to be honest, reliable, friendly. I think I will always drive a Toyota, just because I have a great place to take my vehicle to that I trust. Thank you!!!

Tom Joyce

★★★★★

a month ago

2019 Siena: We experienced our first case of rodents chewing through the vehicles main wiring harness under the hood resulting in the dash board lighting up like a Christmas tree. We’ve worked with them previous with our Toyotas and they diagnosed this a major repair and to get insurance involved, which we did. They worked with the insurance adjuster and got them to cover a little bit more after the initial assessment and felt good they fought on our behalf for more coverage from the insurance. In the end they notified us all along the way and were very professional and returned our vehicle asap and couldn’t be happier with the results. They even suggested a few tricks to keep the rodents at bay. We highly recommend them and look forward to returning for any other work needed.

ron enserro

★★★★★

4 months ago

Toy Doctor has always had great service with good prices. They have provided a common sense 2nd opinion on work dealerships we’re trying to say I needed and would cost thousands more than Toy Doctors estimate. I highly recommend.

P

★★★★★

a month ago

Everyone at ToyDoctor is incredibly helpful and knowledgeable. I have, multiple times, been ready for major repair of which I suggested and been advised there is plenty of life left. When opportunity to up sale or be dishonest, ToyDoctor holds on to integrity and the best choice for your vehicle over easy money.

Susan Bauchat

★★★★★

a month ago

I heard a noise coming from my left front tire and they fit me in immediately for diagnosing the problem. They did the repairs that same day, and I had my car back that evening. They were so gracious to secure me with a Lyft to work and back. I am so happy with their kind and professional technicians. I will never go anywhere else for service! 😊

Connor

★★☆☆☆

Edited 3 months ago

It's a bit silly to say you're better than tire shops ("they're basically hiring teens and we have real mechanics") for the purchase and installation of tires when you fill my tires +10 over the recommended PSI on the placard and there is a variance of 8 across the tires. This can cause uneven tire wear which would eventually impact mechanical aspects of the vehicle. It's so easy to measure and adjust the PSI that this is negligence at best and has me concerned over the attention to detail that would be applied elsewhere when maintaining my vehicle. As someone that spent $2.2k during my visit, I expected a little more.

Travis Hutchinson

★★★★★

a month ago

John and the Toy Doctor team are fantastic to work with. They communicate clearly and follow up promptly. Their team has done quality maintenance work on two of my vehicles and I highly recommend them.

Melanie Kaye

★★★★★

2 months ago

Toy Doctor always takes such wonderful care of me and my Lexus. Their prices are totally fair & I realized that I was WAY over paying at the dealership. I trust the advice of their mechanics and don't ever feel taken advantage of as I have elsewhere. #CustomerForLife

michael hecker

★★★★★

Edited 3 months ago

My family and I all drive Toyota vehicles and we own 5 of them. When we need an oil change or a major service done on any of our vehicles we take it to Toy Doctor. Toy Doctor has never disappointed us and the work performed has always been excellent. Genuine Toyota parts installed by genuine Toyota technicians. Toy Doctor goes the extra mile, so you don't have to.

Drew Humphrey

★★☆☆☆

Edited 2 months ago

I had a very negative experience here today. I requested a 40K service for my 4Runner which I expected to include brake, differential, and transmission fluid and oil. I got a call listing all of that - well and good - plus an “air induction cleaning service”. The advisor told me this was recommended in the Toyota service manual, so I approved all the work. Research on my own later in the day indicated this is a typical dealer upsell / add-on service not recommended by Toyota. They spray something into the intake and dump a liquid in the fuel for almost $350. I discussed this with the advisor in person at pick up and told him I did the service with the understanding it was Toyota-recommended. He said he was mistaken and its “dealer” recommended. Ugh. This is exactly the stuff that made me want to switch to an Indy shop. He then showed me two “pistons”, one burned up and black and the other clean and that this indicates what the service does. I said regardless if this is real or not (and it doesn’t look real at all), I did this service under untrue pretenses and am not comfortable paying for it. He then got super upset - with another customer right next to me too! - And started mouthing off like “good luck when your engine blows up” and “I’m done playing games” (ONLY ONE PLAYING GAMES IS YOU!) and starts furiously typing on the keyboard. Guy totally went unhinged for a good 60 seconds. It was my craziest interaction of the year. These guys really showed their true colors - Unbelievably unprofessional. I only give 2 stars because he did refund the service and we ultimately left things cordially on a handshake. Also - Their prices are basically the same as a dealership anyways.

NicoleC

★★★★★

3 months ago

This place is the best. I came in for some service work and Charlie treated me with the most exceptional service. He told me that Jimbo was my mechanic and he did a great job too. They answered all my questions and were very educating on all my concerns. I recommend this place to anyone needing services. Thank you Charlie and Jimbo!

Chad Ford

★★★☆☆

5 months ago

Toy Doctor did a good job replacing the left bellow on the rack and pinion of my Tundra. However, they did try to upsell me a new rack without providing any real proof that the existing one didn’t have more life left in it other than sayin git will only last 2 months after a new bellow is installed. I guess that will remain to be seen. They also tried to upsell me a new drive belt, claiming it had grooves and cracks. The quoted cost was $461. Since I’ve replaced numerous drive belts before, I decided to do it myself. I purchased a Gates belt for $58, and it took me only 20 minutes to install. I’m not sure how they justify charging $461 for this service. After removing the old belt and inspecting it closely, I found no evidence of grooves or cracking. Now I suppose I have a perfectly good backup drive belt for my truck. I’ve always had good experiences with this shop, but the last two times I’ve taken my vehicle in, they’ve attempted to upsell me on services that weren’t necessary.

David Mallory

★★★★★

Edited 3 months ago

First timer at The Toy Doctor and had a great experience. Easy to schedule an appointment online (high value to me). Very friendly and professional staff from beginning to end. Very reasonable pricing. Moving from “first timer” to “life timer” based on my experience with this shop. Thanks folks.

Will Barringer

★★★★★

a month ago

ToyDoc is the only place I trust with my Toyota. Their repairs are consistently top-notch, they take the time to identify and explain potential future issues, and their customer service is excellent.

Kyle Tharnish

★★★★★

3 weeks ago

Toy Doctor always provides service above and beyond what I expect. I’ve been going there for years for my GX and feel like it will last forever with their help.

Jeremiah Yannacone

★★★★★

3 months ago

Toy Doctor is everything that I was told they are. From start to finish, kind and professional treatment. If you love your Toyota, Go see these guys, Jon and the crew helped me beyond expectations!