Franklynn Automotive

Christian Bolstad

★☆☆☆☆

Edited a month ago

Do not bring your car here!! They’re either incompetent, lazy, or trying to scam you. Took my truck in for a code related to my turbo actuator. They looked at it (apparently) and told me the entire turbo needs replaced for $3600. I got a second opinion and ended up replacing the actuator myself. The turbo is fine. Cost me $200 for the actuator and a days worth of work. Looked like no one had even touched a thing down there. Not sure if they got lazy and didn’t want to look into it or just wanted to squeeze more money out of me. If that’s not enough, here’s some other issues I had: They charge $220 an hour for labor. Insane!! Had to call near closing after several days to see if they had found anything yet. They said “oh yeah I thought I sent it to you yesterday.” Then why didn’t you follow up? I had to call 24 hours later to find out? I told them I needed to get my truck on Saturday. They said no problem, we will leave the keys in a lockbox. Sure enough, there was no lockbox and the steering wheel was locked with an aftermarket lock. They called me Monday and apologized and offered an uber which was nice because at least they took ownership. But after all the other issues, it’s inexcusable. Will not be back, and I suggest to anyone looking, go elsewhere. Avoid this place. EDIT: since I can’t respond, here’s some context. I was not told “hey the actuator is failed, we can replace that but we’ve seen these turbos fail before even after doing that, we suggest replacing the turbo.” Instead, I was told “yeah the actuator failed but it’s not just electrical, the wastegate itself is physically failed and won’t move, which is an unserviceable part and requires an entire turbo replacement.” Which wasn’t true in the slightest Big distinction there. One is honest, one is dishonest.

Emily Young

★★☆☆☆

2 months ago

Not a fan. I had an appointment at 9am, dropped my car off on time, and was told a 2-3 hour wait for front only break pad replacement. I thought, great! I can run errands and pick up my meds after I get the car back, and hubs drove me home. Well 2-3 hours came and went and before we knew it, it was 9 hours later. I never heard from an actual person during the process unless I called them, and when I did hear something it was a quote for what they had checked on my car (mind you no maintenance had even started yet) and it was already 2:30pm. My car was ready at 5, they closed at 5:30 and we called ahead to make sure we could pick up today and not leave it over night. They said no issue and when we got there we asked about the long wait. They explained it got pushed back due to other things with other cars, but never once called me or said anything about being sorry they didn’t contact us about the wait. They even gave us the “we stayed late for you” (10 minutes past close) and one of them had their car out front and running as if they were anxious to dip after we left. They had pulled my car in for overnight storage and were anticipating keeping it, all while we had no idea. To top it off, they left a review card and a cookie in my car. Now I have no problem with things being pushed back or late or whatever, my issue is with the lack of contact and communication. I had important meds to pick up today that I couldn’t get since my husbands car was unavailable during the day, so this screwed up my entire day off of work. They also didn’t tell me about any shop fees or taxes when they gave me the quote and the total at pick up was $100 more than my initial quote. Oh well. Here is your review, at least the cookie was good (and not even baked by their company lol)

Quin Garner

★★★★★

5 months ago

I took my new car to Franklin for an inspection and had a wonderful experience. Everyone there is so kind and professional. They provide pictures of everything with a detailed explanation and what needs to be done as well as an estimate that I could give it to the dealership that was covering repairs for 90 days. I will definitely return when I need repairs on my car.

Nolan Eisentrager

★★★★★

a month ago

Used franklynn multiple times on multiple cars. Always great service. They give you a great diagnostic for free where as other companies charge for this. Honest always and do great work.

Spencer Nemer

★★★★★

3 months ago

Just wanted to recommend Franklynn Automotive for anyone looking for a reliable auto shop. Me and my wife have been taking our cars there the past couple years after multiple bad experiences with other shops. Really appreciate the detailed explanations and follow ups each time we take our car in. Big THANK YOU to the Franklynn Automotive team!!!

Haley Wiezel

★★☆☆☆

4 months ago

The team is very nice and pleasant but unfortunately my experience was negative: I brought my car with stalling problem and they told me after one day that there’s nothing wrong with it but I need an oil change. I did the oil change there (pretty pricy- 100$ for Mazda cx5 which I can get normally for 70$). I do have to mention they didn’t charge me the diagnosis fee since nothing was found. When I drove home my car continued stalling and I took it to another auto care place. They found out 1. The cable connected to the battery was loose, which caused the stalling, they tightened it for free. 2. The oil change warning light was not reset, so the warning light was stuck on and I never actually needed an oil change (I indeed got one done two months ago). I called Franklynn to report the recent update and they said I should have told them I got an oil change 2 months ago.

Jeff Yourtz

★★★★★

2 months ago

I've been coming to Franklynn Auto for almost 3 years. Steve and his crew are honest, and knowledgable. Never have I felt I was taken advantage of. I've referred them to others. I will continue to use Franklynn Auto. Jeff

Sarah Madsen

★★★★★

2 months ago

These guys were amazing! I had them do a pre purchase inspection before buying a car and everyone there was so kind and approachable and gave me some tips for the dealership. Such a great experience and they gave me a cookie to seal the deal!

Gloria McCreash

★★★★★

6 months ago

I wanted to share an update about our experience with Franklynn Automotive. My experience has consistently been characterized by open communication and collaboration when addressing concerns. I truly appreciate how the team and the owner reached out to us to resolve these issues. A big thank you to Steve for his patience and outstanding service! A satisfied and loyal customer is always the best outcome, and you have all achieved this. Thank you for taking the time to listen to and address the concerns we had with our vehicle.

Casey Rabe

★★★★★

Edited 4 months ago

I visited for the first time for a simple maintenance list for my 4Runner. They correctly identified a small transfer case leak, and then went the distance by calling Toyota and verifying it was under my powertrain warranty by the time I got back for pickup. Honest and friendly shop.

Judy Talarico

★★☆☆☆

3 months ago

Gravely disappointed. I chose Franklynn Automotive for an oil change after reading the great reviews. According to the website, it should have been under $79. Instead I was charged $97 and they tried to upsell me out the wazoo. Very, very disappointed. One and done with this place.

Ashley Fischietto

★★★★★

7 months ago

I’ve had a great experience with Franklynn Automotive. They are honest, offer fair pricing, and provide realistic recommendations rather than trying to upsell unnecessary work. It’s a relief to have a mechanic I can trust to not only get the job done right but also give me confidence in the care of my vehicle. I truly appreciate having a reliable shop to turn to!

Lisa Miller

★★★★★

7 months ago

Franklynn Automotive is the best! I called and talked to the shop foreman Jake about my temperature gauge inside my car that shows the temperature outside. I explained to him that while on that particular day it was about 85 degrees out my temperature inside the car only showed it was 73 degrees out. He knew right on the phone that it could be 1 of 4 things. I was really impressed. So he was pretty sure which one it was and said that he would order the part and it should be in the next day and he would call me. He called and said the part was in and said to stop by at any time and he would put it in. I went up there and I didn't even have to get out of my car as the part just popped in under my hood! I was impressed. He is one smart mechanic. I paid for my repair and was on my way. I appreciate the knowledge of mechanic and the kindest of Franklynn Automotive for the fast service. I'll be back when it's time for winter maintenance.

Dylan Harlan

★★★★★

6 months ago

Franklynn Automotive takes care of my Ram 1500 outstanding. From start to finish, they make the whole process stress-free. I also really love the technology they’ve implemented — their approval system makes it quick and easy to see what’s wrong with my truck and get the work approved without any hassle. Huge shoutout to Steve, Jake, and the entire team of mechanics — they always go above and beyond, explain what’s going on. I trust them completely with my truck and couldn’t recommend them more!

Diane Kim

★★★★★

7 months ago

had a great experience here getting my car fixed! worked with jake and was great explaining everything. he was very transparent with what needed to be done vs what could wait a bit. definitely liked working with a family owned shop vs a bigger company because it felt like they cared more about their customers. definitely would recommend to anyone looking for a local shop

Sherri Stover

★★★★★

7 months ago

We love Franklynn! We have taken our family cars here for years. Everyone is so friendly, professional, and timely. I always recommend them. They are honest, upfront, and communicate throughout the entire repair. Save yourself the headache and just go to Franklynn.

Grady Cleckler

★★★★★

6 months ago

My Nissan Frontier was running loud. The friendly and efficient folks at Franklynn quickly diagnosed the issue as a driver front wheel bearing. The repair was completed at a fair and reasonable price. My future go to is to Franklynn and not Nissan dealerships.